5241 comments found.
Jannah – Posts list widget: “Exclude Current Post in the single post page” option does not work
Hi @spythebest!
Thanks for using Jannah.
Thanks fo letting us know about this issue, I have reported it to the Dev team to check.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hey TieLabs, before buying i want to ask a question. You showed that, such a new AD space with new update but I didn’t see this “Skyscraper Ads” in your demo themes. How can I find?
Hi,
question before buying, what kind of composer does the theme use?
Is the theme supported for more years or do you plan to abandon it soon?
Thank you.
Hi @Social_Works!
Thanks for your interest in Jannah.
1. Our own page builder.
2. Yes.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
مرحبا أخي , بعد تنصيب التحديث الجديد , تدمر الموقع بالكامل و أصبح حجمه صغير ولم أجد طريقة للإصلاح
Hi @massoudi!
Thanks for using Jannah.
Kindly upgrade to the latest version of the theme version 6.1.1
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Recent update theme but totally broke the site. It’s sort of usable on mobile but the desktop pages are completely compressed into small columns and it is unusable. Please fix asap.
Hi @Creativehabibs!
Thanks for using Jannah.
Update to version 6.1.1
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Getting ready to purchase Jannah again for another organization. Is is possible to remove the hyperlink on the front page slider or use Revolution Slider? They are looking for a generic slider rather than one based on posts.
Hi @tkeener!
Thanks for using Jannah.
Jannah is already compatible with Revolution Slider and Layer Slider, check the following articles
https://jannah.helpscoutdocs.com/article/156-integrations-with-slider-revolution https://jannah.helpscoutdocs.com/article/155-integrations-with-layer-sliderIf you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Recent update totally broke the site. It’s sort of usable on mobile but the desktop pages are completely compressed into small columns and it is unusable. Please fix asap.
Hi @countynews!
Thanks for using Jannah.
We have uploaded version 6.1.1 to Themeforest to fix this issue and waiting for approval, for now go to the theme options page > Header > and disable the Login from the Secondary Nav and Main Nav till updating to the new version 6.1.1
Best Regards.
Thank you for responding. Unfortunately that solution does not work. Is there any way to rollback to the prior version until the new update is released?
The display on the mobile is broken on 6.1. DO NOT UPDATE
Hi @j2bv16!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
Hello, I opened ticket #TIE-60004 and hope you can help with the last update you realise from today, The display on the mobile is broken and there are a lot of components that don’t work suddenly, Thank you
Hi @nitzanginsbergta!
Thanks for using Jannah.
We have replied to your ticket kindly check your inbox/spam folder.
Best Regards.
more then 24 hours and still no version update to download
Update working well !!! checked it now and its fix most of the bugs
After installing the new Update from 12. January, the design of the website is totally ruined – Only one kind of mobile layout is displayed, even on the desktop I had to go back to the last one, then everything works fine. I cleared the cache, turned off the plugins and nothing
https://www.zlatemoravce.info/wp-content/uploads/2023/01/screanshot.jpgHi @risohorny!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Thank you, we look forward to serving you!
Best Regards.
Hi. Tielabs team. Even with the update the instagram feed on the main page is still showing an error. I have reconnected the insgtagram account. Error validating access token. Hope support is still possible even without new license.
Hi @cdeguzman!
Thanks for using Jannah.
Login to Instagram and go to https://www.instagram.com/accounts/manage_access/ and remove the websites and apps appear there, then reconnect your account from the theme options page > Integrations section.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Worked perfectly! added / removed smash balloon thank you
Hello! Saw the update but my support has expired. Can anyone answer how to automatically update the theme? I was using envato market before but either it’s not working anymore or not detecting the update.
Hi @cdeguzman!
Thanks for using Jannah.
Kindly check this article https://jannah.helpscoutdocs.com/article/169-how-do-i-manually-update-the-theme-to-the-newer-version
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Regarding today’s update (01/12/2023):
I have 18 licenses for 18 different sites. But licenses do not work – authorization fails. I recommend not updating to a new version either, as support is currently slow. You who are going to buy a license, be careful, because the TieLabs license manager does not work, so the problem is that if you need to make any changes in the panel (theme options – control panel) of your Jannah theme, you will not be able to because of the license does not validate. I’ve been waiting over a month for a solution. Two unsuccessful updates by TielLabs.
