155 comments found.
Hello, importing the theme; The Ultimate addons for WPBakery Page Builder plugin requires WPBakery Page Builder version 3.7.2 or greater.
we get the error. We cannot import because wpbakery is not installed. Can you upload the updated version?
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
How can I get the theme to load faster, I have checked this link “http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/” from a comment, but it gives a 404 error.
Hi.,
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation:https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
Hi this is hopefully a very simple question but I don;’ see where I can change the header image on the about page
Hi I sent you an email yesterday with some additional follow up questions. Please let me know as soon as you can.
Hi.,
1) Please navigate to Pages-> Training -> Row settings -> Background
Refer: https://prnt.sc/B4-53Po57-xA
2) Please refer: https://prnt.sc/ctvnGU3zgy0m
Thanks!!
Hello, in the pricing box, how do I add a url to Enroll Now? When I set the link beneath it adds an extra box underneath and the Enroll Now button just takes me to the top of the page.
Hi.,
Thank you for contacting us.
Please help us have a better understanding of it by getting back with any screenshots like references and also issues and along with your site credentials (WP &FTP access logins) details immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and let you know.
Thank you!
Thank you, Message sent
HI.,
Sorry to say this there is an issue adding the link to the button. kindly share your site (WP and FTP) login credentials so that we can check the issue and let you know.
Thank you!
I have sent the email. Also having a problem with editing pages generally now. Please let me know urgently if you can,
Hi.,
Sorry for the inconvenience and late reply. Hope you’re doing well.
Your issue has been resolved. Now the WP bakery backend editor also working fine and well. For the enroll button you need to add the link in the backend panel. Added a screenshot for your reference, refer: https://prnt.sc/s3dKuaXE_OXa and https://prnt.sc/HGb7ZcQdc8OI
Hope you’re happy with our support and reply. Your rating will play a major role in the Theme Forest and it will be helpful for us to improve our customer service. Don’t forget to place your worthy ratings and leave an amazing review on ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!
Perfect thank you!
Hi.,
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
hi help!! how to remove the menu in the mobile version
Hi Chuchuau.,
Great day. Please copy and paste the below CSS code into your custom CSS page, the menu won’t be shown in your mobile view.
CSS code:
@media only screen and (max-width: 767px) {
.dt-menu-toggle {
display: none !important;
}
}
Let us know if you have any queries or issues. We are happy to help you!
Your valuable rating is important to us. It will make us happier and more energetic to help and support valuable clients like you.
Kindly, rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!!
Regards., DesignThemes Support.
-
Hi, How can I change the main menu text color for tablets and mobile devices? What is the ID or Class of the link menu in devices? Thanks for your support.
This is my website under development
https://academiarperalta.com/beta/Hi.,
Please refer : https://prnt.sc/w3Kf7cfdbcDo http://recordit.co/AkPJyF5swi
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
@media only screen and (min-width:768px) and (max-width:991px) {
#main-header-wrapper {background:#e02a2a !important;}
#main-menu > ul.menu > li.current-menu-item > a { color:#004b8b !important; }
#header-wrapper.light #main-menu ul.menu > li > a { color:#fe6c61 !important; }
}
Note: You can change the value as per your need.
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Hi,
Can you help me to know with which ID I can modify the section title that is now in a gradient from pink to purple? I would like to change the title to a solid white color.
https://academiarperalta.com/beta/la-academia/Thanks!
Hi Irvingtt.,
Great day. Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.
Thanks!
Regards., DesignThemes Support.
Hi, How can I customize or change the image of the dancer that is on the TURN TO TOP button at the bottom right of the page when scrolling down? Thanks for your support.
Hi.,
Please upload image at media library and get the image url
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
#toTop { background: url(../images/icon1.png) no-repeat right bottom; }
Note: You can change the background url as per your need.
Thank you, we look forward to helping you!
Thanks
Hi.,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Best regards!
DesignThemes Support.
Hi,
I have some doubts about where to edit and customize various aspects of the theme, after installing the demo. For example, where can I adjust the size of the logo, change the color of the footer or adjust the sizes and shapes of buttons in a general way? Where do I adjust the color of the main menu or hover links?
