6691 comments found.
Hello Dear, i purchase the theme but i have an issue on my website i want to reinstall the theme on demo link and do all changes then reinstall it on my main domain can you help me in this issue since i’m not able to put same purchase code on different links( notice that second link is subdomain on main domain). please help urgent
Hello,
We can’t verify your purchise right now, maybe is was done from another account.
Please contact us via form on this page – https://themeforest.net/user/8theme , describe the situation in more detail, provide your purchise code and you will get assitance.
Kind Regards,
8theme team
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is it available product color and size combanion like the available from the xl of red color 10 … the available of xxl black 5 thx and is it contain seo
Hello,
Thank you for your interest in our theme.
We have provided a video about our variation swatches which you can view here: https://youtu.be/LgzC4iK-j6A
Purchase XStore and test it for the next three days. If you are not satisfied, we will provide you with a refund.
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8Theme’s Team
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Presales question: When support period of 6 months is over, are we still able to login the support forum and see all the questions and answers. or is that part also blocked after the standard 6 months?
Hello,
Thank you for your inquiry.
You will still be able to read the support forum.
If you have any other questions prior to making a purchase, please do not hesitate to reach out.
We look forward to having you as one of our customers.
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8theme team
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Another question, can I add plugins like Composite Product, Subscription, Memberships (the original ones from WooCommerce itself) are they gonna work fine with XSTORE?
Last question, can I recreate and build my own product page templates using Elemntor but taking an advantage of the features in XSTORE such as sticky add to cart and wishlist button?, and Can I make several template and use them for different kind of products?
Thanks in advance
Hello, Benginahmad,
Thank you for your interest in our theme and for the report regarding the issue of demos.
1.) We are pleased to inform you that the bug has been fixed. To ensure that the changes have been applied, please clear the cache of your browser and check the result.
2, 3.) Furthermore, you can purchase XStore and test it for the next three days. If you are not satisfied with the product, we will provide you with a refund.
We appreciate your support and look forward to hearing from you.
Kind Regards,
8theme team
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Thank you so much, you are the best!
Hello,
You’re welcome!
We look forward to seeing you as one of our customers.
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Hi, if I purchase XStore, do I need to purchase other paid plugins separately to use it?
Hello, zeng7723622,
Thank you for your interest in XStore.
All plugins listed on this page – https://xstore.helpscoutdocs.com/article/36-included-plugins are included with the XStore theme and do not require additional payment. For more information on activation and purchase codes, please refer to this article: https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes.
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8Themes Team.
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I want the header to be transparent when I am on the top of the page. And that the header is white and sticky when scrolling down. I found out how to enable sticky, but unfortunately not how to make the header transparent when I am on top of the page.
Example: https://prnt.sc/hxaSbF8YbjTCAnd how do I get boxes like these 2 boxes. In full width
Example: https://prnt.sc/OfEOQaDsvJXyBest regards from germany
I have solved the problem with the 2 boxes.
Hello xRacer,
We are glad that you were able to resolve the issue. If you have any additional questions or concerns, please do not hesitate to reach out to us through the form on this page – https://themeforest.net/user/8theme. Our support team is always available to assist you.
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8Themes Team.
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1. If I purchase this theme then i will get those premium plugins for free? What if after x number of months/year I decided to change the theme then can i avail the premium plugin features without using X store theme? 2. I’ve certain custom codes in my current child theme which works really well however in other one paid theme it wasn’t working. What can be done if it isn’t working? Do you have any refund policy? 3. Are all the features build in such as buy now button, photo reviews, fake sale popup, people viewing etc
Hello, Sahima8292,
Thank you for your interest in XStore.
1/ Included with the theme are a number of plugins, which can be found on this page: https://xstore.helpscoutdocs.com/article/36-included-plugins. These plugins can only be used under the same license as the theme they came with and cannot be extracted or used with other themes. For more information on bundled plugins, please refer to this page: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
2/ Please review our refund policy at https://themeforest.net/page/customer_refund_policy. We are not responsible for any custom code added to the theme and we recommend consulting a developer for assistance.
3/ All the features mentioned are built-in to the XStore theme.
Kind Regards,
8Themes Team.
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Is the Theme compatible with Dokan Multivendor Plugin?
Hello,
Thank you so much for your interest in XStore.
Yes, it is compatible. Here you can find demo – https://xstore.8theme.com/demos/2/dokan/store/pacific-health-foods/
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Greetings, from two previous versions, some images such as the header, the header in the store and others, do not appear, as if the link to the image was broken. When doing it from the mobile, they are seen without problems. What will be happening?
https://prnt.sc/wT5JZSMXpz4pHello,
Thank you for choosing our theme.
