952 comments found.
Hello, I find the theme amazing but it’s missing a minimal documentation about the suggested plugins, in particular Mycred and ARMembers. It is not clear in which way the theme integrates those plugins and there’s nothing in the documentation as already mentioned.
Hi Ramius77,
Thank you for contacting us!
You can see the manual here:
1/ Armember: https://vm-demo.beeteam368.net/documentation/#membership (if you have already imported sample data then just double check: B/ Sell Content ( & Sell Media ) -> Step 3 )
2/ myCred: https://vm-demo.beeteam368.net/documentation/#mycred
Best Regards!
Thank you, very kind!
Hello, I posted another support ticket few days ago but still no answer.
Hello,
I just checked with my colleague, All your tickets have been answered and sent to your email:
....@naviganti.orgCheck it out and let us know!
Thanks!
Sorry but I did not receive anything. It was about mycred ranking and avatar and channel not showing mycred ranks, points etc etc. Could you send me the reply again? Thank you
Hi,
Have you tried checking in your spam folder or checking if your email service is still available?
We just tried sending it again to you.
Thanks!
Just checked, the last one I received is of Dec 16 and it’s about ARMember and MyCred documentation. It is not the reply to the last support questions.
Hello,
If you did not receive that last email. You can respond to the email you received and continue working with our technical support.
Thanks!
Can i setup to disable % function circled in the picture? Thank you
https://imgur.com/LDmNXJc https://imgur.com/ozeHpZ1Hello,
VidMov doesn’t have that option.
It just has the option to turn off the whole rating feature.
If you need more assistance with this, please create a ticket to meet our technical support.
Thanks!
Hello, please find it in Theme My Login plugin!
Thanks!
Dear , i want change word ,not url, Lost your password? change to Forgot Password? thanks !
Yes, you need to use the LocoTranslate plugin to create new translations for the Theme My Login plugin
If you want to support or check, please create a ticket through the support tab.
Thanks!
Hello Support, Can i disable 01 02 03 04 05 06 etc word https://imgur.com/uNlOwIJ please visit , thanks you
Hello,
Please create a ticket through the support tab.
We do not provide technical support in the comment area.
Thanks!
Hello Support , https://imgur.com/OGAxvBz this icon mean ? is not top views , but want to this icon feature thanks!
There is a glitch when you update your profile the Update Your Avatar & Channel Banner just resets/deletes?
Also how can we remove “SEE PHOTO” because it is a tube site and not all vids are for sale?
Hello,
1/ There is a glitch when you update your profile the Update Your Avatar & Channel Banner just resets/deletes?
Sorry, can you tell us more about this?
2/ Number of sales:
That’s the Pay Per View feature supported through myCred. If you need to hide it or show it only when greater than 0 then create a ticket through the support tab. Our technical support will help you.
Or simply disable this feature, you can go to: WordPress Dashboard -> Theme Settings -> Functional Settings (tab) -> Scroll to: myCred Sell Content (PRO) & Turn OFF
Thanks!
sent you an email
Good afternoon.
I have a presale question. Are you planning to add a “Shorts” feature to create Short Video Categories like TikTok? Sincerely.
Hi Dowlink,
Thank you for contacting us!
We have that plan. But it will be in the development roadmap of 2023.
I still don’t have an official time for this job.
Best Regards! Nicole!
Why is it that all the theme I have purchased from themeforest have options to deactivate purchased code but this theme doesn’t have it yet?
Hello,
Simply because we haven’t developed this feature yet.
Thanks!
Okay
No Problem,
It will be added soon when other important features are complete.
Thanks!
Prepurchase Question
1: Will it fetch video thumbnail from google drive iframe or any other iframe in that matter ?
Hello Muskariim,
It doesn’t have that feature!
Thanks!
Hello, I am planning to buy the theme. I am able to fetch movies and series info. Where/how can I fetch the episodes?
Hi Aesfinance,
Thank you for contacting us!
Are you referring to the TMDB import feature?
Best Regards!
That’s right, we currently use a diffrent theme (a bit outdated) for a few projects and looking to switch to something modern and your theme looks absolutely fantastic.
