Hi Curtix,

Please create a support ticket here: https://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

I did, 13 hours ago and your team hasn’t responded

Hi Curtix,

Our support team will reply your ticket within 24 hours.

Thanks,

ThemeZaa

Figured it out. Still love the theme. For others, deactivate the plugin, click on update required, click update….should be updated, go back to plugins, activate the Pofo Addon plugin.

Hi benyamindavis,

Glad you managed to update theme and included plugins, however we have already provided some articles here – https://pofo.themezaa.com/documentation/knowledgebase/theme-plugin-update/ for theme and plugin update.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi atefbouss,

You can please check services pages demos here – https://pofo.themezaa.com/services-classic/ > Pages > Services. You can then create your desired service detail page with various elements / sections available in theme.

For any further queries or issues please create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

I’m using my license in one WP site only. How can I do? It shoul been stolen.

Hi sol_menor,

It was used in 2 staging IP based domains but it seems those do not exist anymore, so it seems there is no action required at the moment.

Theme included plugins are not added in theme package but after theme installation and license activation, you should be able to install those plugins as per this article – https://pofo.themezaa.com/documentation/knowledgebase/start/install-recommended-plugins/ and it will get downloaded from plugin online repositery.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

WPBakery requires manual update. Pofo documentation says “you can always install the plugins manually.” How can I get this plugin? The plugin are not available on themeforest theme downloads.

Hi rh20team,

Please note that our system is showing an alert that your one purchase code is used in 4 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

the only site it should be licensed for is YoungstownForward.org

Hi rh20team,

Please remove WP setup in which you have installed Pofo theme.

You can use YoastSEO plugin to setup share meta data for your pages and posts.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi HirroCreative,

Please note that our system is showing an alert that your one purchase code is used in 5 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hey, thanks for getting back. I think I have 2 licences, will check now. The other sites were test sites so will remove them.

Hi lisalee2000,

Please note that our system is showing an alert that your one purchase code is used in 2 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi basaburua,

Pofo is compatible with WPML but we cannot guarantee with Polylang or any other multi-lingual plugins, however you can try it.

For any further queries or issues please create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi basaburua,

Please refer this article – https://pofo.themezaa.com/documentation/knowledgebase/logo-typography-and-colors/change-logo-size/

For any further queries or issues please create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hello moonjal26,

You should be able to download latest theme package from your account without purchasing new license.

With new purchase it will not affect your current Pofo theme website.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi hydranewmedia,

Pofo is not compatible with PHP 8.x, so you can please revert back to PHP 7.4. Our team is already working on Pofo theme for PHP 8.x compatibility and they will release theme update as soon as they will be done with the required changes and full testing.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi OrgiForest,

Unfortunately we do not have ready demo for fully dark mode.

Thanks,

ThemeZaa

Hi boutiqueabc,

We have already tested Pofo latest version with WordPress latest version and it do not have any padding / margin / spacing problems. So you can please check your plugins and code / css customisation which may be affecting there.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

I’ve checked everything, here’s how the layout is looking: https://boutiqueabc.com/boutiqueabc-software/ . The website was working fine before, and nothing was changed on our side, as far as I know.

Hi boutiqueabc,

If you have updated WPBakery to latest version then you will need to downgrade it to 6.9.0. For this you can deactivate and delete WPBakery and install it again and that should help. If this do not help then it will be difficult for us to guide more here and you will need to contact the support team.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi itdamherst,

Yes of course we will continue updating Pofo theme as needed.

Thanks,

ThemeZaa

Hi gomedianc,

You can add background video in your top row like this – https://prnt.sc/IjuDQGr9opEg and please refer this demo page – https://ilovegomedia.com/membership/one-page-navigation/ in your website for more information.

For any further queries or issues please create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

That’s exactly what I’m looking for. https://ilovegomedia.com/membership/one-page-navigation/. How can I change the video that’s playing? I don’t see it on WPBakery front end + back end editor

Hi gomedianc,

Please create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi simplysekar,

You will need to implement custom fields for your custom post type and related styling and options for front-end with the help of your WP developer.

For any further queries or issues please create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi Manilaah12,

You can deactivate and delete WPBakery plugin and install it again to have the compatible version from installed theme package.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi kadiara,

We have tested Pofo theme with latest WordPress version and it is working fine. So you can please check by deactivating all extra plugins except theme included and recommended to find the conflict.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

I no longer have the suscription to support forums, but I don’t feel I need to pay an extra for an error that seems to be a problem of compatibility between the theme&plugins with the new Wordpress actualization

Hi kadiara,

We have tested Pofo theme with latest WordPress version and it is working fine. So you can please check by deactivating all extra plugins except theme included and recommended to find the conflict.

For any further queries or issues please renew your item support and then create a support ticket here: https://www.themezaa.com/support/

Thanks,

ThemeZaa

If anyone has my problem, the issue is with WPBakery. If you have upgraded to version 6.10, you need to unistall and delete de plugin and reinstall the 6.09 version. Problem solved!