4647 comments found.
Hi, when I have a product with two different prices, the price is not shown on the homepage, only show Price at compare and not show the price. I need the first price to appear. how to solve?
Hi friend,
To support you, could you please:
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
- Provide screenshots to describe the problem you are facing and create a staff account invitation to login to your site
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
Thank you so much.
Does anyone know how to fix the logo in the mobile header being blurry in the latest theme update? (Ella version 6.4.2) The logo looks fine on desktop but on mobile it’s blurry and automatically reverts to a smaller size, which didn’t happen previously.
Hi friend,
We have supported you for this request via ticket, if you have any requests about our theme, don’t hesitate to contact us via Ticksy.
Thank you so much.
Hey,
Quick question for you, support team.
Very nice theme, Love it.
The question is: Do you manage the speed optimization of the website? Of course, I can pay for this service. The thing is that my website is very very badly optimize for Google speed.
Please let me know. Thanks
Hi friend,
To support you, could you please:
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
- Create a staff account invitation to login to your site
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
Thank you so much.
Banner size placeholder text will not disappear after adding my own banner. How to fix that?
Dear friend,
To support you, could you please:
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
- Provide screenshots to describe the problem you are facing and create a staff account invitation to login to your site
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
I am using jewellery template, In my first section I am using brand slider, I changed that into grid. Now I am changing 2 collections in a row in mobile but theme is not allowing me to do that. It is showing me 3 collections in a row in mobile. How to change that thing in theme? Here is my website: https://ansjewellery.co.uk/ Kindly check section under image banner.
Dear friend,
To support you, could you please:
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
- Provide screenshots to describe the problem you are facing and create a staff account invitation to login to your site
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
If your support time has expired, you can extend your support time at this link here for your reference: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
We look forward to connecting with you.
Hi I just bought this theme and the setup is so confusing I bought another theme. I don’t know how to set this up. Is it ok to not have a child theme and not set up the extra json? Can I just upload the ella-6.4.2-theme-source and work from scratch or will it not have some features?
Hi friend,
Thank you for purchasing our theme. Could you kindly tell us about the issue you have so that we can support you? We just want to let you know that we never let our customer be alone in the process of setting up their store.
In Ella version 5.0, we separate into different child themes. Now in Ella version 6.0, some child themes will be removed from Ella OR included into the homepage/ skin layout. Ella offers multiple layouts and premium functions that you can use for your store.
Please submit a ticket at this link: https://halosoft.ticksy.com/ then choose category Ella, we are willing to support you.
Thank you so much.
Have a nice day!
I’ve had several issues with this theme, and the support isnt quite helpful most of the time. My current issue is with the product tabs. When I disable (or hide) the “Description” tab, none of my other tabs is visible on Desktop. I would like my “Reviews” tab to be the default tab that shows first on the product page. The only way I got it to show on mobile is by checking the “Open Tab For Mobile” in the Reviews settings. Thanks
Hi Friend,
Can you help us forward this comment to support@halothemes.com and create for us a staff account so we can support you asap on Monday?
Hi, the block of Product Recommendations do not function, not show anythings. What is the problem? I’ve right set all SIMILAR PRODUCT and RELATED PRODUCT too each product in SEARC and DISCOVERY APP. The block is alway empty. Appear and after 1 second disappear.
Hi Friend, let us check on our demo first. In the meantime, can you create a ticket at https://halosoft.ticksy.com/ and create for us a staff account so we can help you check on your site?
I am so disappointed with the support of this theme. I have write an email with almost 10 days ago about the speed of the theme but received no reply. The new theme is deadly slow even theme thumbnail is not loading in Shopify theme library. On mobile with single banner image theme is taken almost 24 second to load. Unable to open the ticket on https://halosoft.ticksy.com/. I have send an email to your support to check to know you people are able to solve the issue then i will upgrade the support. But received no reply very disappointed with your new theme and support. Will not recommend to anyone in the future.
Dear friend,
We are so sorry for your current experience
We don’t know the reason why your email came up in the spam box.
Our team is currently verifying your message and will reply to you immediately.
I am not able to make the last update, because the Large Catalogs settings_data.json code is in error when trying to save to Shopify.
Unable to update file
Invalid ‘customer_service_text’ setting. All top-level nodes must be “
” or “
- ”, Attribute “style=”font-size: 18px;” ” is not allowed in tag “”, and Attribute ‘style=”font-size: 14px;”’ contains styles that are not allowed for the ‘ ’ tag
Dear friend,
To support you, could you please:
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
- Provide screenshots to describe the problem you are facing and create a staff account invitation to login to your site
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/1QFomFAra36Y
Hope to hear from you soon.
Dear Friend,
In old Ella, this setting you can use HTML code: https://prnt.sc/Y2X8kj6yvwiR, however, in 6.4.2 we changed the type of this setting to rich-text and you cannot enter HTML code: https://prnt.sc/vyNQaU2XLOwP
Therefore, you have to go to settings_data.json file, find to “customer_service_text” then remove HTML codes as shown below image:
https://prnt.sc/0Jajr3kIGyVRFor further requests: you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Thanks a lot!
Thank you, I managed to update. =)
Thank you for figured it out.
I see the software was updated today. Awesome. Unfortunately I dont see anything about increasing speed of loading time in change log. From our ticket conversations, this was said to be addressed this time around. Please confirm.
Hi friend,
We just reply to you via ticket #3162408, please check it.
Thank you so much.
Thank you. I also updated you about error in 6.4.2 when upgrading. Seems others are having same issue.
