120 comments found.
Hello, how can I edit ALL button (filter) on portfolio page? I need to rename it.
Thank you and will be waiting for response.
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Does the theme contain elementor or elementor pro? And the same for Slider revolution is it limited or is it the full version with all its templates?
Hello! Our theme works with free Elementor version and the Demo site is built with the free version. You don’t need the pro version with our theme. Yes, Revolution slider is bundled with the theme. To get all Revolution Slider templates, you should have your own license key.
Is it possible to translate the countdown timer? Loco and TranslatePress do not work for me, sadly.
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
We provide support services only via the forum.
Can i use google fonts in this theme?
Hello! Of course, you can choose it in the theme options.
Do we have a 30 Day Moneyback Guarantee ?
Hello! Yes, you can buy it for test. Just remind this comments if you will request the refund. But I think You will not. 
That is okay, I’ll not go for refund but in case if it requires as envato has a 30 Day Moneyback Guarantee, It is not mentioned on your Item Details Page so i wanted to make sure before I purchase.
I was using the iRecoo Theme on a .com domain name but now that domain is expired and the customer dose not want to renew it but, he wanst the same website on a new domain which .in so now when I’m trying to register the theme it’s not getting registered due to previous license. So kindly either de-register the theme from your side or re-generate the key so I can get the theme registered again.
Hello! You need to submit a ticket to our support forum. The comments area is only for presale questions.
I can’t submit a ticket as the support plan is expired, and just for this it dose not make sense to renew the support plan
Hello, on my website https://www.bigone.sk/ I updated plugins and Fatal Error showed up. Website and wp-admin is no working. What can I do? There is some problem with your Core and Elementor. https://prnt.sc/o1FHukmJ8EHn
Hello! Make sure to update the theme and bundled plugins: https://webgeniuslab.ticksy.com/article/19061/
Hello! Thank you for quick answer. I tried method 3 (via FTP) 2 times and did not work for me :/ What should I do now, please?
Make sure that the bundled plugins are updated.
How can I checked that when I do not have access to website and admin dashboard?
Delete Elementor plugin via FTP and you will restore access to the admin dashboard.
Hello. I deleted Elementor via FTP and websites works (of course not good bud I can log in). So I log in admin dashboard, update theme and all plugins and then download elementor and activate it and then it again does not work.
Hello! It is in workPlease double check that the theme(latest theme version – 1.2.4, latest irecco-core plugin version – 1.2.3) and plugins are updated. Also, check the PHP version. It should be 7.4 or higher.
Otherwise, you need to submit a ticket to our support forum and provide more details.
I have purchased the theme. Kindly advise if its possible to move the product title from the header to somewhere next to the image. I have tried everything but failed. Please help.
Hello! We provide support services only via the forum: http://webgeniuslab.ticksy.com/
Comments are for presale questions.
Hi, do you have an html version of the theme?
No, We have only the WP version.
Hi, could you please check on my site : it says critical error. it could be due to the Elementor plugin. I tried sending support but it says my support had expired..
Hello! Please make sure to update the theme and bundled plugins. If the issues still there, you need to submit a ticket our support forum and provide more details: http://webgeniuslab.ticksy.com/
hi, everything was and is updated… the issue is still there. I tried to send through ticksy, but cant because my support has expired. Please send me an email that i can email you guys directly. It is not fair if i have to renew my support for an issue your theme is causing…
Our latest theme version works well with the latest WordPress and other software. Ensure all requirements are met (PHP 7.4-8, updated theme and plugins). Most likely you missed something. If you have missed something it is not our fault. We provide support services only via the forum.
Did not miss anything. Like I said, only when I deactivate elementor, the site shows. That means, there is an ISSUES with your theme and elementor. Please solve this.
Please check the article on how to update the theme: https://webgeniuslab.ticksy.com/article/19061/
The latest theme version works well. There are no issues with Elementor.
The theme was updated via envato market. It clearly shows that the theme is up to date. But issue still remains. Please help solve this. Site is www.gleanergy.com.my
Did you update bundled plugins?
Yes all plugins updated accordingly. Will do one last check and update you guys tomorrow. If it doesnt work, could you please have a look?
Hi, this is just an update that the site works well now. I tried to use Envato Market Plugin to update the theme but nothing happened. What worked was, downloading the theme and updating it manually (option2 from the link you sent). thank you.
You are welcome.
Kindly advise when the latest theme update will be loaded. I did an update to the latest Woocommerce and WP. its telling me some Woocommerce files are out of date.
Hello! You can install the next plugin to get a notification when an update is available: https://envato.com/market-plugin/
Hi Elementor latest update not support the theme is there any solutions ?
The latest theme version is 1.2.2. Do you have the same version? All plugins are updated?
Yes above issue is sorted. Thank you. In My iPhone If i click the hamburger(menu) icon, it redirects the home page, Is there any settings available or Is it from iPhone UI issue ? It happens only in iPhones.
Make sure to update Akismet plugin.
I have deactivated the licence because of some failures, but now I can not activate it again! Could you please help!
Hello! Your code is deactivated. Submit a ticket to our support forum for the next time.
It was replied! Thank you.
Thanks for the quick response and help.
Why does my website still display the template I used before after I enabled iRecco, and it is scrambled.
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist will help you with it.
Hi! Does the template support Arabic & RTL? and is there a function for switching between languages?, I need to know this before purchasing the template
Hello! Yes, it does.
How can i deregister a license code if i am not longer have your theme on the registred domain?
Hello! You can try to activate it now. Please submit a ticket to our support forum regarding similar requests for the next time.
hey man some of your custom blocks are not translating with WPML
Hello! Our developers will check it. You also can translate it as a page.
how do you do that?
where in the the theme would you add the FAV icon?
Hello! You can find an answer here: https://code.tutsplus.com/tutorials/how-to-change-the-favicon-in-wordpress--cms-37454
We had to uninstall the them and re-install, but can’t activate the license.
please can you help?
dont worry, we fixed it
Great! Have a nice day!
Hello how are you? I downloaded the updated Irecco and updated it on wp, but it didn’t work, I have child installed, which is what is activated. How should I do now?
Hi! Please make sure that the theme and all bundled plugins were updated. You also can check the php version. It should be 7.2+
