520 comments found.
Hello, where do I find the option to configure receiving email? I have the email form setup on frontend, but how do I configure it to receive email?
Hello, you can find it in Element Pack Pro – API Settings.
thanks!
Hi I cant import any demo due to the max upload in PHP option that is above the requirement (5M) I can only have 4M-8M-16M-32M … . Is there another way I can import a demo?
Hello Patrick, I don’t think the problem is related to max upload. Can you please send temporary admin access to your install at https://support.uicore.co/ ?
Thanks
Done
Hi, it seems on your demos some of the content and images are not showing up.
Thanks for noticing, we’ll try to fix them right away.
Hello, where can I modify the 404 page?
Hello, you can set any custom 404 page in Theme Options – General.
Thank you!
Hi, Can I change the color of the website, example seo demo , can I use diffrent color than the blue , https://vault.uicore.co/seo-agency/
Hello, sure, those colors can be adjusted globally, in Theme Options – Global Colors. There’s no need to edit individual widgets in Elementor.
I activated the theme on a test domain. Now I am getting this notification: Purchase code is already registred on another url ( http://advokae8.beget.tech ) However, the product is not activated. How to fix it?
Hi, there’s a button that says “Register this URL”, right next to the error message. That should fix the problem.
Yes thank you. That helped:)
Hi, how can I increase the size of the logo on mobile? I tried at Header – Mobile Logo Height, but I see no difference when I make changes..
Hello, that’s the correct setting for the mobile logo height. If you have any caching plugin, try disabling it or purging the cache.
If that’s not the case, please send temporary admin access to your website at https://support.uicore.co/ and we’ll check.
Thanks. That worked.
And what about the favicon? Is there a way to increase the size of this? The standard size is very small..
Hello, while you can upload any size in theme options, it will still be rendered at 16×16 px in your browser tab.
Ok thanks
Something else, how can I make the form fields non mandatory to fill in?
Unfortunately, that’s not possible with the Simple Contact Form widget. You can control it with MetForm PRO, which is included for free with the theme (Theme Options – Plugins).
Ok thanks
Hi, I’m using the Simple Contact Form widget and am testing its functionality. Now I see that I don’t receive emails from most tested form submits. Google chrome seems to work well, but Safari, Ios and Android don’t work.
Hi, I’m not sure what’s going on with those browsers, so can you please send temporary admin access to your website at https://support.uicore.co/ for us to check? Thanks
Hello, is there any way to change the name of the first item in the breadcrumbs? Currently it’s “Home” and I can’t find any setting or part of theme code referring to this.
Hello, there’s no direct option to change this, but you can use a translation plugin like Loco Translate to edit the current language (you will need to translate UiCore Framework plugin).
You can also remove that part using a child theme filter (2.14): https://support.uicore.co/help-center/articles/14/13/42/hooks-and-filters
Hi there. For some reason the fonts stopped loading no the front end. Any idea how to fix?
Hello, In order to check what is happening please open a ticket on https://support.uicore.co/
To make the debug process faster please make sure you add to the ticket your website url.
I put this theme in my cart 3 days ago and wanted to buy it today. but you have removed the discounted price. Please let the sale continue until the end of the year. I want to buy
Hello, sorry you didn’t get the discounted price. Unfortunately, there are no scheduled promotions in the near future.
Hi, i am interested in purchasing your product. Do you have a shop page demo?
Hello,
You can see the shop example here: https://vault.uicore.co/layouts/shop/
Seems like your some of your landing page disappear https://monosnap.com/file/JxpA8kWt9wKhUNNRc6dBeLrlbBhzO3
Hello, we have been experiencing some issues with Cloudflare’s cache. Could you please check again to see if the problem has been resolved? If it has not, you may want to try checking in an incognito window to see if that makes a difference.
Do your elementor elements work with dynamic content?
Hello! Yes, the dynamic content feature works, but it is a part of Elementor Pro. In order to use it, you will need to have a subscription to Elementor Pro. If you are experiencing any problems with the dynamic content feature, please feel free to open a request for assistance on https://support.uicore.co/. We will be happy to help you resolve any issues you may be facing.
Hello UiCore, First of all Great Theme! Up until now the support has been very good and fast, but since I opened a support ticket on Dec 24 and I still haven’t received any response, I am writing about it here in the hope that you will pay attention in case you somehow missed it. Please check the support ticket I opened for you as soon as possible. Have a great week.
Hello, We apologize for the delay in responding to your ticket. We took a small, well-deserved break on Christmas to spend some time with our families. We’ve now responded to your ticket. If you have any further questions or concerns, please don’t hesitate to reach out.
Got it – Thank!
Hello UiCore,
Just a heads up, it looks like the Vault live preview page that is linked from Themeforest’s product page where all the demos are displayed does not load correctly currently. A few days ago it was loading but now it’s missing the menu and demo page thumbnails.
Edit: the page loads when using VPN. For other users, some servers may still show a “blank” page so try selecting a different country when using VPN.
Hello, We’ve cleared all the cache. Sorry for this. It seems that Cloudflare is caching pages in a inconsistent way sometimes. On our end it worked good.
Hello. I accidentally bought two Vault themes, but I only need one. Can you refund and cancel the license for one theme? Thank you.
Hello, We’ve cleared all the cache. Sorry for this. It seems that Cloudflare is caching pages in a inconsistent way sometimes. On our end it worked good.
Hi, it have figma files?
STUCK at the demo content loading… Does it take that long to import? Thanks
It has finally completed. Thank you
Hi,
I’m trying your demo enviroment, but the theme is not activated. I can’t import blocks and pages. Can you please activate it or give me a license key?
Thanks
Thank you for letting us know about the problem. We’ve now fixed it, so you should be able to use the library without any issues. Please don’t hesitate to let us know if you experience any further difficulties.
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