Hi,

I have some pre-sale questions, how can I reach you via email?

Thanks

I have purchased the theme but when I try to download “all files and documentation” and import the zip file to shopify it doesnt work. I get this error: zip does not contain a valid theme: missing template “layout/theme.liquid”

I just need to be able to get the correct version of it. Can someone help?

itis support RTL ?

Could you please respond to my ticket? It’s been quite some time without a reply. My previous support ticket also took two days to receive a response. This level of support is disappointing.

How to update the theme?

Color filter image is not working. Could you help us?

Hi, the change log shows last update in 2022, however your listing states updates in 2023. can you confirm when the last code update was to this? Also, can video be used easily in HERO headers, like on homepage easily? Thank you

I don’t know if the template was designed to be used on WordPress, but I admit that I find it unusable. I can’t integrate it into my WordPress site. There is no support or tutorial to allow us to understand the substance of the theme, the only tutorial that I have seen dates from 2016 and is not adapted to the current version. I need an answer, is the theme made for WordPress?

Documented is out of date.

Hello, Can I use sections from other themes, for example if I’m using the “Organic” theme but want to use some sections of the “Furniture” theme?

hello, is there a css code that will change all my product images .png with transparent background to white background?

Hi Team Velatheme, could you please be so kind as to tell me how I can have the same Menu Layout as in your furniture-home03 demo? I am a novice when it comes to Shopify customization, and I really need those images in the dropdown menu. Thank you in advance!

​Hi Velatheme Team,

We have purchased your theme we need few options sidebar filtering using your theme like Age filter and Gender filter options is it possible from your theme to enable those options or did you give the updates in the theme updated version itself kindly let us know. Eagerly awaiting for your reply

Best Regards,

This is advertised as Shopify 2.0 yet the sidebar filtering isnt 2.0 compatible. When if any do you plan to update the sidebar filtering?

My current version of the theme is 2.0.0, how can i update the theme to the current version?

It’s been 14 days since you said you’d approve my refund request if I submitted a ticket. Please process my refund. I’ll have to get Envato involved if you delay this longer.

cool

I bought this back in July (2022), but I’m only now able to fully set it up. And I was shocked at how much trash this theme is. Basic drop-downs don’t work. Images are not responsive to screen sizes bigger than 1920px.

When I first started testing it in July, I asked if there is a TikTok icon, and they said the fontawesome version they are using does not support it. They just updated the theme this month (November 2022), and they still didn’t even bother adding a single icon. Come on now. How can you not add the TikTok icon, it’s so huge for businesses.

The theme editor itself, wow, can’t resize images even though they have a field for it. Can’t change the colors of text easily, and you have to manually write HTML yourself, like, what’s the point of buying a theme if I have to code things myself? And all the misspelled words (I know this is nitpicking but, come on, be professional)

There are so many issues in the Theme Editor, it looks like this theme is from 5 years ago even though it was updated recently. It’s so weird. Avoid at all costs. I just spent the whole day debugging this theme. It’s that bad.

Please, process my refund, so I can buy a theme that actually works in 2022.

I’m trying to figure out things to do but i cant cause your documentation is 2 years old. It’s time for an update.

Why does my Shopify says that this theme does not support Collection and search filters? I have updated theme. Your theme says its Shopify 2.0. but in shopify it says otherwise.