I want to see if they will respond here. I doubt! I think I’ve been suffering prejudice for being Brazilian. See the error:
“ERROR Authorization failed
All your licenses assigned to another domains, remember One license is valid for one domain only, you can check and manage your licenses from your licenses page on our website.
This token does not exist, try to verify your purchase again.”
Hi @gilcampos!
Just go to https://tielabs.com/members/licenses/ and deactivate all licenses then re-activate the license on all domains one by one to fix this conflict.
Best Regards.
I’m currently online in the license manager https://tielabs.com/members/licenses/
I have deactivated all licenses. But when I activate the licenses one by one, the system starts to deactivate the sites of the respective licenses. As I said, there are 18 licenses for 18 different sites. I recommend checking it out at this time. I made a print of the screen and a report in a Word document. Can I send it by email?
In short, the system that manages licenses is excluding sites from licenses. Bug!
I opened a ticket with support and I’m online too. could enter the license manager and check the licenses automatically deactivated by the system?
I sent a PDF with all the licenses that were inserted and a print to prove the automatic deactivation by your system.
I request an urgent request since I am in the support queue for more than a month. See: #TIE-60008.
Hi @gilcampos!
We have replied to your ticket kindly recheck.
Best Regards.
I am online. Thanks! Solving it, I will change my review.
I am very happy for the support received yesterday (01/12/2023). I really felt that I can trust the professionalism of TielLabs in fixing their problem related to the license manager. Grateful!
Hi, please update change-log what’s new on your document page. Thanks.
Hi!
Thanks for using Jannah.
You can check the full changelog here https://tielabs.com/changelogs/?id=19659555
Best Regards.
TAKE CARE WITH THE NEW UPDATE!!! After installing the new Update from 12. January, the design of the website is totally ruined – Only one kind of mobile layout is displayed, even on the desktop
I had to go back to the last one, then everything works fine. That happened on TWO of my websites.
Hi @sempre-audio!
Thanks for using Jannah.
Make sure you have cleared all caches after updating to the new version.
Best Regards.
@TieLabs – I did that, of course, but only importing a backup with the old theme solved the problem of the completely destroyed display.
Hi @sempre-audio!
We have uploaded version 6.1.1 to Themeforest to fix this issue and waiting for approval, for now go to the theme options page > Header > and disable the Login from the Secondary Nav and Main Nav till updating to the new version 6.1.1
Best Regards.
Where is the TikTok footer in the setting? have you stopped supporting the TikTok plugin that was introduced in Jannah’s previous version?
Hi @mranonx!
Thanks for using Jannah.
Install the QuadLayers TikTok Feed and the TikTok section will appear in the theme options page > Footer settings.
Please note the plugin itself have a lot of issues since implementing the new TikTok API and they moved most of the features to the pro version, so we might remove it from the theme in the future updates.
Best Regards.
Hello, please provide the change-log of Jannah 6.1 thank you 
Hi!
Thanks for using Jannah.
You can check the full changelog here https://tielabs.com/changelogs/?id=19659555
Best Regards.
how do i enable to right click and copy my blog post for some reason it is disabled. i bought more then one of the same theme and the other sites are not doing that
Hi @dominiquehns!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Please how can I manually fill in a license? I bought 6 but every time I validate a license with the plugin, it deletes the license from another site to validate the one I request validation on. I only use 4 licenses out of 6! Thanks
Hi @LBour!
Thanks for using Jannah.
Just go to https://tielabs.com/members/licenses/ and deactivate all licenses then re-activate the license on all domains one by one to fix this conflict.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
How do you set featured image for video posts same as video thumbnail ? I do not want to use a separate image for featured image and rather use video thumbnail as image ..I tried changing post setting to video post but it doesn’t show video thumbnail.
Hi @cvntk!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
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