113 comments found.
3+ Years since the last theme update, all pro plugins are vulnerable to hack attacks and you still don’t know when to update or even test this theme with all the latest WordPress & plugin versions.
Unprofessional. If this theme is not getting tested or the pro plugins are updates, better if you remove it from the market completely!
I have never seen such an unprofessional answer as yours: Running after you via emails in order to request the pro plugins.
Hello,
We are sorry to hear that you’ve got this impression.
Please understand that we do have a large number of themes and it is not possible to release an update immediately each time a plugin is updated. This is why we recommend contacting us so we can send you a link where we upload new versions of plugins. You can bookmark this link and every time you need to update plugins the latest version will be available there.
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Hello! Is it feasible to upload a new version of the theme with latest version of WPBakery Page Builder and Slider Revolution? Our Firewall plugin is warning about critical vulnerabilities.
Thank you.
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Bundled plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hello everyone, here to know if with this theme is possible to upload custom font type (with a regular web-commercial license, so not a Google font but a bought font.), I’d like to know before I buy this theme. Thank you.
Hello,
Thank you for reaching us!
You can use custom fonts with the theme and you can find more info on how to achieve this in this article here.
Do let us know if you have any additional questions.
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Hi, I am using this page https://alecta.qodeinteractive.com/landing/. But in scattered image module how we can change the paragraph tag from h4 to p.
Now in paragraph its h4 and its not good for seo can you please share us the method how we can change the h4 to p tag in select scattered image module?
thank Waiting for your reply.
Waiting For Your Reply Sir
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hi, I can’t import demo content, it is empty and I got “sample page” I have choose import ALL but still nothing?
Hello,
We are currently experiencing certain issues with our servers. As a result of this, the access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. We thank you for your patience and understanding.
The XML import is working and you can find more info on how to import via XML in this article here.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Do you support RTL ?
Hello,
Thank you for reaching us!
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
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no way to use this with elementor?
Hi there,
Thank you for taking an interest in our theme!
We didn’t test the Alecta theme with Elementor plugin, so we really can’t guarantee compatibility. The official page builder is WPBakery, which comes bundled with the theme.
If you have additional questions, let us know!
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hello is the page builder only bakery? Do you have elementor?
Hi there,
Thank you for reaching us!
Demo content of the theme is built with WPBakery Page Builder which is included as bundled plugin with the theme. Unfortunately, theme is not compatible with Elementor. You can check some of our themes which are compatible with Elementor in this link
If you have any additional questions please let us know.
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Hey, I bought this item few days back, I am having trouble after uploading this theme. this theme isn’t working properly. I tried several times but the same error persist. Could you please guide me how to install this theme to work properly.
Hi there,
Please read this article about installing a theme: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress- And also this about importing the demo: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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how can i disable side area ?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I am interested. I got burned by KrownThemes as they have just disappeared off the map… I am hoping you all have robust technical support after purchase?
Hi there,
Thanks for taking an interest and writing in! We do put a lot of effort in our themes as well as you do get 6 months of support included once you purchase the theme so you are always more then welcome to submit a request at our help center and our support team will be happy to help.
Thanks.
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I purchased the theme long time ago, but now the license dont work and my slider revolution cant be updated. How do i enable the slider revolution code, purchased with this theme?
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version.
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We would like to buy the theme. I have one question. can the navigation remain on the left side? I see it on the pintrist demo but when I go into the inner pages I see the navigation on the top…
Hi there,
Thank you for taking interest in Alecta!
Yes, you can choose the header layout for each page. We have different layouts on different pages so that you can see what it can look like. You can choose between these layouts in theme options.
Let us know if you have any additional questions.
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Hi author, first of all thanks for this beautiful theme. i want ask you something. i installed a alecta theme, everything is perfect but i not change theme’s gold yellow pricing table’s bakcground color, number style’s colors, (in Creative agency home page) Main menu’s bottom border, In short, I want to change all golden yellow colors to our corporate color. (I did it in some places) i need help this subject. Thanks good humans,
Hi there,
You should know that you do have the Select Options > General > First Main Color, which will apply to a lot of elements, but you do as well have our themes shortcodes that has color settings. If you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Thank you Author, it was, have a nice day 
Hi there,
Thank you!
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Hi I buyed your theme, we are changing domains and when we finished migration the WP Bakery plugin is not working correctly, we cannot edit in visual mode.
Hi there,
Please check if you have enabled the frontend editor. Also it is possible your migration was not performed correctly. You can read more about it here
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Hello, i am very interested in your beautiful theme but a bit worried seeing that the last update was on 26 November 19… do you plan to update it any soon ?
Hi there,
Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
We appreciate your patience and understanding.
Let us know if you have any additional questions.
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Hello, will I want to be reimbursed? The loading of the template is not good.
https://developers.google.com/speed/pagespeed/insights/?hl=fr&url=http%3A%2F%2Fiddesign.site-en-construction.fr%2F&tab=mobileThank you
Hi there,
When it comes to the speed of your website please read our article about it here.
And if you need further assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help, as our theme can provide you with suggestions on what you need to do specifically when it comes to your website speed.
Thanks.
Support
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Hello there,
How can I change the background of the front page slider instead of dark color at the loading stage?
Also, how can change the background of title page at the loading stage? check below screenshot:
https://prnt.sc/snfx2pHi there,
Thanks for taking an interest! We assume you are talking about Revolution Slider, it does have an option for the background image and color in the Slide settings.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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How can I submit the question? there is only topics & troubleshoots.
Hi there,
You do need to register an account in order to be able to submit a request.
Thanks.
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Hi there,
I have submitted a request and still open no response yet. Could you please check my ticket?
Regards.
Hi there,
Once checking we could not locate any request created by your Envato username so please provide us with your request Id so we can check.
Thanks.
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Hi. Will the theme work with Elementor and GravityForms?
Hi there,
Thanks for taking an interest! Please note that our theme does come with WPbakery page builder plugin and Contact form plugin which you will be able to use on your end to achieve everything you do see on our demo website.
As for Gravity forms unfortunately, We didn’t test this plugin with our theme so we cannot confirm compatibility.
Please let us know if you have any additional questions.
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Hello , Due to below given links my google ads are not getting approved as they are saying it’s suspicious link. Kindly please help to resolve this problem. wp-content/themes/alecta/assets/css/elegant-icons/fonts/ElegantIcons.eot? wp-content/themes/alecta/assets/css/elegant-icons/fonts/ElegantIcons.woff wp-content/themes/alecta/assets/css/font-awesome/fonts/fontawesome-webfont.eot? wp-includes/js/jquery/jquery.js?ver=1.12.4-wp wp-includes/js/wp-emoji-release.min.js?ver=5.3.2
Hi,
This is strange, since we haven’t had any tickets on this issue.
Google Ad integration doesn’t depend on the WordPress theme since most of the theme files are the same. It depends on the how it is configured.
If you do this correctly, they will probably display fine on your site.
The link you provided is a path to the icon pack, and when it comes to theme, you can always disable it from template files.
But we are not sure why the Google Ad would report a path, so please provide us with more information about this.
Thanks
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