Dear friend,

To support you best for this problem, could you please:

- Submit a ticket via our support system here: https://halosoft.ticksy.com/ and choose category: https://prnt.sc/YZweVrGTIkdg so our team can verify it for you.

- Follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members

We are looking forward to receiving your ticket soon.

Thanks a lot!

Dear Friend,

License code only applies when you submit a ticket via our support system: https://halosoft.ticksy.com/ to get our assistance in case you have any request regarding our theme and need help.

This is very important to determine our customers purchased theme or not and we will support for customers who can provide us theme purchase information

In addition, if you have any question, you can open a ticket and verify your information here: https://prnt.sc/YLbSH2Pqqd17

Hi friend,

Do you mean color variant as shown below image?

https://prnt.sc/JvcnMbtjQGp8

If yes, you go to Theme setting -> Product card -> Product swatch -> enable Product swatch?

https://prnt.sc/uVH0Gd73cPcD

If you have any questions about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/? we are willing to support you.

Thank you so much.

Have a nice day!

Dear Friend,

We have received your request via our email.

Our team will verify this request and will reply to your email soon.

Thanks a lot!

Dear friend,

Thank you for purchasing the Ella theme

To apply the Super Market homepage for your store. You can follow our below detailed steps includes:

- Download theme package

- Unzip it

- Open folder: Ella-Shopify-6.4.0

- Upload this theme source to your store: Ella-6.4.0-theme-source.zip

- Follow this instruction to apply Super Market layout for your store: https://halosoft.gitbook.io/ella-documentation/installation/install-theme

https://prnt.sc/rcToJKJVOsP1

Note: all images of homepages are not included in package, they will show as placeholder images and you will replace by your images. If you want to have the same our demo images, we can provide you this service to help you set up store

For further requests, you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

Dear friend,

You can edit the header style here:

https://prnt.sc/NPH5gOpYeVTo, https://prnt.sc/NpOX6HTlatyk

Hope this helps you!

In other words, if you have any further requests. you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

Thanks a lot!

Dear friend,

For the first purchase, 06 months support time is included in: https://prnt.sc/e5EvfsgDpUYb.

After 06 months, if you have request for any private changes, you have to extend the support time to get our assistance.

Here is the link for your reference: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Dear friend,

We apologize for making you misunderstood. This is only a typing mistake.

​We will explain this here:

- When you purchase our theme successfully, you will have 6 months free support.

- In case, if you have any requests or problems regarding the theme which you are not able to handle, you can contact us through our support tools. We will be happy when we can help you.

Note: it does not limit your questions when contacting us for support.

Dear friend,

To add language icons in theme customization, you can follow step by step from our instruction here for your reference:

1. You can use any links here so you can get codes with these languages:

- https://www.svgviewer.dev/

- https://www.svgrepo.com/collections/all/

- https://www.flaticon.com/icons

2. Follow our guidance below to add codes:

Step 1: Search flag which you wanna show -> click download icons: https://prnt.sc/yO0wFbhf_BBB

Step 2: Copy codes here: https://prnt.sc/lIYWBIYwepPr

Step 3: Paste codes which you just copied here:

https://prnt.sc/HaSbw-bUo_xe, https://prnt.sc/zzdjJMh2pAvW

In other words, if you have any further requests, you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

Thanks a lot!

Dear friend,

Thank you for your concerning to the Ella theme

Our template supported Japanese Language, when you purchase our theme successfully, you only need to set up language then using a third party (App) to translate it according to our instruction. This is simple. You don’t worry about this!

Dear friend,

Could you please let us know you are wanting to edit or add form fields at Contact Us form OR Registration form?

To support you best for this request, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

If your support time has expired, you can refer to this link here to extend the support time for your reference: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Thanks a lot!

I would like to add a field in contact page.

Thank you for your prompt reply

We will send an email to you today. Please wait for us

Dear Friend,

Our theme is built with Shopify Standard. It works fine with almost all Shopify apps.