Can you help me please?
Hi.,
Get into Admin Panel > Appearance > Customize > Site Header > Header Style
Please refer : http://recordit.co/RrIuHVIffb
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
Sorry, first of all thanks for your support. This Customize Path: Admin Panel > Appearance > Customize > Site Header > Header Style; It’s very clear to me. I see few tools to customize, that is, I can’t find where to change the color of the footer or where to change the gradient of the titles. Where I change the base purple color of the buttons or the purple color of the main menu hover.
Can you help me?
Where can I access Support directly for your support?
This is the WP in development
https://academiarperalta.com/betaHi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hello, How can I install the demo theme? Thanks for your support.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi,
In the footer, this shortcode:
[dt_sc_sociable socials=”facebook,instagram” style=”rounded-border”]
produces this
<ul class=”dt-sc-sociables rounded-border ”>
instead of
<ul class=”dt-sc-sociable rounded-border ”>
and the social icons are messed up. I’ve updated the theme to the latest version and it is still happening.
How can this be fixed?
Thank you.
Hi Mpgjunky.,
Great day. Kindly install and activate all the theme-required plugins on the site. It shows that some required plugins you haven’t installed.
Kindly install and activate the plugins and check it again. If you are facing any difficulties kindly share mail your WordPress temporary admin and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check let you know the solution.
Note: Your support period has ended. Kindly renew the support period again if you need further support from us, more about support extension can be read here.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportPlease follow the instructions in the below knowledge base link for extending the theme support.
Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Thanks!!
Regards., DesignThemes Support.
Hi, thank you, that fixed. However, I am unable to update LayerSlider WP and Slider Revolution, they both say they require a license. How come? I thought they are licensed as part of the theme?
Hi Mpgjunky.,
Kindly download and install the updated plugins through the link https://support.wedesignthemes.com/updated-plugins/
Note: Deactivate and delete the older version of the plugins and install the newer version.
Your support period has expired. Kindly renew the support period again if you need further support from us, more about support extension can be read here.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportPlease follow the instructions in the below knowledge base link for extending the theme support.
Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Thanks!!
Regards., DesignThemes Support.
Hello,
I have a problem with my contact form.
Indeed when I want to write a message in the textarea message in my phone the field does not work when you press anywhere on it
It’s good
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Hello,
The menu does not appear when I display the home page. When I’m in mobile version the button to display the menu doesn’t work How to add a link in the menu to go to another page?
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
We would be happy to help out here support@wedesignthemes.com
Hello my website is so slow after update wordpress 5.9, with the plugin query monitor appear the theme take so much time
Hi.,
Thank you for contacting us.
1) We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
2) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation:https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hello, I was wondering if you could include support for Tiktok in the “site sociable” system? Thank you in advance.
Hi.,
Thanks for the suggestion. While updating our theme we will consider this.
If you want to do this urgently, we will customize it for you but we will charge for this. Let us know if you are interested!!
Regards., DesignThemes Support.
Hello i’m having this error, I update the file with the last version but the error still appear Warning: file_get_contents(https://vimeo.com/api/v2/video/607994368.php): failed to open stream: HTTP request failed! HTTP/1.1 404 Not Found in /home/customer/www/website/public_html/wp-content/plugins/Ultimate_VC_Addons/modules/ultimate_videos.php on line 208
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, I have to remove the link from the main menu item and leave the link only to the menu sub-items. How can I do? thanks
Yes., its Possible.
Please check backend details : http://dance.themessupport.com/request-demo/
Hello I add with comments to a page on wordpress not post is a page, and i see that all comments appear with the datetime for the page created date, not for the comment, what could be the problem?
Hi.,
Thank you for contacting us.
Please refer : http://docs.wedesignthemes.com/dt_articles/enable-and-disable-comments/
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
I set a static homepage in Settings but the template doesn’t take this and also the description for my website.
Hi..,
Kindly, Confirm your purchase code through the right bottom form located @ https://themeforest.net/user/designthemes?#contact Refer: http://prntscr.com/mkev23
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Kindly refer to the following links for getting a clear idea.
http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/ https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-Regards., DesignThemes Support.
do you have elementor version?
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
