461 comments found.
I upgraded to wordpress 6.1.1 and it automatically deleted all wp bakery blocks that contained external links. This is a big deal. How do you suggest to fix it without making a backup? thank you
Hi,
this is very strange, please contact our team through the form present on our profile : https://themeforest.net/user/nicdark
Have a nice day Nick
Do we have to buy all pluging separatly? or are they included? ex: Elementor?
Hi,
thanks for the interest.
All plugins that you need for get your site as our demo are included in the theme. ( you don’t need to add any extra )
Have a nice day Nick
hi there. I would like to find out which donation plugin is this theme using? possible that it support new campaign/cause submission from user?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a nice day Nick
Hi, I opened a ticket more than 24h hours ago and I still don’t have an answer. I have a lot of errors with the theme installation and the importation of the demo. Can you please respond to the ticket ? Thanks
https://support.nicdark.com/themes/ticket/import-demo-not-working-plugin-installation-error/Hi,
please check the status of your ticket, I check and I see that you have already received an answer from our support team in 22 hours.
Have a good day Bye
Hi,
I haven’t had a response for 24 hours yet. And it’s been 5 days since I bought the theme without being able to use it because there are a lot of bugs during installation and you don’t do much to solve my problem.
And I find it cheeky to tell me that the installation is not part of the support! From the moment I pay for the theme, that I have bugs while I follow the documentation to the letter, it’s up to you to do what is necessary to make it work!
This is truly the worst theme with the worst support I’ve purchased on this website!
I demand a refund!
Hi,
I just checked your ticket and my support team provided responses in 20,10 and 2 hours etc .. 5 responses with an average wait of only 12 hours. We always do our best to offer the customer a response time as short as possible, in your case 12 hours is an optimal time for us. I’m sorry but we couldn’t have done better than that.
Have a nice day Bye
Hello,
I would like to update the plugin “JS Composer” to the new version 6.10.0.(I have 6.9.0). I can’t use the “update” button or find it in the full Charity Foundation package on Themeforest in the plugins.
Can you help me please?
Thanks in advance.
Best regards
Hi,
yes sure, please contact the team through the form present on our profile here : https://themeforest.net/user/nicdark
Have a good day Bye
Hi,
Do you know especially when the plugin will be updated in your Charity Foundation pack please?
Thanks in advance.
Best regards
Hi,
yes sure, we are working on this project this week and in the middle of next week we will be doing a big update.
Have a good day Bye
Hello,
Recently the events calendar has updated and it appears to have broken the events page. We get a error on the page saying ‘There has been a critical error on this website’ As the plugin comes with this theme is this something you can help us resolve please?
Thanks
Hi,
Remember that you can also contact us through the form present on our profile ( https://themeforest.net/user/nicdark ) for any technical informations.
Have a good day Bye
Que tal, tiene tiempo adquiri el template y hasta ahora quiero usarlo, el detalle que tiene errores, como falta de algunas imagenes de diseño, asi como los Headers y Footers. Ojala me puedas ayudar. Saludos!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
How do you edit the HEADER IMAGE for the individual EVENTS pages? Multiple people have asked this question, one is 3 years ago? Can you answer here please
Also same for the header on the blog page
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi there, I’ve recently updated the theme and all the WP Bakery Gallery / content modules on my site stopped working. Is there any place you can point me to to understand if there are only supported versions of certain components?
I’m on wordpress 5.5.9 but otherwise, only the plugin versions from the latest download.
You can see an example of the non-functioning gallery components on this page: https://villagesinnovate.org/projects/pixar-story-xperiential/Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
You removed both donations and ND shortcodes plugins from WP and you did not replace them? And you show them in your preview?
Hi,
not absolutely all plugins necessary for the functioning of the theme you can find them in the plugins folder of the theme.
Have a good day Bye
Hi, I sent a support ticket several days ago and still haven’t received a reply offering any assistance to help and support. Please can someone provide some help
Hi,
we have already replied to all ticket so I think that you have not opened any ticket or you have not checked the status of your ticket.
Please send me the link of your ticket? in this way I can see the response time of my team. Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Hi, I just replied to the ticket. Many thanks
Thanks
Hello! I have sent a support message because the WP Bakery and the demo content do not install correctly. Thanks for your quick response
Hi,
yes sure, thanks for let me know.
Have a good day Bye
Hello! I have asked for support 7 days ago but I have never received a response. Is it always this late?
Hi,
we have already replied to all ticket so I think that you have not opened any ticket or you have not checked the status of your ticket.
Please send me the link of your ticket? in this way I can see the response time of my team. Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
I need to remove the “New / hot” tag from the menu tab. How do I remove it?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
The WP Bakery plugin is outdated for this theme and I shouldn’t have to purchase it separately because all updates are promised to be included. When can I expect an update to the plugin please? And I kindly ask that you don’t refer me to purchasing support for instruction on how to obtain something I already paid for. As the developer it is your responsibility to pass along updates to existing customers.
Hi,
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/
Have a good day Bye
when I import the demo contents, including the zip sliders it does not create the menu pages for me as per the video
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I open a ticket some days ago. I need assistance for complete works
Hi,
thanks for let me know.
Have a good day Bye
I’ve got no help with installing this theme. Doesn’t work and support just told me its my server thats broken. Can someone help urgently!!! please!!
Hi,
trust our supporters and if you have any problems continue the conversation with them.
Have a good day Bye
Hi, I am trying to install theme at digital ocean but giving me an error saying “The link you followed has expired” Please explain what does it mean and how to solve this? Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Unable to submit ticket as it says support has expired.
Shouldn’t you be responding here so that other people with the same issues can see here and solve their problem. I’ve searched the comments and few people have similar issues and you have copy and pasted same texts without any proper support.
Its not helpful at all.
Hi,
more information here on how to renew your support service : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Have a good day Bye
Still waiting on Reply To: Change Suggested Amounts on Donations Cause Form
Hi,
thanks for let me know, don’t worry, you will receive your answer a soon as possible directly through the support forum. Supporters can’t read the comment section.
Have a good day Bye
Não consigo instalar o tema. Aparece esta mensagem: Descompactando o pacote… Instalando o tema… O pacote não pôde ser instalado. O tema não possui uma folha de estilos style.css. Falha na instalação do tema
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
Hello
Issues: You will need to reach out to the author as the demo sliders are not able to be imported. I have attached the error of this. Simply open a support ticket with the author and provide them this information. They will be able to fix this issue for you.
Logo: I have loaded your logo in the intended spot. However it is still displaying an incorrect image. You will need to contact the theme author to find out why this is not working.
Thanks you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
