73 comments found.
Hello there,
is it possible to add previous/next section in project details?
Regards.
Hi radt
Yes you can add next/previous section in project details. You can edit this page into Elementor. But before you have to enable the project post type in Elementor settings. See the screenshot: https://prnt.sc/frUbqWnqQMoq
Hope you understand. Regards
Looks like post navigation module is not available in theme – i need elementor pro version to use it 
maybe you could show me the code from blog posts?
Hi,
Please open a support ticket on our support forum. https://themewinter.ticksy.com/ with details of your issues. Then our support team will check the issues.
Regards
How much time you guys generally take to reply in support because i have submit he request regarding theme compatibly with elementor before 24 hour know one is responding from your side.
It takes 1 business day. One of our support member will reply you shortly.
Please, make sure you have latest version of theme and all plugins. There is no compatibility issue with elementor.
Regards.
Are the images included in the theme package?
Yes, all the images included.
Helloo, I am unable to change te logo, closing hours and office locations in the footer. please direct me where i can change these details
Hi, the themeforest comment section is not for support. Please, open a support ticket to guide and solve your issues.
Hello. when I edit the demo content on ‘services’ it still shows the unedited content on front end even after updating permalinks and clearing cache.
Hello Jaydenbaru
To edit the content of the services please check on the Elementor General Settings that the Post Type Services is enabled. If it is disabled, please enable this and check that you can edit the content of the services. Check the screenshot for a better understanding. https://prnt.sc/BvPaxy-T1NjZ https://prnt.sc/vntBSMoP7SgXIf this solution can’t work please open a support ticket on our support forum https://support.themewinter.com/support-center/ and our agent with help you with this issue.
Regards
Thank you.
Hi am looking to purchase this theme but i have a business with 2 branches and i would like to place both branches telephone number / or address on the header would that be possible with this theme. Not sure how customizable it is.
Hello syfanet,
The Buildbench theme supports the ElementsKit plugin. You will be able to create headers with multiple options with the ElementsKit header builder.
Please check this documentation to learn more about available options. https://wpmet.com/plugin/elementskit/header-footer-builder/If you need further assistance with this after purchase, please open a support ticket at https://support.themewinter.com/support-center/ and our agent with help you with this.
Regards
That plugins another $35 dollars on top of the theme price, that cost more then the theme itself surely there’s a better option
Hello, I got this error on a clients main page…
Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in /home/customer/www/jas-cs.com/public_html/wp-content/themes/buildbench/components/editor/elementor/widgets/title.php:172 Stack trace: #0 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): Elementor\Buildbench_Title_Widget->_register_controls() #1 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2369): Elementor\Controls_Stack->get_controls() #5 /home/customer/www/jas-cs.com/public_html/wp-c in /home/customer/www/jas-cs.com/public_html/wp-content/themes/buildbench/components/editor/elementor/widgets/title.php on line 172
what can I do to fix it?
Please, make sure all plugins are up to date. Specially Elementor.
For further assistance please use our support desk with temporary admin access : https://support.themewinter.com/support-center/
Regards.
All plugins are up to date including Elementor, in fact, Elementor Update is the one causing the error, I restored the website prior to Elementor update and is working fine. Other then that I don’t know what else to do. I’ll leave it like that for now, but eventually it’ll need a permanent fix.
Hello gaxxia,
The issue you have found is already fixed in our latest update of the theme. Please download the latest version of the theme from Themeforest and update it on your site.
For further assistance please use our support desk with temporary admin access: https://support.themewinter.com/support-center/
Regards.
how should i do if i want to display 12 item in project section?
Hello aliciayan1984,
We have the option to display how many items want to show in the project section.
In the Projects widget, we have that option you can check that from this screenshot. https://d.pr/i/SlsOvo
Regards
Is there a way to turn off the name of the author and the comment icon on the services single page or do I have to install a plugin that turns off meta data for posts ?
Hello feisalmib, You need to add a few lines of CSS codes in order to hide the author sections from the service page.
Please open a support ticket with the site URL and temporary admin access and provide screenshots of the area you want to remove.
https://support.themewinter.com/support-center/Our support team will check the issue. Regards
hello does this theme work with php 7.4 , the one i have in server or it need higher ? thanks
Yes the theme supports php 7.4
hello, im unable to edit the site by elementor it keeps loading forever , wish you help please, thanks
Please, open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
There has been a critical error on this website. Please check your site admin email inbox for instructions. While Activating theme
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue.