In the current themes/scripts we are able to fetch all the corresponding episodes from the TMDB and create drafts/posts. This way we can ensure data integrity, eliminate episode duplication, human error and save a vast amount of manual work.
Sample TMDB import of one of the themes: https://www.youtube.com/watch?v=xLNtlp-Z4CIIs this something you are/will be offering? If not, is there a way to achieve it with a custom job perhaps? The functionality and flexibility of your theme outmatches any other theme we’ve come across so far.
Hi,
Currently, VidMov only supports fetching information of TV-Shows and Movies on each post like this example: https://www.youtube.com/watch?v=sDxtrRhiUzg
Thanks!
Hi,
That’s really fantastic! We’ve seen the video already and it’s absolutely brilliant! Our concern is that if we remove the ability to prepopulate/fetch episodes some of our content creators might walk away. It wouldn’t be a huge issue if that’s something on your roadmap at some point. Could you confirm please? Alternatively we’ll look into developing a custom TMDB plugin that will work with your theme.
Many thanks!
Hi,
About the development roadmap or technical support. You should create a ticket through the support tab. I’m only in charge of some specific and non-technical work, so I can’t give you a detailed answer.
Regards, Nicole!
Hi Nicole,
Will do!
Many thanks and have a lovely rest of the day!
Thank you so much!
Hey is it possible to add chromecast and airplay for videos?
Hello,
Unfortunately, VidMov does not support this feature yet.
Thanks!
any plan of adding it anytime soon?
Hi,
I can only help you push this feature into the product’s research roadmap.
Currently, there is no specific timeline for this feature.
Regards, Nicole!
Hi, I have recently changed the name of my site from www.videoswar.com to www.clipswar.com. So I would like you to revoke my VidMov Verify Purchase Code from Videoswar so I can put it on my new domain.
Best regards.
Hello,
Please create tickets through support tab, we do not support this work here.
Thanks!
Hello! My name is Zafar, I am your former client. Who bought the VideoRev template from you. And I liked your new website template. I have a few questions. 1. If I buy this template then my videos previously published automatically on the post (I think it is possible is not) my site zifostudio.com? 2. If I buy one site, is the license for life or do I have to pay annually for the license and updates? Because in VideoRev it was for life. I’m looking forward to it. Thanks
Hello,
Thanks for coming back to us.
1/ You’re right, it’s not possible. These are two completely different themes built by our two different teams.
2/ You will receive new updates without annual renewal.
Regards!
I am sure next updates in this theme would include animation slider in the post sliders, I need to automatically slide some of the front page post
Hello,
We need to make the updates sequential.
Because important and complex features will take a long time to process
Thanks for your understanding!
Okay sir, I know it will be included in future updates, because assuming if one of the post sliders have an animation sliding or automatic sliders, that would be great because this theme is one of the best themes I have ever come across on the internet, anyway thanks for making such a beautiful template. ❤️❤️
Sure, It’s not difficult at all.
Just time. As you can see, it has gone through dozens of updates. We need time to add important features to it.
Thanks!
Okay sir
I really appreciate the support team, but is a little bit taking much time to respond. Still waiting for a response to fix things up, thanks for ur kind assistance.
how can I contact you
Hi,
We are a team of developers with many different projects. Not just WordPress.
What do you need to look for?
Thanks!
i cant find the live comment.. i want to get it activated
Hello,
Please create a ticket through the support tab!
Thanks!
Hi,
1/ If you don’t know how to update the theme, please refer here: https://vm-demo.beeteam368.net/documentation/#update
2/ Once you have updated to the latest version of VidMov theme and two plug-ins, BeeTeam368 Extensions and BeeTeam368 Extensions Pro, you can see that option here:
WordPress Dashboard -> Theme Settings -> Video Settings -> Player Settings Tab -> scroll to: Live Comments & Turn ON.
Please note that in the comments area we can only answer simple questions regarding VidMov’s available options. For other issues, you need to create a ticket through the support tab so that our technicians can review it.
