59 comments found.
hi there, Question before buying:
about Home page 2 on preview: Is it possible to add more color boxes on the same row ? is there other sets if build icons ? colors can be chose ?
Thanks
thanks 
I just renewed my support as the website is throwing errors. But it wont allow me to submit my ticket on your end helpdesk.
Can you please try now : http://support.themewinter.com/support-center/
Regards.
Hi,
You can also try this link for submitting the support ticket: https://themewinter.ticksy.com/.
Regards
As others have also mentioned there is not the option that shows Theme Option from Appearance-> Customize->Buildbench Options. I want to edit header, footer, etc. The option is missing!
Hi graphicencounters,
Please install and activate all the required plugin.
I think you din’t install the require plugin properly.
Follow the doc https://demo.themewinter.com/wp/docs/buildbench/
Still, if you face the issue please open a support ticket https://themewinter.ticksy.com/submit/Regards
I have made no changes to the theme other than updating the plugin correctly You must be kidding to ask for support renewal costs when the issue is at your end. Please respond asap!
Hi,
There has been no issue from our end and any of our clients didn’t face this issue. Can you please confirm whether the CodeStar framework plugin is activated or not? If it’s activated but you have still the issues then we need to check it from your end.
So, you need to open a support ticket here: https://themewinter.ticksy.com/submit/ with temporary admin login details for checking the issues.
Regards
I can not find the all Theme Option from Appearance-> Customize->Buildbench Options. I want to edit header, footer, etc. The option is missing! Please help.
Can you please check the doc : https://demo.themewinter.com/wp/docs/buildbench/#line3_3
For further assistance please open a support ticket here : open a support ticket here: https://themewinter.ticksy.com/
Regards.
Hey, you have in documentation
“Slug Change First install Child Theme from Theme bundle. Open functions.php file with WordPress Editor or AceIDE and Change service url slug file on autrics-child\functions.php folder and write the below code”
That is done.
But, Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function “buildbench_projects_slug_register_post_type_args” not found or invalid function
Hi,
Please open a support ticket on our support forum. https://themewinter.ticksy.com/ with temporary admin login credentials. Then our support team will check the issues.
Regards
Unfortunately, that’s not possible, as I’m using Envato Elements where this theme is available in price. I don’t have a license key. You should adjust what you advertise and what you deliver, otherwise it’s a scam. You don’t even have proper custom code for changing the slug.
Hello, nice theme! How do we change the images of the buildbench sliders ? When I click on the slide, in the modification panel I have “background image” but I can’t click to modify. There is just the phrase, is this normal?
Regards
Hi,
Thank you very much for your queries. You can change the slider image from the Elementor. Screenshot: https://prnt.sc/mCwQL1H8_yFZ. If you face any issue for changing the image, then open a support ticket here: https://themewinter.ticksy.com/ with site URL and temporary admin login details.
Regards
thank you for your reply. How can i change the footer image?
Hi,
You can change the footer image from Appearence> Customize> Theme Settings> Footer Settings. Screenshot: https://prnt.sc/6_0KgMKEqxYl.
For further assistance, please open a support ticket here: https://themewinter.ticksy.com/submit/.
Regards
Hello there,
is it possible to add previous/next section in project details?
Regards.
Hi radt
Yes you can add next/previous section in project details. You can edit this page into Elementor. But before you have to enable the project post type in Elementor settings. See the screenshot: https://prnt.sc/frUbqWnqQMoq
Hope you understand. Regards
Looks like post navigation module is not available in theme – i need elementor pro version to use it 
maybe you could show me the code from blog posts?
Hi,
Please open a support ticket on our support forum. https://themewinter.ticksy.com/ with details of your issues. Then our support team will check the issues.
Regards
How much time you guys generally take to reply in support because i have submit he request regarding theme compatibly with elementor before 24 hour know one is responding from your side.
It takes 1 business day. One of our support member will reply you shortly.
Please, make sure you have latest version of theme and all plugins. There is no compatibility issue with elementor.
Regards.
Are the images included in the theme package?
Yes, all the images included.
Helloo, I am unable to change te logo, closing hours and office locations in the footer. please direct me where i can change these details
Hi, the themeforest comment section is not for support. Please, open a support ticket to guide and solve your issues.
Hello. when I edit the demo content on ‘services’ it still shows the unedited content on front end even after updating permalinks and clearing cache.
