1363 comments found.
Presale Questions :1. On the Search result page, can we have a preview button after book which will display a popup showing the room details for users to see and close it without leaving the search result page. 2. Is there a way to have the currency switcher on the header instead of just on the sidebar. 3. On the booking confirmation page, why do I need to enter adult and children again since I have stated it while searching. The additional services will also not calculate without entering that adult and children number, I don’t think that is right. 4. The price breakdown section is unnecessarily too long, you can make it a lot simpler. Users also have to scroll all the way down to enter their details. It is not a good user experience. The simplified price calculation can be on the right sidebar so users can easily see the form below.
Hi,
Thank you for your interest.
1. Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. But it’s a very good idea. We will add it to the future theme update.
2. Yes you can add currency switcher to the header as well.
3. Just to confirm the number of audience as it will reflect the. calculated price as well.
4. Yes you can hide it by default from the settings.
I’m making a website which has multiple rooms under 3 properties.
I want to know if it is possible to show availability calendars of multiple rooms of multiple properties on a single page using shortcodes?
Something like this – https://www.restandwild.co/bookings-exmoor
The Woodrush, The Juniper, The Fern are names availability of different properties shown in the same page
In other words, is cross selling of properties & rooms possible if 1 particular room is not available for particular dates, so that the person can see a different property which has available rooms
Hi,
Thank you for your interest.
Technically you have to add multiple shortcodes for multiples room types. It won’t group into one like the page you provided.
How and where do I add Google Analytics code in my theme? The GLobal Site tag
Please see detailed instruction about how to add Google Analytics here https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/
Is there a way to activate Woo commerce payments in different accounts? Example: accommodation A paid to account A and accommodation B paid to account B.
Hi,
Thank you for purchasing.
Really sorry, it doesn’t support that option. Payment option is global setting.
Another question. I’m waiting for a response from a ticket opened days ago and still haven’t had a response. It’s not the first time.. If I have to wait days to solve a simple problem, it doesn’t make much sense to have support.
Thank you for your info.
You replied to us 2 days ago which is a weekend and also new year holiday.
Your account information which was given within the ticket is not working. Please see detail in the ticket. Thank you.
It’s absurd to have to work like this. An answer every 24 hours to try to understand what the problem is. After a week I’m still stuck in work! Can you write me how to setup the search availability page? I have no available dates from any accommodation. I have done every step of the seasonal pricing guide etc etc..
The delay isn’t on our part. It’s on your part since you provided non-working account information and your website database was outage.
Also we replied your ticket. Could you please continue there. Thank you.
Book Now Button didnot redirect me to payments page, Its only allow me for reserve the rooms
Please login with your purchased account so we can continue providing support for you. Thank you.
Hi, most likely I have expired assistance for the theme. Could you tell me just how do I enlarge the logo on the theme?
change logo size
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Why the theme is failing to import demo data? All requirements al fulfilled as they said?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello there. I created different rates based on the number of guests but when I book a room I always get the highest price regardless of the number of people. What’s wrong with that? Thanks.
Hi,
Thank you for purchasing.
You can’t create a different rates based on number of guests. Currently the pricing will base on seasoning (date, month of the year).
Hello. I guess there’s a misunderstanding about that since you stated the following in your theme features description:
“Variable Pricing Make the prices change dynamically depending on the search parameters of your guests. Customize accommodation rates by setting price variables based on a number of guests.”
That’s one of the reasons I bougth it.
Breaking news! I got it, in order to let the variable pricing work I have to set the variables with all possible combinations (1 adult 0 child, 1 adult 1 child, 1 adult 2 children, etc.). It’s going to take some time but this is the way. Regards.
Hello there!
Is it possible to show discounted prices? I’d like to show regular prices and then apply 10% discount to all rates showing it just like WooCommerce does (regular price €100 – actual price € 90).
Thanks.
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. Thank you.
Ok, thanks for answering. I’ll try to handle it with coupon codes.
Hi, Again and again i am having this problem the sync calendars system is getting my server out of my limits. It has been like this for the last week and I can’t deal with this plugin any longer my site is often blocked and not visible becasue my server limit is done. how can we fix this? I only have 6 rooms I dont understand why is getting those numbers on cpu. I have tried to post the issue to support but It requiers to renew support. I think that should be fixed anyway. I hope we can find a solution.
Thank you.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
“Adults” for more than 1, like 2, 3, etc.
And the same for the “Children” or “Childrens”.
On the right side below the “Book Now”.
https://hotellerv1.themegoods.com/apartment/accommodation/signature-room/
Thank you in advance.-
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello and thank your for your update.
My support already expired, but, I’m not asking for a custom help.
I’m reporting a theme problem.
This don’t should be a support service.
The Adult/Adults & Children/Childrens is wrong, right?
Please, can you help?
Thank you again.-
Please, can you help me to show the “Amenities” next to the icon on mobile.
Like the “Services”.
https://www.dropbox.com/s/55xubkes1bkpdak/hotel-amenities.png?dl=0
Thank you in advance.-
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello,
I updated the theme today with the new version. After that the mobile menu disappeared. Ηow can Ι display it again?
Thank you.
Hello,
I found the solution.
Ok glad you got it sorted! 
Hi, my website is now showing a critical error and won’t even load – why is this? www.thenestsamui.com
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi there, I’ve now purchased the support ticket but now but when trying to submit the ticket is says: ‘Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.’ 
The website is www.thenestsamui.com – I am unable to login to wordpress due to the critical error..
I contacted my hosting company and they told me it is an issue with the theme which is Hoteller.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials and FTP access when opening the ticket, so we can take a look at your site.
Ticket now working.
Hello I submitted a ticket for the past 24 hours and it hasn’t receive any response yet. Please look into this 3174746 as client is waiting for update
Do I have someone to respond to my Ticket, please? It’s been two days with no response. The reviews about you say support responds quickly to tickets but this is not the case with me here. Please respond to this ticket number #3174746
We replied your ticket. Could you please continue there. Thank you.
hi, don’t you have any promotion for this blackfriday?
Hi,
Thank you for your interest.
Really sorry, we don’t have any promotion for blackfriday. Thank you.
is the payment based on woocommerce payments ? as i can add custom plugin for payment for woocommerce ?
Hi,
Thank you for your interest.
Yes you can use any WooCommerce payments add-ons with our theme.
Hi, If we are currently using ezee booking system, can it be synced with the booking system that this theme has?
Hi,
Thank you for your interest.
If the booking system you mentioned support iCal calendar export format. It will be working fine with our theme booking system.
Hi, there in Country of residence are missing many Countries , how can I add my Country, because on woocommerce my country are listed , but in application form it is not https://prnt.sc/N3C0fftYM5Ga
Hi,
Thank you for purchasing.
What’s the country you are looking for please? Thank you.
I am looking for Country name ( Kosovo ), please!
Hello, I have a question: if I have two booking managers, for example manager a and manager b. I need manager a’s reservations to not be seen by manager b. Can I do that? with code? with a plugin? thanks
Hi,
Thank you for your interest.
Unfortunately, it doesn’t support that options. Basically you can turn on/off for viewing all bookings permission.
