284 comments found.
do the theme supports WPML as I’ll have 2 languages English and Arabic
Yes the theme supports that plugin. Thank you!
Hi,in woocommerce status, there is still outdated template: kalles/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0, Is there an update to fix this?
Please open a ticket at our support system: https://support.the4.co/ We will help you with that.
Is this theme supports multivendor option with DOKAN ?
The theme supports that. Thank you!
okay thanks
Hi
Can I report a bug
- Under customer account page, the box that says Order, the text underneath is Your Oder.. It’s a mistype that should be Your Order(s)
Thank you
Thank you for your feedback!
Hi, I’ve been using your theme for few years now, of course my support has ended. However after last update which you rolled out in late december, I realize product image loading takes a while to load. (same as your demo currently) some one five days ago point out this screenshot from your demo.
https://drive.google.com/file/d/1TIm_hpCpQkySefeas9akWfnsjkqnKbG_/view?usp=sharingit is actually hapens on my live site. and there is an issue with wordpress loopback which disable the cache. (not sure, info from site health)
Is there an update to fix this?
and before you asked.. I did troubleshoot with disabling all the plugin, and the problem is still there.. (is site health: loopback isssue, load image slow).
And in woocommerce status, there is still outdated template:
kalles/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0,
and I have staging at different server that is working just fine.
My Staging using Kalles 1.14
I see you have fixed this issue with the latest update. Thank you very very much! This theme is awesome!
Thank you for update!
Hi there,
I’m looking everywhere on your documentation page on adding additional tabs to our product page and I can’t find it any where
can you direct us where to find it?
thanks
For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!
Your theme (Kalles) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi, are you going to update the theme? do you know if this would affect the functionality?
thank you
Hi there, we released an update at the end of December, to be compatible with WooCommerce v7.2.1 You can check out this update. If you have any technical questions, please open a ticket here https://support.the4.co/
آHello. can you please response to my question? I want to purchase the theme
Hi there, we are currently working on improving the theme with a better experience. However, for now, the client’s theme will be similar to our demo. Besides, it also depends on the plugins that the user installs. If you really need to ask more questions about the theme, you can open a ticket Pre-sale question https://support.the4.co/
Hello. you didn’t answer my question. many parts of the main pages in your demo not working and loading. please consider to the screen shot below:
https://drive.google.com/file/d/1TIm_hpCpQkySefeas9akWfnsjkqnKbG_/view?usp=sharingPlease let me know if I purchase the theme, the problem will be exist or not?
Sorry for late reply. It is just the cache problem and already solved on our demo site. You can check it in incognito mode. Thank you!
Hello. yes the issue fixed. thanks
I am trying to installed the theme but whenever i click on Activate this error comes: This page isn’t working, i purchased this theme 6 month ago but haven’t use because of some engagements.
For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!
Hi again, currently you need us to check, you can contact us via email the4.staff@gmail.com Our team of experts will help you to check. Best regards
If I buy the theme and it doesn’t work, can I ask for a refund?
No sorry! please note that we cannot issue refunds after downloaded. So please check it carefully before buying. Best wish!
They released an update, promising more speed, the site was absurdly slower! I called support but they went on vacation.
Didn’t you test it before releasing this bad update? hahahahahahahahaha
Hi there, my colleague is checking your ticket about this issue. We will notify you when having a new notification.
when I add item to cart and after clicking the cart icon it shows empty inside the cart but item count will be there I am trying to create a ticket it is giving error
Please open a ticket at our support system: https://support.the4.co/ Our team will check it for you.
ticket number #127258
Your ticket has been received, someone from our customer service team will review it and respond shortly. Thank you!
hello, can we customize the product selection area? Can I add new selection fields? Can I make these mandatory? Can the customer send me a sample picture when choosing products or placing an order?
Hi there, our theme does not support these features. If you have any questions please let us know. Thank you for your interested in our theme.
Hi,
I have enabled reviews in woo-commerce setting and product page has reviews enabled but front end shows just a black review tab. Can you please guide how it will show leave review tab?
Below navigation there is a black promo section with text: TODAY DEAL SALE OFF 70%. END IN 32 days 0d:0h:0m:0s HURRY UP!!!
can you please tell which area at back end is managing it? i cant find any place where i can amend it.
Thanks
Hi,
i have just installed the meme and loving the features. however, sales popup is working on desktop devices and not on mobile devices and cant find any option to enable it for mobile devices. Can you please help?
Thanks
Thank you for choosing our theme! For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Best regards!
Hello
I find it regrettable, that you don’t have an offer for black friday, and now you increase the price of the theme from 59 dollar to 69 dollar!
We are in a crisis and difficult period!
very heartbreaking 
moreover, your theme takes too long to load, it is very slow!
The Black Friday discount is ended on 4/12. As you know all the demos are being shown on our demo site, the content is huge so it takes time to load. For the core we optimized it a lot 
you didn’t make any offers for black friday! but you increase the price of the theme.
With the crisis, it is difficult
Hi, we select some themes for our sale campaigns but not all, and the price will change according to the predetermined plan when we reach the special number of sales. Thank you!
I’m having a hard time redoing the mega menu.
Can you help me please ?
I also have a suggestion for improvement:
It would be great to have custom fields for ratings
that admin can change the fields depending on the article like
and buyers could evaluate and choose
screen to see here:
https://www.awesomescreenshot.com/image/35182528?key=fd28057f30447a0fc6ec7efc2c3f7f4e
and to have rating stars of different colors depending on the rating (like trustpilot for example):
https://tinyurl.com/2p4784h5
Add shipping time or Estimated delivery to
in a new tab next to: “Size guide” and “Delivery and return” or in another place
the admin could choose the country and indicate the number of days or the date
like here :
https://tinyurl.com/2lh2g365
Thank you for choosing our theme! For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond shortly. Best regards!
ok thank you I’ll do it right away
hi there I am trying to active the license key in Slider Revolution plugin its showing invalid.
Hi, you don’t need to activate it with license key, it’s functional without it. We are not allowed to share our extended license key.
Why your woocommerce version of kalles theme is slow and takes more time to load as compared to your kalles shopify version of the same theme ?
The biggest difference between the two programs is who’s actually hosting your website. Shopify is a dedicated Ecommerce platform that helps you build your own online store. It hosts your site for you, and gives you all the tools you need, all things are optimized. In contrast, WordPress is an open-source platform. You need to host your own site, and speed depends a lot to hosting. Thank you!
i bought Kalles Them for shopify before it’s really good and i’m thinking to move to wordpress but i have some inquires do the them support Related products in Product Page with of same collection of the product ? because it was my problem with shopify theme and do it support RTL and i can translate it to arabic ?
Hi friend! The theme supports both features. Thank you!
do the them support direct buy button ? and how to hide ad to cart button and just leave buy now with qty selection ? the theme support EGP Currency and could be totally translated to arabic ?
Yes, the theme support Buy Now button and hide ATC button. RTL Language Supported, Currency Switcher Support.
