93 comments found.
HI, just following up, any upcoming theme updates to Yena? It’s been April 2025 since the last theme update. Just making sure it’s fully compatible with the latest WP, etc. Let me know. Thanks.
Hi there,
We have plan for update Yena theme by next week. Once update completed, we’ll let you know
Best Regards, LA Team
Please provide Yena theme update soon, because I just updated to the latest Elementor v3.33.5 and some of my pages changed layout, etc. using Elementor. So I had to restore it back to the previous version.
Hi there,
The version 1.2.9 of the theme has available, please check it out. Also if you have any problem while using the theme, please renew the support then open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
Thanks, please also update the Change Log version on this page so we can see exactly what changes have been updated on this v1.2.9. Appreciate it.
Why am I getting this error all of a sudden? See screenshot: https://prnt.sc/mSVx3g_F7KVn
Trying to install your required theme plugins. It was working fine before.
Hello?
Hi there,
I don’t know the cause of this problem either. Please renew the support and give me more information on ticket page. I will check it for you.
Best Regards, LA Team.
No need, all good for now. Thanks.
Hi, last Yena theme update was in April 2025. Any new theme update coming up soon? Just checking, let me know. Thanks.
Hi, major Elementor v3.28.0 is now available to update. Is Yena theme fully compatible with this version? Let me know before I do the update. Thanks.
Hi @khoavo,
Absolutely, the theme is compatible with this version.
Hope this help you.
Best Regards, LA Team.
Thanks
You’re Welcome
Hello Yena Theme, Is it possible to disable the theme’s header builder, and just use elementor Pro Custom header, thank you
Hi there,
Yes, of course you can do that. If you also want to more help, please open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
an error message when uploading theme Template installation failed. missing style.css file can u help
Hi there,
For this problem – please make sure you uploaded the yena.zip file and not downloaded package from themeforest . Please read more here https://docs.la-studioweb.com/yena/#theme-installation
Hope this help you.
Best Regards, LA Team.
Hi, saw this notification for my Yena theme, see screenshot: https://prnt.sc/wRc6HynmsYtc
Will you be providing a theme update for this soon?
Hi khoa vo
We have a plan to update the theme soon! We’ll let you know when the theme has been updated
Best Regards, LA Team
Hi,
I'm trying to import the demo content but i dont find the .xml file.Best regards
Hi there, To import demo data: 1) Please make sure you have installed & activated all required plugins https://docs.la-studioweb.com/yena/#plugin-installation
2) And then you can use Import demo data tools https://docs.la-studioweb.com/yena/#auto-setting-up
Hope this help you.
Also, if you can’t do that, please open a new ticket on https://support.la-studioweb.com. Our support team will help you.
Best Regards, LA Team.
Elementor v3.19.0 is available with major updates. Is Yena theme fully compatible? Let me know before I do the update. Thanks.
Hi @khoavo,
The theme is fully compatible with latest version of everything ( WP, WC, Elementor )
Hope this help you.
Best Regards, LA Team.
All good for now. Thanks
you’re welcome!
Hello Team, We are experiencing an error for cart count specifically on Home/Landing page. it works fine on all other pages but not on home page. We have checked all the settings and/or configuration but everything looks fine but error remains same. Could you please advise its resolution.
Site URL: https://khadija.pk/
Here is the recorded video: https://drive.google.com/file/d/1DpdLmA8zYV8CmFVVnpjcU9cOSjAWrz_A/view?usp=sharing
Thanks
Hi there,
Thank you for purchasing our theme. Please open ticket at https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hello,
it seems I can’t open support ticket anymore. Could you please guide us here.
As per our site dev team it seems a bug which needs to be fixed in theme.
We would appreciate if you please guide us here.
Thanks
Hi there,
I checked your site and I found it still works fine without any problem https://somup.com/cZVb6MkpVH
Also your license has been expired – please renew the support to get our support in the next time.
Thanks & Regards, LA Team.
Hello,
Thank you for your prompt response.
Plz note that Cart count issue only appears on home page only. Here are the reproductions steps that needs to be followed.