Thank you so much.
Let us check and keep you updated ASAP.
Hi,
I have a pre-purchase question since this is the first time I am trying Shopify. When I buy the theme, what level of customization do I get? Can I change colors, fonts, spacing, add custom CSS (if required)?
Looking forward for your support.
Huzan
Hi friend,
Thank you for your attention to our theme.
1/ When I buy the theme, what level of customization do I get?
- When you buy the theme, you will have 6 months of support from our team, if you have any request or question need our help, we are always ready to support you.
- There will be requirements for setting, or change the code, but it doesn’t take too much time, we will help you do it for free.
- However, if it is your unique requirement, it takes a long time to rewrite the code, we will estimate for those custom work.
2/ Can I change colors, fonts, spacing, add custom CSS (if required)?
- Some have setting in theme setting, we will guide you to change, but some won’t have setting, we will help you change in code.
- You don’t need to worry too much about this, we will never leave our customers alone when building a website, we are always ready to support you whenever you need.
- If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/and choose category presale so that we can support you. https://prnt.sc/awY9AQ41_Nkx
Thank you so much.
Have a nice day!
Is there a recommended unlimited option/variant app that works well with this theme? Is this a function that the theme developer might integrate within the theme so we do not have to use an app for this?
Dear friend,
Your meant that you are wanting to increase these options: https://prnt.sc/keiZAF4R1A5e, is this correct?
If yes, Shopify only supported 3 options. Incase, if you want to add extra option, you can refer to custom option feature from our theme: https://new-ella-demo.myshopify.com/products/loremous-saliduar-a-cosmopolito-1?fts=0
Here is the guidance for your reference: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/how-to-set-up-product-property-by-metafields
Further requests: you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Metafields not seem to appear anywhere available even following the guide. And why need to add this c_f. on the metafileds? I have live shop with the metafilds created before and if i understand correct i need to build everything from the start?? If i would knew this i would not purchase the theme. It looks like it only good for the stores what are new build.
Hi friend,
We received your ticket via Ticksy about this request, so we will check and reply to you via Ticksy.
Thank you so much.
Quite slow support. I would request more support time because the respond time is quite long. Currently we have not been able to use the theme at all
We are sorry for your experience. Team will try to check and get back to you asap on Monday
It’s possible to show stock availability on the collections list?
Hi friend,
To support you best for this request, could you kindly help us to open a ticket via our support system here: https://halosoft.ticksy.com/
Thank you so much.
I already opened a ticket 3 days ago.
Hi friend,
Our team is verifying your requests on ticket and reply to you ASAP.
Thank you so much.
Hi, I just sent you an email with the subject “RE: lagging issues with the Ella Shopify theme”. Could you please look into the issues addressed in the email. This is rather urgent as it is affecting traffic to the website. Email was sent to support@halothemes.com. Thanks
Dear Friend,
We have already received your email
Our team will check and will reply to your email soon.
Hi, I have two question for you:
1) Your theme can hide out of stock sizes in the product page? 2) Your theme can hide out of stock products in the collections page?
Best regards.
Hello friend,
1/ Your theme can hide out of stock sizes in the product page?
==> Currently, we can only help you in case that product has only 1 option (ex: color or size)
2) Your theme can hide out-of-stock products in the collections page?
- For products with no variant you can hide on the collection page.
- For products with variants, and there are variants in stock and variants sout-of-stock, do you want to hide from the collection?
Please submit a ticket at this link: https://halosoft.ticksy.com/ we are willing to support you.
Thank you so much.
Hi, thanks for reply.
1) Is there an option in the theme or is a custom modification required?
2) Let me explain.
In a collection page, if I set the filter for size M, I would like to see only the products available for size M where the quantity is at least 1. If the quantity for size M is 0, the product should not display.
Is there this option in your theme?
Please, can you answer me?
Hi friend,
Sorry for keeping you late.
1/ If your product has just one option (size), and you want to hide out of stock size, we can help you in this case.
2/ Yes, we have the option for this.
Thanks a lot.
Hello, how can i delete the “subtotal” from the cart page?
Hi friend,
Are you mentioning that you want to remove this:https://prnt.sc/r2wnuYQ0K5wR ?
If yes, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Thank you so much.
Hey, i asked the support for help and they helped me ! Resolved my issue effectively ! Thanks
Dear friend,
We are very happy to receive your feedback.
Just wondering if you can let us a good review on Themeforest via this link: https://themeforest.net/item/ella-responsive-shopify-template/reviews/9691007.
We will be appreciate with that.
Thanks a lot
can i show individual product variants on collection pages as separate products?
your collection pages are dynamic so the 3rd party app wont work. do you offer a solution for this. thanks – maybe if your theme can offer this feature but could you recommend an 3rd party app which is compatible please.
regards
Dear Friend,
Thank you for your question
You meant that you are wanting to show color variants in the product page as single product in the collection page as shown in the our demo here: https://www.pursuefitness.co.uk/collections/leggings, is this correct?
If this is correct with your request, this is customization work and we can provide you this service to help you set up store.
To support you, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Thanks for this answer. That sounds very good to me. Your company is really cool ;-)
Do you recommend in general to use the upgrade of your theme? The variations in your demo they will all show up right? i cannot hide some if i have to many color variations for example.url: https://www.pursuefitness.co.uk/collections/leggings
If i want to use external app (Variator) to solve this variation thing, can you help me to implement it as it does not work out of the box.
Is there anything you can recommend for bundles which will work seamlessly with your theme? Regards
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
