100 comments found.
I can’t set up time slots and booking categories from this theme. Does anyone know where and how to set up time slots and edit other factors? Thanks
Hi there,
Thank you for reaching out.
To set the available business hours for time slots:
Navigate to Dashboard > WeDesignTech Settings > Time Schedule Settings. Here, you can schedule the time based on your preferences.
Refer to this: https://prnt.sc/TX-wIYMIbA41
To set the available time slots for staff, navigate to Staff, edit the staff member, and set the schedule for their time availability.
Refer to this: https://prnt.sc/HICLj6_xqni2
To set the service time and price, navigate to Services, edit the service, and customize the staff settings (modern field). Here you can set the costs and time.
Refer to this: https://prnt.sc/XveBWV9df4wr
If you need any further assistance, feel free to reach out!
Thank you!
On mobile devices I am not getting the “hamburger” menu item showing, how do I go about doing that? As well, i have sub-menu nav items, but they are showing horizontal instead of vertical. Any ideas why? Thanks in advance
Hi Marinimostafa,
Please email us your WordPress and FTP access logins via support@wedesignthemes.com so that we can review them and let you know the solution.
Thanks!
hello, amazing theme dose it support RTL
Hi.,
Thank you for Contacting us.
Yes., Our theme fully supports RTL Languages . And also our theme is loaded with WPML compatibility. You can create your site in multiple languages. .po and .mo files are included in the download pack.
Thank you, we look forward to helping you!
Please help about for my log in to the item support.I connect with user name and password and when i insert purchace code the folow message was appeared “Purchase code is already registered by another user.” What is the wrong?
Also i have problem with display site on mobile phone.Some blocks of all pages do not display correct!
Hi nikmoy.,
Kindly provide us with the purchase code, email ID, and username you used to purchase our theme directly at support@wedesignthemes.com. This will allow us to verify your information and share the forum login details with you.
To get the purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thank you!
Hi, I can not instrall dimo site. Can you please help me to do that?
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
You have already installed the theme and imported the dummy data.
Note: Images used in the demo are not included for download. These images are copyrighted. If you plan to use the photos, we can provide the links to purchase the licenses.
Unyson Importer is no longer available. How do we import content after purchase?
Hi.,
We include a demo import plugin within the theme.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hi. I didn’t know this theme has to use WP Bakery. I don’t even what this is, how to use it. It is not possible simply to use Elementor?? I also I didn’t like the flower rotation when you open the site in a cell phone. I need to remove that. It is very annoying.
Hi.,
1) Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
WpBakery Page builder : https://wpbakery.com/video-academy/wpbakery-page-builder-tutorial-for-beginners/
2) Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
We would be happy to help out here support@wedesignthemes.com.
Thank you, we look forward to helping you!
Hello.
I am on V2.7 and I am getting notified there is an update to V3.1.
However, when I install the new version it still list the current version as V2.7
Envato Market is telling me there is a new version but when I run the update there, I get notified I am already on the latest version.
This also happens with the plugin updates for the theme.
Can you please advise.
Thank you
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we
will send you the latest updated plugin files.
Hello, add service not working ? edit service just ok , But today I want to add a new service , That new one is not same template ? How can I fix this issue?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hello. The social snapchat is missing please.
HI.,
We have checked your site the social icon Snapchat is working fine from our end.
Please have a look:
https://prnt.sc/EvS2InCC8pTN https://prnt.sc/gepMZiW-fGV9If the problem persists, please get more details about your problem, and help us to better understand it by returning any other reference to our support team so that we can check and let you know.
Thank you!
Hello just the logo is the skype logo and not snapchat I took the time to find a solution.
Hi Reflexologie31.,
Your query has been resolved kindly have a look.
Refer: https://prnt.sc/h58iYAsM54xH
Thanks!!
Hello thank you very much. The snapchat is missing at the bottom too. https://ibb.co/7R25YFJ
Hi Reflexologie31.,
We have made changes to the social icons as per your requirement kindly have a look.
Please refer: https://prnt.sc/s--8vpfnJU1W
Thanks!!
Hello, thank you for your reply and for your reactivity.
HI.,
Hope you are happy with our support. Don’t forget to place your worthy ratings. We are awaiting 5-star ratings from your side. if you have a moment kindly rate us. Have a look at the video for the rating process (Refer: https://recordit.co/YqdTBuEJRm ). Hoping for a 5-star rating from your end.
If you face any difficulties, kindly contact us.
Thank you!
Regards., DesignThemes Support.
Hello, instagram and snapchat are missing: https://ibb.co/bXqbbJq thank you in advance.