Regards
Hi,
after update to latest version – something wrong happens with header and menu styles on blog main page (fonts settings ignore font-weight: 700). Same happens on your demo page.
Regards, Radek
We are currently investigating the issue. Please allow us a moment to look over everything and we will update you.
Regards.
We will update the theme tomorrow to fix the issue. Thank you very much for the comment.
Regards.
Great, thank you.
Regards.
Have you already prepared an update for download?
Hi radt,
We have already fixed the font issue and updated the theme.
Also fixed the issue on our site
For further assistance, please, open a support ticket with your site URL and admin access. : https://support.themewinter.com/support-center/
Regards
How do I edit the slider? I don’t see an option for it in WP
Hi,
Please open the slider with Elementor and edit the slider. See the screenshot: https://prnt.sc/26g2r3u.
For further assistance, please, open a support ticket with your site URL and admin access. : https://support.themewinter.com/support-center/
Regards
it’s not easy to import demo data this theme always breaks!
This is general query comment section.
Can you please open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
Minimal requirements:
PHP 7+
Php.ini settings:
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 600
max_input_time = 400
i have done this exactly but not working. please see the ticket i have just opened.
Yes, file permission issue : https://prnt.sc/1ir0s6b
Just follow the solution from the ticket. Regards.
no its not permission issue, i have sent you please check.
It was permission issue, we fixed it. Permission should be on theme folder. Check now.
okay thanks!
I have a problem uploading the demo content to my site, I have several licenses for this theme and I have never had problems before. I would appreciate a quick response because I dont have a lot of time on this project.
Yes, I’m assigning a Developer for you now.
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Regards.
I see you already opened a support ticket. We are working on this.
Regards.
Nice Theme we are using from elements and want to purchase. But woocommerce is not installing through demo import and no content in shop. Does the default styles import?
Demo import available : https://prnt.sc/13aekdk
If you need assistance purchase BuildBench from themeforest and open a support ticket here : https://support.themewinter.com/support-center/
Regards.
Demo import not worked. I think you should check your import server for more serious problems than woocommerce only (If you need further details about it give me an email to describe).
Yes, there is no problem with Demo Installation.
Please, check our installation requirements : http://demo.themewinter.com/wp/docs/buildbench/
Minimal requirements: PHP 7+ Php.ini settings: upload_max_filesize = 32M post_max_size = 48M memory_limit = 512M max_execution_time = 600 max_input_time = 400 MySQL 5.0+ Wordpress 5+
Hello there,
I loved this theme and I’m using it with Envato Elements.
Can you please help me with one little thing?
Home 3 – I need to change the background logo color. I don’t want it to be yellow. I can’t find a way to change it.
I would really appreciate if you help me with this.
Thanks and great job with the design of this theme.
Nevermind, I found it!
Thank you!
Hello, I currently use Elementor Pro, Premium Add-ons. Am I able to customize header and footers and other areas of the site with elementor?
Also, I use WP Forms…can I use it with this theme?
Thanks
Thanks for your Query.
Buildbench addons build with ElementsKits Elementor Builder Addon. So, you will lose the design with Premium Add-ons plugin.
You can use ElementsKit instead of Premium Add-ons because to use our theme you don’t need to use ElementsKit Pro version.
Here we can use WPMetForm. It’s based on Elementor Builder, It’s light and fast.
Regards.
hI there is the theme support RTL thank you
Sorry No. As you need we can do it on Next week.
Regards.
what do you mean we do it next week ? you mean next update support rtl or what
Yes, next update will release with RTL Support. Regards.
so you suggest me next week to theme or i can buy today and rtl support all demo right
Please, purchase next week when RTL version will be available.
Regards.
may i know when you going to release the next update please which date ?
Hi, one of my clients that bought this is having trouble with a plugin called “eform” – https://codecanyon.net/item/eform-wordpress-form-builder/3180835, as it’s not working 100% on this theme, possibility due to compatibility issues. The other page contents disappear when the form is inserted.
Hi, there are lots of Form plugin and it’s hard to make compatibility with every plugin.
We Recommend this free plugin to use : https://wordpress.org/plugins/metform/
Regards.
