48 comments found.
Hi if I’m using only Elementor on this theme, where do I go and edit all of theme options? I don’t see that in the sidebar anymore and I’m looking to set up my custom header and footer.
Hello,
Sorry for the inconvenience caused. We received your support ticket and have already replied with a solution. Please check it now.
Thanks,
updated and now cannot edit copyright
Hello Sir,
Sorry for the inconvenience caused.
We received your support ticket at https://support.preyantechnosys.com/ or https://support.cymolthemes.com/ Our support team will look into the issue and help you resolve it as soon as possible.
Thanks, Erick
Hello,
I’m having trouble registering and importing demo content with the Duplexo theme. When I try to verify my purchase code, I get this error: “There was an error processing your request, please try again.” In the browser console, I was seeing multiple 404 errors pointing to this path:
/wp-content/themes/dublexo/dublexo/cs-framework-override/fields/cymolthemes_one_click_demo_content/...
I have already: – Generated a valid Envato personal token with the correct permissions. – Reinstalled the theme from the latest package.
Could you please advise why the theme is still unable to verify the purchase and import demo content? Is there a known issue with the Envato API integration, or do I need an additional plugin/module for activation?
Thank you for your support!
Hello Sir,
Sorry for the inconvenience caused.
We received your support ticket at https://support.preyantechnosys.com/ Our support team will look into the issue and help you resolve it as soon as possible.
Thanks, Erick
How to install Elementor based theme?
how do I import Elementor based theme?
Hello,
Please go to Admin > Duplexo Options > Layout Settings. There, click on the Demo Data button — this will open the demo selection screen. From the options, select the Elementor version of the demo and proceed to import the demo data.
If you face any issues during the process, feel free to contact us via support site at https://support.preyantechnosys.com/
Thanks, Erick
Theme upgrade resulted in critical error?
Hello Sir,
Sorry for the inconvenience caused.
To assist you better, we kindly request you to create a support ticket at https://support.preyantechnosys.com/ Our support team will look into the issue and help you resolve it as soon as possible.
Thanks, Erick
just updated theme and the site broke – defaulted to Duplexo logo and lost all page customisations.
Hello sir
Sorry for the inconvenience. Kindly please create a ticket on https://support.cymolthemes.com/ our support team will help you on this.
Thanks
Im having issues as it seems the theme options are missing now
Hello sir
Sorry for the inconvenience. Kindly please create a ticket on https://support.cymolthemes.com/ our support team will help you on this.
Thanks
When you click on support it takes you to Preyan Technosys Support. I submitted a ticket yesterday, and today I cannot access the above support. Please let me know if you got my support ticket.
Hello Sir,
We received your email and our team already replied to it. Please check it and reply in email if there are any queries.
Thanks, Erick
I cannot access your support portal again even though I sent a support question one time. Now I cannot access. Why does the Theme Options look like this? I cannot click on them either. They are clickable links that go nowhere. It just is not correct.
Duplexo 5.1
Settings saved. show all options Layout Settings Font Settings Floating Bar Settings Topbar Settings Titlebar Settings Header Settings Menu Settings Footer Settings Login Page Settings Blog Settings Portfolio Settings Team Member Settings Service Settings Error 404 Page Settings Search Page Settings Sidebar Settings Social Links WooCommerce Settings Under Construction Advanced Advanced Settings Custom Code Backup / Restore
Also, I CANNOT now access the support portal. Why is that? I created an account, created a ticket, and now I cannot get back on. I need support.
Account confirmation required Sign in to Preyan Technosys Support To better serve you, we encourage our Clients to register for an account.
Hello Sir,
If you are getting issues in the support site send us your query directly on our team.cymolthemes@gmail.com email id so i will help you on this asap. https://support.cymolthemes.com/Thanks, Erick
Thank you. I did.
Yes, We received it and have already replied with a solution. Please check it now.
Hi, is DUPLEXO compatible with wordpress 6.5.x?
Hello Sir,
Yes, Duplexo theme is fully compatible with the latest version of WordPress so you can update it on your website. Feel free to contact us via the support site at https://support.cymolthemes.com/scp/ if you have any query.
Thanks, Erick
thanks!
Glad to hear it helps 
The Duplexo 5.0 theme seems to have the options section unusable, is this due to the recent WP platform and is there an upgrade to the them coming anytime soon
Hello Sir,
Sorry for the inconvenience. Can you please contact us via our official support at https://support.preyantechnosys.com/ and describe more with some screenshots so our team will help you on this.
Thanks, Erick
I can not import the demo it keep showing 503 error and 500 error please help
Hello Sir,
Sorry for the inconvenience. We received your support ticket and our team already replied for your support ticket so please check it reply in support ticket if you have any query.
Thanks, Erick
I am unable to import demo content. It keeps saying Error 503
Hello,
Sorry for the inconvenience. We received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket.
Thanks, Erick
One of the issues i noticed is that the Cymolthemes Contact Details Box website entry produces http:// not https:// and is getting picked up by my site audit. How can i fix this?
Hello,
Sorry for the inconvenience. Please contact us via our official support at https://support.preyantechnosys.com/ so our team will help you on this.
Thanks, Erick
I’m having an issue with custom headings, everything else loads fine but custom headings don’t load, I get a load loop, are you able to fix that If I renew the theme support? I already tried disabling all plugins but is not that.
Hello,
We need to check it on your site so can you please contact us via our official support at https://support.preyantechnosys.com/ so our team will help you on this.
Thanks, Erick
hello, do you plan a theme update soon ? thanks
Hello,
Thanks for taking interest in our theme. Yes, We will update our theme tomorrow.
Thanks, Erick
ok thanks I’m waiting for the latest version of the theme
Hello,
We already updated our theme so it will be available in some time.
Thanks, Erick
ok thanks !
I tried replying to a support email and got a bounce back that the email doesn’t exist.
Hello,
Sorry for the inconvenience. If you are having issues with the support site then please send us your query directly on our team.cymolthemes@gmail.com email so we will reply to you directly there.
Thanks, Erick
How can I modify the blue color that appears when you hover over portfolio items? I’ve been trying to figure out where that blue color originates from. Also, how do I change the color of the white hamburger menu bars?
Hello,
Yes, We receive your query on our support site and we already reply for it so please check it and reply in support ticket if any query.
Thanks, Erick
How can i make it so the Cymol button is always full width. it keeps shortening depending on the button text but i want it always full width of the column,.
Hello,
Please contact us via our official support at https://support.cymolthemes.com/ so our team will help you on this.
Thanks, Erick
Hi, we bought your theme, but we have problems in the Admin Panel -> Duplexo Options -> Layout Settings -> Demo Content Setup section. The button does not appear. We have a sign that says: This field class is not available !. We need help, we can’t choose the graphics we want, like Homepage1. Thanks so much for your help.
Hello,
I think some files are missing or corrupted while installing theme on your site so please contact us via our official support at https://support.cymolthemes.com/ so our team will help you on this.
Thanks, Erick
How can we fixed the image size issue, the image doesn’t fit on the desktop version. https://ovj.1b9.myftpupload.com/blog/
Hello,
Can you please contact us via our official support at https://support.cymolthemes.com/ so our team will help you on this as soon as possible.
Thanks, Erick
