25 comments found.
Hello, I love your theme and have been using it for a couple of years now. I just noticed that at some point, probably with one of the updates run, some panels stopped working as expected. For example, a testimonials slider no longer shows the testimonials, just an empty space and a pagination at the bottom. Do you have any idea what might have caused it and how to address it? I can see that your demo works just fine.
I set up a brand new installation of WordPress and installed the version of the theme I had initially bought, which is 1.4, hoping to compare and address any issues where possible, only to realise that during the data import, the theme is installing all the latest versions of required plugins, in result bringing the installation to the same state I currently have my website in. Right off the bat, the homepage is missing content in various places, or it is messed up. Straight away in the 2nd “panel”, right under the banner, there is no content, only empty space, then lower in the section called “Our approach, How We Are Working”, the circle with numbers, the numbers should be spread equally around the circle and serve as a navigation, but now number 6 sits in the middle with other numbers probably hidden under it.. Then, right underneath it, there is a testimonials section, but it is free of any content again. See for yourself: https://woocommerce-1394803-5170539.cloudwaysapps.com/homepage-1/
The website generates 8 errors from the following files:
/bdthemes-element-pack/assets/js/modules/ep-advanced-counter.min.js?ver=6.4.0 /plugins/bdthemes-element-pack/assets/js/modules/ep-circle-info.min.js?ver=6.4.0 /plugins/bdthemes-element-pack/assets/js/modules/ep-advanced-icon-box.min.js?ver=6.4.0
Can you assist as in it’s current state the theme no longer works.
Even if there is a temporary fix like reverting one of the plugins to an earlier version (maybe Elementor?) I would appreciate if you could tell me about it, so that I can restore my website to a usable state.
Hello? Is anybody reading our comments?
hi i get error in installation
It says “XML file reading error occurred – check its existence” No response since
It says “XML file reading error occurred – check its existence”
I wish a full refund! Please contact me how I’ll get my money back.
Thanks a lot.
It says “XML file reading error occurred – check its existence
XML file reading error occurred – check its existence
Hello, After update plugins, lots of titles disappeared , I have already make a ticket on your site, Thanks!
20days no answer??
Please check your support site I have a ticket
waiting for 2 month already
Hello, what should I do with this error ? Thank you XML file reading error occurred – check its existence
Hello, ask your hosting fo fix security policy, to let the theme use a standard WordPress import option. Best regards
what exactly I should ask my provider? which logs shows me this errors ?
waiting for the answer
Можем как-то пообщаться, по нормальному, а не через несколько дней? Тема у меня не работает Хостер ничего не может сделать. Предложи варианты вордпресса с уже предустановленной темой и демо данными, чтобы я мог тупо импортировать на свой хост. Жду ответа. Спасибо.
Dear Team Support, There is an issue with site responsiveness and the demo content pictures have disappeared out of a blue. Have raised a ticket 5 days back, but it still remains unanswered. Request you to please look into it urgently as my business is suffering.
Hello, answered.
Best regards
My website was broken after I uploaded the demo theme, and I kept getting a “XML file reading error occurred – check its existence” message. I need feedback from your support team.
Hi I have raised the ticket to your support and its been more than 3 days, there is no response. The theme which i bought and downloaded is corrupt and demo is not installing. Kindly reply on ticket raised, or this is just scam theme?
Hello, answered. I got covid, so didnt work a week.
Best regards
I’m waiting for more than 24 hours for your support! Demo content is not working and website redirecting 404 page
I’m waiting now for more than 24 hours for your support! The demo import doesn’t work. It says “XML file reading error occurred – check its existence”
I wish a full refund! Please contact me how I’ll get my money back.
Thanks a lot.
Please, I have a pending ticket with similar issue about the UI not the same as your demo homepage 1. I will appreciate you take time to check my ticket too.
Hello, ticket answered. Best regards
Hello, I’ve recently bought and install the theme and the demo. But i’m not getting the same demo. I have a lot of spaces with a bad loading time. It looks it is because i don’t have the licence of the elementor pack plugin. Please can you help me ?
Hello, it is definitely not. The theme and all demo content dont required elementor pack license. Best regards
How Can i fix it ?
Please, Could you take time to check my ticket ?
Hello, ticket answered. Best regards
Hello , could you take time to check my ticket?
Hello! Done. Best regards
Thank you very much! there is still one need help , the footer on mobile looks still three parts squeezed together。
I install your theme and after installation when I visit the website it shows me that website contain virus. Help me to get out of this issue.
Hello! Send site, admin login, password to our support panel https://support.clientica.org/
Best regards
TechnoMedikss, done. But next time use our support desk.
Best regards
Your support page is also not open So how can I contact you from the support desk
Its not compatible with WP 5.8
Hello! Send site, admin login, password to our support panel https://support.clientica.org/
Best regards
already sent admin pw , thank you for help
Congratulations! Nice Work, GLWS 
Please I want a refund, nothing is working. Plugin not installing, them don’t like like the Demo, typogragrip have other color, Elementor Pack not working
Looks like a coding error on a plugin: /plugins/caldera-forms/vendor/symfony/polyfill-mbstring/bootstrap.php on line 15
Please need my Refund, I all ready buy another Theme, I’m not going to need this Theme anymore
I’s not compatible with the actual Wordpress Version
What is not compatible? Its compatible with WP 5.7.
If you got any problem, send site, admin login, password to our support panel https://support.cientica.org/
We will check and fix.
Best regards
Hello, Hope this theme to become trendseller because i love your design, Congratulations.
