Dear Friend,

In old Ella, this setting you can use HTML code: https://prnt.sc/Y2X8kj6yvwiR, however, in 6.4.2 we changed the type of this setting to rich-text and you cannot enter HTML code: https://prnt.sc/vyNQaU2XLOwP

Therefore, you have to go to settings_data.json file, find to “customer_service_text” then remove HTML codes as shown below image:

For further requests: you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance

Thanks a lot!

Thank you, I managed to update. =)

Thank you for figured it out.

Hi friend,

We just reply to you via ticket #3162408, please check it.

Thank you so much.

Thank you. I also updated you about error in 6.4.2 when upgrading. Seems others are having same issue.

Thank you so much.

Let us check and keep you updated ASAP.

Hi friend,

Thank you for your attention to our theme.

1/ When I buy the theme, what level of customization do I get?

- When you buy the theme, you will have 6 months of support from our team, if you have any request or question need our help, we are always ready to support you.

- There will be requirements for setting, or change the code, but it doesn’t take too much time, we will help you do it for free.

- However, if it is your unique requirement, it takes a long time to rewrite the code, we will estimate for those custom work.

2/ Can I change colors, fonts, spacing, add custom CSS (if required)?

- Some have setting in theme setting, we will guide you to change, but some won’t have setting, we will help you change in code.

- You don’t need to worry too much about this, we will never leave our customers alone when building a website, we are always ready to support you whenever you need.

- If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/and choose category presale so that we can support you. https://prnt.sc/awY9AQ41_Nkx

Thank you so much.

Have a nice day!

Dear friend,

Your meant that you are wanting to increase these options: https://prnt.sc/keiZAF4R1A5e, is this correct?

If yes, Shopify only supported 3 options. Incase, if you want to add extra option, you can refer to custom option feature from our theme: https://new-ella-demo.myshopify.com/products/loremous-saliduar-a-cosmopolito-1?fts=0

Here is the guidance for your reference: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/how-to-set-up-product-property-by-metafields

Further requests: you can open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

Hi friend,

We received your ticket via Ticksy about this request, so we will check and reply to you via Ticksy.

Thank you so much.

Quite slow support. I would request more support time because the respond time is quite long. Currently we have not been able to use the theme at all

We are sorry for your experience. Team will try to check and get back to you asap on Monday

Hi friend,

To support you best for this request, could you kindly help us to open a ticket via our support system here: https://halosoft.ticksy.com/

Thank you so much.

I already opened a ticket 3 days ago.

Hi friend,

Our team is verifying your requests on ticket and reply to you ASAP.

Thank you so much.

Dear Friend,

We have already received your email

Our team will check and will reply to your email soon.

Hi, thanks for reply.

1) Is there an option in the theme or is a custom modification required?

2) Let me explain.

In a collection page, if I set the filter for size M, I would like to see only the products available for size M where the quantity is at least 1. If the quantity for size M is 0, the product should not display.

Is there this option in your theme?

Please, can you answer me?

Hi friend,

Sorry for keeping you late.

1/ If your product has just one option (size), and you want to hide out of stock size, we can help you in this case.

2/ Yes, we have the option for this.

Thanks a lot.

Hi friend,

Are you mentioning that you want to remove this:https://prnt.sc/r2wnuYQ0K5wR ?

If yes, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

Thank you so much.

Dear friend,

We are very happy to receive your feedback.

Just wondering if you can let us a good review on Themeforest via this link: https://themeforest.net/item/ella-responsive-shopify-template/reviews/9691007.

We will be appreciate with that.

Thanks a lot

Dear Friend,

Thank you for your question

You meant that you are wanting to show color variants in the product page as single product in the collection page as shown in the our demo here: https://www.pursuefitness.co.uk/collections/leggings, is this correct?

If this is correct with your request, this is customization work and we can provide you this service to help you set up store.

To support you, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

Thanks for this answer. That sounds very good to me. Your company is really cool ;-) 

Do you recommend in general to use the upgrade of your theme?  The variations in your demo they will all show up right? i cannot hide some if i have to many color variations for example.url: https://www.pursuefitness.co.uk/collections/leggings

If i want to use external app (Variator) to solve this variation thing, can you help me to implement it as it does not work out of the box.

Is there anything you can recommend for bundles which will work seamlessly with your theme? Regards

Hi friend,

Do you mean that you want to use some section of this demo and some section of another demo for your site? If yes, we can help you for this case.

If you have any requests about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ we are willing to support you.

Thank you so much.

Have a nice day!

Hi friend,

To support you with this request, could you kindly help us submit a ticket at this link: https://halosoft.ticksy.com/ we are willing to support you.

Thank you so much.

Have a nice day!

Hi friend,

Thank you for your love for our theme.

If you have any requests about our theme, don’t hesitate to contact us anytime.

Please submit a ticket at this link: https://halosoft.ticksy.com/ we are willing to support you.

Thank you so much.

Hi friend,

We will check and reply to you via ticket.

Thank you so much.

So I need Maximum 50 Languages and Currency so I find Ella is not able to do that So I need Refund my Amount and you can cancel licence or whatever is that So please do that

Dear Friend,

We replied to your private ticket. Please you check it out

Thanks a lot!

Dear friend,

We have already received your ticket. Our team takes time to verify this request and will get back to you soon.

Thanks a lot!

Hi friend,

To support you best for this request, could you kindly help us to open a ticket via our support system here: https://halosoft.ticksy.com/

Thank you so much.

Hi friend,

If you have any requests, please submit a ticket at this link: https://halosoft.ticksy.com/ we are willing to support you.

Thank you so much.

Dear friend,

To support you best for this request, could you kindly:

- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.

- Provide screenshots/ video to describe the problem you are facing so we can easily support you and also follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members

Thanks a lot!

Dear friend,

We just replied to your private ticket. Please you check it out

Thanks a lot!

Dear friend,

To support you best for this problem, could you please:

- Submit a ticket via our support system here: https://halosoft.ticksy.com/ and choose category: https://prnt.sc/YZweVrGTIkdg so our team can verify it for you.

- Follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members

We are looking forward to receiving your ticket soon.

Thanks a lot!