In order to assist you with your issue, please contact us via the form on this page – https://themeforest.net/user/8theme and provide the URL of your site where the problem is occurring so that we can investigate further.
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8theme team.
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Hello,
As per your request, please navigate to Theme Settings > Header Builder and disable the Header vertical option. Then, add elements into the Main header area, as shown in the example provided – https://prnt.sc/scUnsZVAKAEn
Ping us along the way if you have any questions or concerns.
Kind Regards,
8theme team.
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Thank you very much for the help. I just realized how helpful the header builder is. Incredible thank you!
You’re welcome!
Kind Regards,
8theme team.
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Hello,
I am considering purchasing this theme. I found “Online Courses” in the demo templates. Can I use this template to create courses that include curriculum? Do I need a plugin?
If I can create online courses with this theme, I’d like to purchase it.
Hello,
Thank you so much for your interest in XStore.
We have 7 day money-back guaranty, so you could take a test drive.
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Hi, have uploaded the green energy demo but it looks different from the preview. Kindly assist. When I go to customize.php it is looking perfectly fine. But on the live site its missing photos and headers.
Hello,
Thanks for using our theme.
Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide the URL of your site and temporary wp-admin access via the Private Content area there.
We will take a closer look and give you an answer.
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interior theme demo not working…giving error that server side some changes required….plz tell what to say to server guys?
Hello,
Thanks for using our theme.
Do you mean the import of the demo on your site?
Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide the URL of your site and temporary wp-admin access via the Private Content area there. Also, provide a screenshot of the problem.
We will take a closer look and give you an answer.
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other demo is also not installing …sent request for support
Hello, webpat,
We have already responded to your support inquiry on our forum: https://www.8theme.com/topic/interior-demo-importing-problem-with-my-website/.
Please check your support thread for our response and follow up accordingly.
Best regards,
8Themes Team.
We, the Morbeck Group, are very happy with the purchase of the template and the excellent attention given by Mr. Tony! We recommend them.
Hello,
Thank you so much for such good words and for using our theme!
Regards
Hi, I am thinking of getting the them for hemp and cbd shop. i notice on the shop page you dont have a widget for categories.
https://xstore.8theme.com/elementor/demos/hemp-and-cbd/shop/Is this easy to add so it works well? Or it not possible?
Thanks
Hello,
Thank you so much for your interest in our theme.
Yes, enable sidebar (Theme Options > WooCommerce > Shop > Shop page layout), then go to Appearance > Widgets > add Product Categories widget into Shop sidebar area.
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Ok thanks
You’re welcome!
Regards
Hi, so I purchased the theme and upon install it says Your system does not meet the requirements.
But this is impossible as I use https://closte.com/ which provides power when I need it.
Is there something specific it requires that i can increase?
Hello,
Please read this article – https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Then go to XStore > System Requirements, and check the values there. Contact your hosting provider and request the limits be increased to the mentioned minimums.
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Its ok got it, Needed to increase a setting.
How do I get proper support?
All I see is a forum.
Thanks
Hello, @superdoosh,
We provide dedicated support for issues related to our theme through our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.
To receive assistance, please log in and create a support topic.
Our team will be happy to assist you.
Kind Regards,
8Themes Team
I bought 6 month support, if I buy again extra 6 month support, will I have support anyway 6 month or 12 month?
Hello,
Thanks for using our theme.
Please read this article – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support , and click on “Submit a request” button to ask a question to Envato.
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Why does the hower effect not work when hovering over products on the front page?
Hello,
Thank you so much for using our theme.
Please check settings of Products element on your Home page.
Submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and you will get further assistance.
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I wrote here but couldn’t find support.. is there an animation code for the home page product list?
Hello,
All your topics on the forum have got answers. Please check and reply there.
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thank you for your support it’s working fine now <3
You’re welcome!
Regards
Following the instructions…I have installed the theme but its not showing the “Import Demo” option and I get this message “There has been a critical error on this website.”
Please suggest the way out…
TIA
Hello,
Thank you so much for using our theme.
Do you have 3rd party plugins activated? One of them may be reason of the problem.
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.
Submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and you will get further assistance.
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Hi, I have used Single Product builder to set the single product page.
https://ladylola.gr/%CE%BA%CE%B1%CF%84%CE%AC%CF%83%CF%84%CE%B7%CE%BC%CE%B1/%cf%80%cf%81%ce%bf%cf%83%cf%86%ce%bf%cf%81%ce%ad%cf%82/%ce%b3%ce%bf%cf%8d%ce%bd%ce%b9%ce%bd%ce%bf-%cf%83%ce%b1%ce%ba%ce%ac%ce%ba%ce%b9/The content is streched with no margins, how can I set it to equal website size?
Thanks
Hello,
Single Product Builder > Layout > Full Width Layout > Off.
Please post new questions via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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