Thanks!
after using fastcomet.com server when i upload 40min 30mins video this is the result i get <!doctype html> <html lang=”en-US”> <head> <meta charset=”UTF-8”> < what is solution because they said i should talk to you guys
I want this problem fix. Fluentvid.com is the site
I want this problem solved
I spoke to the server fastcomet.com they say the problem is in your ends as a builder i want this problem fixed
Hello,
If you want to check it out please create a ticket through the support tab: https://themeforest.net/item/vidmov-video-wordpress-theme/35542187/support
Please provide your website information and admin account so that our technical support can review the PHP parameters from your hosting.
Note: the size of the video is not the length of the video.
Thanks!
Good morning i want to fix a problem with the demo why is that the demo work on elementor properly. and is not working on the live server its like hanged
please i want this problem resolve
i still get that error after using the self server from fastcomet you guys referred me too. cant upload bigger file.
Hello,
1/ Elementor is a page builder, you need to install it and not disable it if you want your homepages to display properly. You need minimal skills to understand some of the major and essential plugins if you want to manage your Wordpress website.
2/ Please do not spam miscellaneous in the comment area.
You can’t just copy dozens of pages of worthless HTML code and paste it here.
This is also not the place for technical support. You need to create a ticket through the support tab if you want to be checked.
Thanks!
Demo doesn’t work?
Hi Rosvaldas,
Thank you for contacting us!
We just checked and found that the demo is still working fine.
Can you tell us more about this?
Best Regards!
Give me the link please.
Sorry, we don’t understand your problem.
You can visit here to see the demo: https://vm-demo.beeteam368.net/
Thanks!
Here’s what I see – https://prnt.sc/CIgRHzfEXtEA
Hi,
Can you tell us where you are accessing from? This is quite strange.
Thanks!
Lithuania
Hi,
I’m not sure about this. Can you create a ticket through the support tab for our technician to check? https://themeforest.net/item/vidmov-video-wordpress-theme/35542187/support
Because we have not received any reports of problem like yours.
Thanks!
Video does not play on mobile. There is no sound on mobile…
Hello Yvettej3,
Thank you for contacting us!
Usually this problem usually occurs when you use the cache and setup incorrectly.
When you visit on any device that is not logged in, cache is applied and causes conflicts with javascript scripts.
Create a ticket through the support tab, provide an admin account and link to your website to check: https://themeforest.net/item/vidmov-video-wordpress-theme/35542187/support
Our technical support will help you.
Regards!
Please activate with your purchase code to get premium features of the theme.
This domain name is already in use (” www.6where.com “).
Hello,
If you want to remove the old verification and re-verify on another domain. Please create a ticket through the support tab: https://themeforest.net/item/vidmov-video-wordpress-theme/35542187/support
Thanks!
thanks
How to stop thumbnail generator avatar, every time user update new Avatar?
Hi Phamhongquang,
Thank you for contacting us!
The avatar will automatically generate some new dimensions to fit each specific location, with different sizes: https://ibb.co/W5RNY7d
When the user deletes or changes the avatar, the old images will be completely deleted. You don’t need to worry too much about it.
Best Regards!
Hi @beeteam368,
It is not recommended to automatically generate, because it will overload hosting, so I need to turn it off, and you should customize the size of Avatar with CSS (max-width: 100% or Auto) is more reasonable.
Hi,
If it is an image with a large size, the ratio is not 1:1, it will affect the page load.
An image when cropped to such a small size is only a few kb in size.
Just a few tens of mb, thousands of members can store their avatar with the lightest and most suitable size.
I don’t think it’s something that needs saving. Obviously its benefits are much greater.
Thanks!
Hi,
I discovered the error, when attaching the mp3 music link, Player still runs the time but no sound is heard. (http://shorturl.at/aiOSV)
Hello,
Usually these problems will be related to CORS.
Or your data source doesn’t allow the audio file to be played on other websites.
A/ If you have that problem with bunnyStorage, please go to WordPress Dashboard -> Theme Settings -> Audio Settings -> Player Settings Tab -> CORS & Choose: Anonymous
B/ If it’s an audio file on your server, please leave CORS as default.
C/ If you want to investigate please create a ticket through the support tab: https://themeforest.net/item/vidmov-video-wordpress-theme/35542187/support
And provide the necessary information related to your audio post.
Thanks!