1. On Home/Landing page add any product to cart. (cart count is 1) 2. Add any other product to cart using any page. (cart count is 2 now) 3. Now go to Cart page. Both products will be listed here and cart count is still 2 (which is correct) 4. Now click on home page using menu nav bar or by clicking to logo. Now cart count is zero, which is wrong. Count should be 2 as 2 products are already in cart. If user click on cart(which showing 2 products currently) from home page then still two products are listed in cart page.
Thanks
Hi there,
This is browser cache issue, if you want to solve this – you need to renew the support and then open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
How do I enabled the WPML feature on the Yena theme if my current setup doesn’t have the WPML enabled? Is it from theme options? Do I need to install any additional WPML plugins? and does the WPML works with any other country languages other than US?
Hi @khoavo,
WPML is a multiple language plugin ( https://wpml.org/ ) and Yena is compatible with this plugin, you just setup the WPML and use.
Best Regards, LA Team.
Is there a Free WPML similar plugin you can recommend that is fully compatible with Yena? I just tried Polylang and it didn’t work out so well, it changed the layout of my site.
Hi there,
As far I know, WPML doesn’t have a free version. And for Polylang problem – please open a new ticket on https://support.la-studioweb.com and give me more information. I will check it for you.
Best Regards, LA Team.
PRIVATE TICKET #3524531 – Thanks
Yes, I’ve got your ticket.
I just replied with a new question on the same ticket. Thanks.
PRIVATE TICKET #3524531 – Let me know on this please, I had replied with a new question on a new issue 4 days ago. Thanks!
Hi there,
Please check my answer on ticket page.
Thank you.
Yup, got it. Thanks for the fix. Excellent customer support, much appreciate it.
WooCommerce v8.5.1 broke my Yena site. I rolled it back to v8.40 and is running fine again. Can you check to make sure Yena theme and LA-Studio Core, etc are fully compatible with the new WooComerce version please? Thanks.
Screenshot: https://prnt.sc/TTVADPZ2RdDG
Hi khoavo,
Your support license is expired, please renew support license for get fully support services from us
Thank you
I know it has expired recently, but I’m asking you to first check to make sure Yena theme is fully compatible with the new WooCommerce updated version because it broke my site after the plugin update. I revert back to the previous WooCommerce version and it worked fine again.
Hi Khoa,
The theme is compatible with latest version of everything ( WordPress, WooCommerce, Elementor ) as well as support PHP 8.3
Hope this help you.
Best Regards, LA Team.
No good, I attempted to update to WooCommerce v8.5.1 a second time and once again it broke my site. NEW TICKET: #3563183
I just renewed my support license, please log in and fix this issue for me. Thanks.
New Ticket #3359991 – Thank you.
Hi khoavo
Now, we in holiday. We’ll check your ticket and reply to you by 4 May.
Best Regards, LA Theme
What holiday? It’s May 1, there is no holiday. You mean on vacation?
Hi khoavo,
We’ll back to work by 4 May. We’ll check your ticket and reply to you soon!
Best Regards, LA Team
It’s now May 5, no response yet.
Elementor v3.12.0 has substantial updates. Okay to update Elementor with the latest Yena theme without issues? Let me know before I proceed. Thanks.
Hi there,
With latest version of Yena, you can use Elementor v3.12.
Hope this clear.
Best Regards, LA Team.
Hi there, I just submitted a new Ticket #3350803. Thanks.
Hi Khoa,
I answered your question on the ticket page, please check it out.
Thank you.
Yup, got it, all good for now. Thanks for the quick response!
You’re Welcome
Hi, new Ticket #3242543
Thanks!
Hi there,
We’ll check your ticket and reply to you very soon. Sorry for delay.
Best Regards, LA Team
Soon please. Thanks.
Hi there,
Sorry for the delay. We’ll check your ticket and reply to you in today.
Thank you so much!
Didn’t receive a reply yesterday. Thanks.
Hi there,
Please check my answer on ticket page.
Thank you.
Yup, just reviewed it and your customer support is excellent as always. All good for now. Thanks for your help.