Hi.,
Sorry for the inconvenience.
We get the ” This site can’t be reached ” error so kindly check your site and let us know, so that we can log in to your admin dashboard and check the issue.
Please have a look: https://prnt.sc/xwWa8MofvU6w
Thank you!
Hello, I am with my client’s site and there are no explanations for properly configuring “services”. Thank you for helping me. Hello, the € sign is missing. I sent a message via the form.
https://ibb.co/xqLsdzM & https://ibb.co/MgX4xbwHi.,
Thank you for contacting us.
Please Get into Admin panel > Appearance > Meni Option > Booking Options > Payment Settings > Currency > Change the € sign
Please refer : http://recordit.co/aphLdnG23J
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you to get rid of it ASAP !!
Hello thank you for your answer it does not appear on the right as I wish.
https://ibb.co/LY4dXM9 https://ibb.co/87FDTxKAnd I want to change the language of some words like “Duration …” et I can’t find the social network Sanpchat
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hello, I sent the information via the forum. Thank you.
HI.,
We have checked your site the social icon Snapchat is working fine from our end.
Please have a look:
https://prnt.sc/EvS2InCC8pTN https://prnt.sc/gepMZiW-fGV9If the problem persists, please get more details about your problem, and help us to better understand it by returning any other reference to our support team so that we can check and let you know.
Thank you!
Hello, I’m talking about this image : https://prnt.sc/jRAfSQYpxOlu Thank you
Hi.,
Please refer : http://recordit.co/eiLLDptOqS
Hello, we can clearly see that there is neither instagram nor snapchat.
I have another problem too: here is what happens when I modify a photo I don’t understand why: https://ibb.co/mDPFC6c thank you in advance.
Hi.,
We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
Hello, I am with my client’s site and there are no explanations for properly configuring “services”. Thank you for helping me.
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hello, the € sign is missing. I sent a message via the form.
Hi.,
Thank you for contacting us.
Please Get into Admin panel > Appearance > Meni Option > Booking Options > Payment Settings > Currency > Change the € sign
Please refer : http://recordit.co/aphLdnG23J
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you to get rid of it ASAP !!
Hello, I have a problem in the installation of the Demo Content via Unyson plugin. All the website is not centered, and build with images not clean… please help it is very urgent !
HI.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you to get rid of it as soon as possible !!
Note: Images used in the demo site are Copyrighted. Kindly let us know if you need the exact images so that we will provide you the images links to purchase its license. You can purchase the license of the required images and use them on your theme.
Thank you!
Ok thank you, i just send you all to you now. Please check, it is very urgent. Thanks for your help!
Hi.,
We have fixed the issue. Kindly, have a look.
If you face any other difficulties kindly contact us.
Thank you!
Thank you. But I send you another email with all the issue I found… Can you check it ? Thanks for your help !
Hi Hmichael26.,
We have resolved your query and replied back to your email.
Thanks!!
I still see issues with the carousel. Can you check it please ?
Hi Hmichael26.,
Your query has been resolved Kindly have a look.
Thanks!!
hello, when i changed the logo, the menu is disappear. Can you help please ?
Ok thank you. Why on the treatment section I only have 5 icons appearing while in the page builder I have 20 ?
Hi.,
Sorry for the inconvenience.
We are processing your query once it’s get completed we will let you know.
Thank you!
Ok thank you. When do you think it will be repared ?
...
Finally i resolved it thank you
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Hello, I have downloaded the theme via envato elements. Can you show me links to the images I can license. Thank you – Mike
also I have found that I have imported the demo data twice. Made sure the .PHP recommendations are at least minimum. There is no error on importing, but when the site loads, most images are in low resolution ~2kb in size. Is there any way to fix this please?
Hi.,
Thanks for contacting us !!
Image Purchase Link: http://docs.wedesignthemes.com/image-link/acupuncture.txt
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Note: Generally we don’t provide support to Envato Elements users.
Hello,
where can I change the design of the Pricing Box 2? I would like a thicker outline and a white background.
And can I link the pricing box so that it is placed in the shopping cart directly via the button?
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
I have send it to you, thanx 
Hi.,
Sorry for the inconvenience,
We do not provide support for Envato element subscription users.
If you need support from us, then you need to buy the theme from ThemeForest, else you can refer our theme documentation to fix your query.
Hi….
Is it possible to change service duration in custom service options? For now It increases by 15 minutes.
Thanks.
Hi.,
Thanks for contacting us and interested in our theme !!
