208 comments found.
Hi,
Custom short code inside editor not loading, see the example below: [quform id=”1” name=”form”]
On the frontend is loading [quform id=”1” name=”form”]
Thank You
Hello,
Does this shortcode work in the default WordPress editor?
What element are you using to show this form? It should work in the Text Box element. If not, please open a private ticket with the page URL and WordPress username-password so we can take a look: https://goodlayers.ticksy.com/
Thanks.
Issue fixed by using Text Box, I was trying use code element instead
Hi, I was attempting to update Revolution Slider but I kept getting an error “update package not available”. So I thought maybe I needed to refresh my purchase code. Now the license is revoked. I tried multiple times to register an account on your website to renew the license, but the verification emails never came through. I have also tried submitting a ticket on your website but it says my suport has expired. So how do I resolve this now?
Hello,
We’ve replied to your email about this, feel free to contact us there if you still have issues.
Thanks.
Presales question.
It’s important to be able to easily find an attorney based on a practice area. I can see that the individual attorney page has Practice Areas section, which I’m assuming can be linked to a category. But on the About Team page there is no filter to display attorneys for particular practice areas, or other filters such as seniority or sector.
Is it possible to add a sidebar filter to the About Team page?
Other than this one question, the rest of the theme looks great!
Hello,
Thank you for your interest 
You can filter attorneys by categories, but this filter will be displayed above them, not in the sidebar.
there is no option to put tik tok as a social network in this theme… help
Not sure which part of the site that you want to put the icon?
in the Top Bar Social, the tik tok option does not appear :s , what can i do? help please
Hi,
You can show the tiktok icon here by adding this icon shortcode in the Theme Options Panel(wp-admin > goodlayers) > general > top bar > top bar right text option:
[gdlr_core_icon icon=”fa5b fa5-tiktok” size=”15px” color=”#b1976b” margin-left=”” margin-right=”10px” link=”https://example.com” ]
I did all the steps and it didn’t work.. how else can I do it? Thank you
Can you make sure that you install the latest version of GoodLayers Core first then make sure that you enable the Font Awesome 5 Plugin in the theme option? https://take.ms/6oL8S
The theme is updated to the latest version and I activate the font, it still doesn’t work. I think something is wrong with this code: [gdlr_core_icon icon=”fa5b fa5b-tiktok” size=”15px” color=”#b1976b” margin- left=”” margin-right=”10px” ]
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I am encountering issues with the theme after wordpress core update. The website crashes as soon as I activate goodlayers plugins. Anyone else in my situation?
Hi,
That shouldn’t be happening if you are using the latest version of the theme and the plugins, could you try updating them and see if it helps? Instructions for that can be found here: https://goodlayers.ticksy.com/article/1893/
If you still face these issues, please send the error log file so we can look into this.
Thanks.
Here is the error message: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Can you try to unzip the file first then zip it again then upload it? See if it’s fixed or not.
The problem is that I do not upload anything. It gets the plugins directly from the plugin session of the dashboard
Could you send the WordPress username-password using the form here so we can take a look and help with this: https://themeforest.net/user/GoodLayers ? Thanks.
Hello Goodlayers, where can I download the last update (8-10-22)?
To update the theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
Hope this help
Hello Goodlayers, I love this theme and i want to use it in the one-page format. However I need to have it in two languages. Will the language selector be visible also in the one pager and how would that look? Is it possible to show it in a screenshot or describe? Thank you very much!
Hi,
Thank you for your interest.
Yes, the language selector will be visible in the one page format as well. It will be shown in the top bar by default: https://i.ibb.co/fX63D0p/2022-12-03-01-00-34.png
You can also show it in the menu or a different location as well.
Goodlayers not working
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
It appears the theme may have been updated and the new version has a conflict that is preventing Yoast from working. I cannot access the metadata at all. Can anyone advise how to resolve this conflict?
Hi,
We haven’t come across any issue with our other users. I just checked and all the options seem to be working as expected.
Do you see this issue with any specific options? Could you provide a screenshot?
Also, try this after disabling your other plugins and see if it helps? If that resolves the issue, you can reactivate them one-by-one and see which one is causing the trouble.
here is a screen shot of the issue – please see link attached – https://vertigomediagrp.com/yoast-issue/
we have tried deactivating plugins – nothing resolves the issue
Could you send the page URL and WordPress username-password so we can take a look? You can do that using the form on this page: https://themeforest.net/user/GoodLayers
ok i emailed log in credentials – please advise ASAP thx you!
Sure, we’ve replied to your email.
www.prosecoachtx.com – why would the site cut off the edges on mobile? Anything to adjust to remedy?
Hi,
The only part getting cut off seems to be the text from the revolution slider, you can fix that using the responsive options in it:
https://www.sliderrevolution.com/documentation/responsive-setup/Please explain more/post a screenshot if you mean something else.
Hello, i look at this theme demos, is there option to pause testimonials on hover? What is solution. Thanks
Hi,
We don’t have this option yet. However, you can disable the auto rotate function from the setting
Thanks for your interest by the way
I just talked to the dev. We will roll this feature out in the future update.
Cheers!
Hi,
I’ve used this theme 7 times, so I have 7 purchase codes. How do I know which purchase code goes with which installation. We need to purchase support for one site but I can’t be sure of the relevant purchase code.
Many thanks
Hi
You can create an account in our license portal : https://goodlayers.com/licenses/
Then register each purchase codes to the license portal. After that the system will show which website it’s connected to.
Cheers!
Hi, Since the last update, when I click on the logo or text button right in the header, it does not direct me to the page I have indicated in the template. I try with others links like www.google.com but do not work.
It stopped working with the update. I hope you can help me.
Regards,
Hello,
Could you try replacing your /header/header-style-bar.php and /header-style-bar2.php files (in the theme folder) with the ones from here: https://we.tl/t-ha779UyJIH and see if it helps?
If not, please post the site URL so we can see what’s wrong. Thanks.
Hello,
It works.
Thanks for your help.
This theme looks amazing, will get this one on the next promotion sale.
Hi,
Thank you!
Hi, this theme is great as your others that i’ve previously used.
Just a tip: In Personnel CPT is possible to select menu order as ordering attribute, but the CPT does not support it natively.
I’ve added the attribute with one line in my child’s functions.add_post_type_support('personnel', 'page-attributes');
You might simply add it when you declare CPT.
Hi,
Thank you for the suggestion, I will pass it onto our dev-team
How to fix : PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature ? I can’t automatic update plugins.
Hi,
Do you see this error when activating the plugin? Could you try activating it in the wp-admin > plugins page and see if it helps?
If not, please send the WordPress and ftp username-password using the form here and we can look into it: https://themeforest.net/user/GoodLayers
Plugins are active. Upgrading by goodlayers-> install plugins or menu -> plugins does not work. Only Goodlayers plugins from an external source are affected. License key active. Support has expired.
Hi,
Can you try to refresh the status and try to update again? https://take.ms/RLQSX
If still doesn’t work, please send the purchase code and wp access to contact@goodlayers.com I will check it directly.
It worked. Thanks.
When will your themes offer AMP compatibility?
Hi,
Sorry but we don’t have plan for that at the moment.
I have a problem with being able to save the changes of Goodlayers plugin, I have tried to create a ticket but I cannot find this theme on the support page either
Can you please try to open a ticket again? It’s in the list here : https://take.ms/Eb0e9 (notice it’s between Uniq and Logisco)
please also provide wp access in the ticket and site url. We will help checking directly.
Hello, I have two issues: Change the logo in the footer where is it located? and menu editing from where it can be edited? thank you
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
charleshusman3 I could help you with setting up and customizing the site.