With the Apps you asked in above question, when creating the Apps, their Developer will try to make it compatible with every theme on Shopify and if you have any trouble while integrating the Apps to the theme, please contact to the App Developer so they can help you and we think that they will understand their product better than anyone.

Thank you so much!

Dear Friend,

You can change the product page template here: https://prnt.sc/vY1sxTWYcWk7 and when you have already set it up, you can view your site outside to check it deeply.

Could you please help us double check it?

In case, if you are having this error, you can open a ticket via our support system here: https://halosoft.ticksy.com/ so our team can help you check it.

Thanks a lot

Dear friend,

It seems that you are confused here.

We are HaloThemes, your information is showing up from the Kalles theme

To support you best for this question, could you kindly help us contact the Kalles theme to receive their support for this request?

Thank you so much

Dear Friend,

Thank you for your concerning to the Ella theme

- With Envato ,you will see within over 1500 Shopify themes now, they have a difference in design style because their trend will follow multiple functionalities (drop shipping), focus on heavy design for drop shipping business, multiple layouts

- With Ella theme, we provide many useful and premium built-in theme features which is compatible with Shopify 2.0 such as Ajax Infinite Scroll module, Quick Add To Cart, Quick Edit Cart, Before You Leave popup, Different Mega Menu layouts, Dynamic Product Filter & Filter by Tags, Bundle, RLT, etc,.. which you can see that they are mostly from apps if you want to have them when using other themes.

- Also, theme comes with multiple layouts (24 layouts), bold design, modern, diverse styles for customers to choose and we will be added more designs in the future and these updated is also based on Shopify innovation.

That’s why Ella has become the best-selling theme on Envato for Shopify category when it has met Envato’s design trends when it brings to merchants what they needs for both design + functions.

- To learn more about the Ella theme. You can discover this theme’s little. Go for Ella theme here:

https://themeforest.net/item/ella-responsive-shopify-template/9691007 https://halosoft.gitbook.io/ella-documentation/

Hope you can choose a right theme for your store!

Hi friend,

Could you kindly give us an image or video so that we can check it easily?

BTW, Could you please submit a ticket via https://halosoft.ticksy.com/?

Our team will be happy to verify your issue.

Thank you so much.

Hello friend,

We don’t have setting for this part, so we will help you check and change in code.

Could you please submit a ticket via https://halosoft.ticksy.com/?

Our team will be happy to verify your issue.

Thank you so much.

Hello friend,

Season’s Greetings.

Could you please submit a ticket via https://halosoft.ticksy.com/?

Our team will be happy to verify your issue.

Thank you so much.

Have a nice day

Hi friend,

The recommendation size will be 420 × 51 px.

Also, we just send you some reference image for the trust image, please check your ticket number

Also, does this have seperate size chart for different products/category. Say, I have shoes & shirts with different chart, can I show size chart for these categories seperately?

Thank you for your questions

1/ What Shopify review app is fully integrated or good compatibility with this theme?

>Our theme is built with Shopify Standard. It works fine with almost all Shopify apps.

With the Apps you asked in above question, when creating the Apps, their Developer will try to make it compatible with every theme on Shopify and if you have any trouble while integrating the Apps to the theme, please contact to the App Developer so they can help you and we think that they will understand their product better than anyone.

2/ Also, does this have seperate size chart for different products/category. Say, I have shoes & shirts with different chart, can I show size chart for these categories seperately?

> The Ella theme has separate size chart for different products/category. Therefore, you can set up your products with different chart. You don’t worry about this!

In addition, if you have any further questions, you can help us to open a ticket via our support system here: https://halosoft.ticksy.com/. We are always willing to support you.

Hi friend,

Could you kindly give us a video or image about the function on Caros theme so that we will check it easily? It is helpful for us to support you best.

BTW, please submit a ticket at this link: https://halosoft.ticksy.com/ We are willing to support you.

Thank you so much.

Dear friend,

Apologize for the late response to you since your ticket came on the weekend. We are not able to reply to your message immediately. Hope you can understand us.

Our team just replied to your ticket. Please you check it out

Many thanks