You’re Welcome
Sorry, I just replied to the same ticket with a new issue. Please review when you get a chance. Thanks.
Yes for Sure! Our Support Team will check and reply to you very soon
Thank you, hopefully soon 
Hi there,
Please check your ticket. We just replied to you
Thank you so much!
Yes, I just reviewed it, Amazing customer support thus far. I did reply with some follow up questions. Thanks!
Yes for sure! We’ll check and reply to you very soon!
Hey, sorry, just sent you a new set of follow up questions on the same ticket. Please review and respond when you get a chance. Thanks.
Thank you, We’ll check it and reply to you soon!
Thanks, hopefully soon.
You’re Welcome
Hey, think you can get someone to review and respond to my ticket today? I’m trying to have some issues resolve so I can finish my project. Thanks.
Hi Khoa,
Let me check it for you.
Thank you.
Thank you, I would appreciate that.
You’re Welcome
Hey buddy, I sent some new follow up questions and couple lingering issues left the needs to be fixed. Please review and get back to me. Thanks.
Hi khoa vo,
We’ll check your ticket ad reply to you soon!
Thank you so much!
It’s been 5 days since my last ticket follow up questions. Thanks.
Hi khoa vo,
Sorry for late response. Our Support Team will check it and reply to you soon!
Best Regards, LA Team
Just checking to make sure Yena is fully compatible with the new Elementor v3.11.0 before I do the update. Let me know. Thanks.
PRIVATE TICKET #3215569
Urgent, please review and assist. Much appreciate it.
Hi there,
Thank you for purchasing the theme. Now we are on Tet Holiday, support will be delayed more than 2 days, sorry for the inconvenience, we will check and reply to you very soon Best Regards, LA Team
Still waiting for a reply on the ticket. Thanks.
Hi khoavo.
We’ll check your ticket and reply to you very soon
Best Regards, LA Team
Awaiting your response to my ticket reply. Thanks.
Hey, if I purchase an additional license of Yena from Envato Elements (via subscription), am I able to receive continuing Support on this theme if needed?
Hi khoavo
Envato Elements do not provide support services. We recommend you should buy the theme on ThemeForest for get fully support services from us
Thank you, Best Regards, LA Team
But when I buy a Yena license from Envato Elements, it does cover the additional domain that I’ll be using it for, but just no support included, correct? And course I’ll extend the support license on Themeforest to continue using your support portal.
Hi khoavo
We have decided to hide the entire theme on Envato Elements since this month, so we recommend purchasing the theme on ThemeForest
Best Regards LA Team
You might want to double check with them because I saw Yena theme on Envato Elements last night.
Hi khoavo,
It’s no longer on it now
Thank you
New Ticket #3181064
Thanks!
Hi Khoa,
Please check my answer on ticket page.
Thanks & Regards, LA Team.
Thank you, much appreciate it.
Hi, the Yena theme is not part of the Cyber Week Sale on Envato?
Hi khoavo
Yes, Yena theme is not part of the Cyber Week Sale on Envato. You can choose another theme. We recommend you buy :
https://themeforest.net/item/zumma-multipurpose-woocommerce-theme/39075599Have 29+ demos and modern design
Best Regards, LA Team
Hi, can you respond to my new follow up question on Ticket ##3161075 when you get a chance? Thanks.
Hi Khoa,
Please check my response on the ticket page.
Best Regards, LA Team.
Thanks mate!
Hi, Ticket #3156633. Please review and respond. Thanks.
Dear Khoavo,
Sorry for late response, we’ll check your ticket and reply to you very soon
Best Regards, LA Team
Got it. Thanks for the quick response.
You’re Welcome !
New Ticket ##3161075 created today. Please review. Thanks.
Hi khoavo
We’ll check your ticket and reply to you in Monday next week. Thank you so much!
Best Regards, LA Team
Still waiting, hopefully soon?
Hi Khoa,
I did it for you, please check the video on ticket page.
Best Regards, LA Team.
Thank you for the consistent excellent customer support. I’ve replied with some follow up questions.
