158 comments found.
I have to change the domain of my website because I registered it under the temporary domain name. I can’t upgrade now. I can’t use the same purchase code. It’s the same website different name. Please can somebody help me deactivate the domain mbci-studio-9ffd72.ingress-baronn.easywp.com under the MATO Theme?
We’ve deactivated your old domain, please check
Can you provide the changelog for the most recent March 1st 2023 update?
Hello! This update included:
- WooCommerce templates update - demo content importing on PHP 8.1 bug fixing - minor CSS improves for Categories widget
Is there a way to add wistia video support for this theme?
Hello! At them moment it supports mp4, Vimeo, YouTube. Other services can be added only by theme customization.
No worries, I was able to figure it out and add wistia support by updating the video-parser.php file. Works great now.
Great! Thank you for your feedback!
The banner row just completely disappeared from the front end.
Hello!
If you have issues – please resume your support and submit a support ticket https://support.promo-theme.com/
I have to change the name of my website/business due to legal reasons but I can’t use the same purchase code. Is the same project/website different name. Please can somebody help me deactivate the domain createmedia.io under the MATO Theme?
Hello! We’ve deactivated your old domain, now you can use a new one.
Hello, I activated a theme on a domain I no longer own. Now when I want to activate it in another domain it is impossible because it is already in use. The page where it is active no longer exists and the theme was not previously deactivated. Is there any possibility that you give me another activation key for the theme? Thanks for your attention.
Hello! We’ve deactivated it, please check
Thank you.
You are welcome!
I’m waiting for almost 14 days for the solution of my problem with the following issue: changing the Acent color from default red to blue, most pages have changed blue until on the shop page does not, is still red. maybe the community can help me here. Ticket #23711
Dear, it was accidentally missed and now it’s solved. Please check
THanks for fast Reply, now works fine
You are welcome! Have a nice day 
Support TIcket Submitted..
The support time answering – 1 business day. Thank you for understanding!
I have purchased license for Mato theme for a web domain that no longer exists and I would like to transfer it to a new one. Could you please reset it so that I can use it on the new domain, please? Many thanks for your support!
Hello! We’ve deactivated your old domain, please check
Thank you so very much indeed! I’ll go check!
You are welcome! Have a nice weekend 
Great theme – Just one thing… How do I change the main menu active color? I have changed the color in the main settings – But when a drop down is active it reverts back to the original red color when active.
Looking forward to your feedback
Hi Dear, thank you so much! Please submit a support ticket here: https://support.promo-theme.com/
Hey! I used to have this theme in the domain surreal.com.co but now i need to use it in another one, could you please deactivate the theme in this domain so I can activate it in the new one please? Thank you very much!
Hello!
We’ve deactivated your old domain, please check 
Video stopped auto playing on iOS devices. Works fine everywhere else. Not sure what happened but it looks like code for videos needs to be updated for compatibility with iOS auto play possibly. I have mute selected as well as video play on auto in the options for the video. However when I check the code it only shows ‘playsinline muted=”true” loop’ it is missing the autoplay and muted=”true” should just be “muted”. Please advise…
Hello! What theme and pt adding plugins versions are you using?
Mato V1.2.6 and PT Mato Addons V1.1.4
For website url and info please reference an old ticket #19386 if needed
Hello! We’ve checked our last theme version – everything works fine. Try to clear your browser cache.
Cache has been cleared and has been tested on at least 5 different iOS devices with still no luck. I also tried disabling all non-required plugins. Since doing that, now it doesnt load the video at all on any device, even desktop. When I view the code there is now no video added to the bg_overlay div. Something is not working properly and it is certainly not the cache.
try to disable autoptimise plugin
Autoptimize is not the issue. I had the site running only on required plugins for the last 7 days and for the last 7 days the video still didn’t work on iOS. All cloudflare cache was purged after I disabled all non-required plugins. I just re-enabled it today. I got the video back working on desktop by create a new row and banner. idk why the one that has been working for months would just stop working. But it still wont play on iOS devices.
Please provide your URL and WP access to support@promo-theme.com
“The purchase code already has been registered on this domain” how can i remove this
hello, i would like to deregister my pervious domain and put it in another
Hello! We’ve deactivated it, please check.
thank you
You are welcome!
Good morning, congratulations on the theme, very nice. However, I want to point out that lately I have been having display problems (only on iPhone) with the style 3 of the portfolio, which prevents the page from loading. The site is all updated to the latest version, on the hosting side everything is fine. I tried to deactivate each plugin and the page with portfolio addons loads only by deactivating “PT Mato Addons”, but obviously the graphics disappear. I solved it by replacing style 3 with style 4 on mobile, but I think it’s useful for you to know to solve the issue. Cheers.
Hello!
Thank you so much! Please provide your URL and WP access to support@promo-theme.com. We’ll check this issue for you 
As a theme for filmmakers, it would be great to include an option for IMDb under social links, hopefully could be included in an update?
Hello!
Sure, we’ll add it
Also, you can ask our support team and they’ll help you to add it.
hi guys, why from several days anybody answer to my ticket requests?
Hello! It was answered, please check.
I have transferred my website from dionhuiskes.nl to dionhuiskesfilms.nl, but I couldn’t unregister my license. Could you help me with this, because I couldn’t activate my license on my current website. Thanks!
Hello! We’ve deactivated your old domain, you can activate it on a new one
Hi
I need filterable portfolio and i need the thumbnail to be video that plays on hover, possible?
Please for an answer asap
Thanks
Hello! We have the portfolio filtering but we don’t have video playing on hover effect.
thanks for the quick answer!
You are welcome!