Hello Jaydenbaru
To edit the content of the services please check on the Elementor General Settings that the Post Type Services is enabled. If it is disabled, please enable this and check that you can edit the content of the services. Check the screenshot for a better understanding. https://prnt.sc/BvPaxy-T1NjZ https://prnt.sc/vntBSMoP7SgXIf this solution can’t work please open a support ticket on our support forum https://support.themewinter.com/support-center/ and our agent with help you with this issue.
Regards
Thank you.
Hi am looking to purchase this theme but i have a business with 2 branches and i would like to place both branches telephone number / or address on the header would that be possible with this theme. Not sure how customizable it is.
Hello syfanet,
The Buildbench theme supports the ElementsKit plugin. You will be able to create headers with multiple options with the ElementsKit header builder.
Please check this documentation to learn more about available options. https://wpmet.com/plugin/elementskit/header-footer-builder/If you need further assistance with this after purchase, please open a support ticket at https://support.themewinter.com/support-center/ and our agent with help you with this.
Regards
That plugins another $35 dollars on top of the theme price, that cost more then the theme itself surely there’s a better option
Hello, I got this error on a clients main page…
Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in /home/customer/www/jas-cs.com/public_html/wp-content/themes/buildbench/components/editor/elementor/widgets/title.php:172 Stack trace: #0 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): Elementor\Buildbench_Title_Widget->_register_controls() #1 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/customer/www/jas-cs.com/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2369): Elementor\Controls_Stack->get_controls() #5 /home/customer/www/jas-cs.com/public_html/wp-c in /home/customer/www/jas-cs.com/public_html/wp-content/themes/buildbench/components/editor/elementor/widgets/title.php on line 172
what can I do to fix it?
Please, make sure all plugins are up to date. Specially Elementor.
For further assistance please use our support desk with temporary admin access : https://support.themewinter.com/support-center/
Regards.
All plugins are up to date including Elementor, in fact, Elementor Update is the one causing the error, I restored the website prior to Elementor update and is working fine. Other then that I don’t know what else to do. I’ll leave it like that for now, but eventually it’ll need a permanent fix.
Hello gaxxia,
The issue you have found is already fixed in our latest update of the theme. Please download the latest version of the theme from Themeforest and update it on your site.
For further assistance please use our support desk with temporary admin access: https://support.themewinter.com/support-center/
Regards.
how should i do if i want to display 12 item in project section?
Hello aliciayan1984,
We have the option to display how many items want to show in the project section.
In the Projects widget, we have that option you can check that from this screenshot. https://d.pr/i/SlsOvo
Regards
Is there a way to turn off the name of the author and the comment icon on the services single page or do I have to install a plugin that turns off meta data for posts ?
Hello feisalmib, You need to add a few lines of CSS codes in order to hide the author sections from the service page.
Please open a support ticket with the site URL and temporary admin access and provide screenshots of the area you want to remove.
https://support.themewinter.com/support-center/Our support team will check the issue. Regards
hello does this theme work with php 7.4 , the one i have in server or it need higher ? thanks
Yes the theme supports php 7.4
hello, im unable to edit the site by elementor it keeps loading forever , wish you help please, thanks
Please, open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
There has been a critical error on this website. Please check your site admin email inbox for instructions. While Activating theme
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue.
Regards
Hi,
after update to latest version – something wrong happens with header and menu styles on blog main page (fonts settings ignore font-weight: 700). Same happens on your demo page.
Regards, Radek
We are currently investigating the issue. Please allow us a moment to look over everything and we will update you.
Regards.
We will update the theme tomorrow to fix the issue. Thank you very much for the comment.
Regards.
Great, thank you.
Regards.
Have you already prepared an update for download?
Hi radt,
We have already fixed the font issue and updated the theme.
Also fixed the issue on our site
For further assistance, please, open a support ticket with your site URL and admin access. : https://support.themewinter.com/support-center/
Regards
How do I edit the slider? I don’t see an option for it in WP
Hi,
Please open the slider with Elementor and edit the slider. See the screenshot: https://prnt.sc/26g2r3u.
For further assistance, please, open a support ticket with your site URL and admin access. : https://support.themewinter.com/support-center/
Regards
it’s not easy to import demo data this theme always breaks!
This is general query comment section.
Can you please open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
Minimal requirements:
PHP 7+
Php.ini settings:
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 600
max_input_time = 400
i have done this exactly but not working. please see the ticket i have just opened.
Yes, file permission issue : https://prnt.sc/1ir0s6b
Just follow the solution from the ticket. Regards.
no its not permission issue, i have sent you please check.
It was permission issue, we fixed it. Permission should be on theme folder. Check now.
okay thanks!