Yes, it’s possible to change service duration and you can change the service duration in the corresponding services lists.
hello just update my Support but when I want to login your https://themessupport.com/, reset lots of time password but still cannot get in, every time show me the password is wrong!!
Could u help me to check my web :” tianyi.ca?
when I update to 3.0 the http://tianyi.ca/wp-admin/ show me Fatal error
Fatal error: Uncaught mysqli_sql_exception: Unknown column ‘is_read’ in ‘field list’ in /homepages/12/d470890145/htdocs/tianyi/wp-includes/wp-db.php:2056 Stack trace: #0 /homepages/12/d470890145/htdocs/tianyi/wp-includes/wp-db.php(2056): mysqli_query(Object(mysqli), ‘UPDATE `wp_wc_a…’) #1 /homepages/12/d470890145/htdocs/tianyi/wp-includes/wp-db.php(1945): wpdb->_do_query(‘UPDATE `wp_wc_a…’) #2 /homepages/12/d470890145/htdocs/tianyi/wp-includes/wp-db.php(2360): wpdb->query(‘UPDATE `wp_wc_a…’) #3 /homepages/12/d470890145/htdocs/tianyi/wp-content/plugins/woocommerce/src/Admin/Notes/DataStore.php(171): wpdb->update(‘wp_wc_admin_not…’, Array, Array) #4 /homepages/12/d470890145/htdocs/tianyi/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(179): Automattic\WooCommerce\Admin\Notes\DataStore->update(Object(Automattic\WooCommerce\Admin\Notes\Note)) #5 /homepages/12/d470890145/htdocs/tianyi/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php(216): WC_Data_Store->update(Object(Automattic\WooCommerce\Admin\Notes\Note)) #6 /homepages/12/d470890145/htdocs/tianyi/wp-content/plugins/woocommerce/includes/admin/notes/class-wc-notes-run-db-update.php(174): WC_Data->save() #7 /homepages/12/d470890145/htdocs/tianyi/wp-content/plugins/woocommerce/includes/admin/notes/class-wc-notes-run-db-update.php(301): WC_Notes_Run_Db_Update::update_needed_notice(‘19’) #8 /homepages/12/d470890145/htdocs/tianyi/wp-includes/class-wp-hook.php(303): WC_Notes_Run_Db_Update::show_reminder(Object(WP_Screen)) #9 /homepages/12/d470890145/htdocs/tianyi/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array) #10 /homepages/12/d470890145/htdocs/tianyi/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #11 /homepages/12/d470890145/htdocs/tianyi/wp-admin/includes/class-wp-screen.php(421): do_action(‘current_screen’, Object(WP_Screen)) #12 /homepages/12/d470890145/htdocs/tianyi/wp-admin/includes/screen.php(243): WP_Screen->set_current_screen() #13 /homepages/12/d470890145/htdocs/tianyi/wp-admin/admin.php(212): set_current_screen() #14 {main} thrown in /homepages/12/d470890145/htdocs/tianyi/wp-includes/wp-db.php on line 2056
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
already sent an email Please help
Hello I see the changed already but some still not right , some background image disappear,that wihte text on the white background right now.also some Function missing? Site Identity ? cannot change logo, I have to change your logo image using FTP， Please help to check again,Thanks!
Hi sdkca.,
We have fixed your issue now you can view the site identity logo changing all the options. You haven’t updated our default theme required plugin. We have installed and activated it, now you can view the options in the admin panel.
Regarding your critical error, we reply back to your email. Kindly have a look.
Thanks!!
Looking forward to help you!!
Regards., DesignThemes Support.
I purchased your theme, however none of the required plugins will install. I get the same error code each time stating that there is an updated version required to run this theme. Please advise since nothing is working.
Hi.,
Thank you for contacting us.
Theme Installation: http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
Demo Import: http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of the issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
hello, I bought the Accu product, but I can’t build the site in the wordprees control panel, do you have any tutorial that teaches how to enable the drag and drop feature?
Hi.,
Thank you for contacting us.
Theme Documentation: http://docs.wedesignthemes.com/accu-healthcare-theme/
Theme installation: http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
Demo Import : http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, we have the following Problem. Our client has a Website with your Theme. After not updating for over 2 Years know, I updated the whole site and bought the Theme new, to have your support. We updated from v1.3 to v3.0 Know they used the “toggle” from your theme. After the updates you can’t see the element in the contend anymore. If you change it, it will be deleted. Is there anything that we can do? Thanks
Hi pfci.,
Please be more specific about your issue with some screenshots, it will be easy for us to get a clear understanding of your issue and resolve it as soon as possible.
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Regards., DesignThemes Support.
