69 comments found.
hello presale question: Can I insert a video instead of the slides on the home page?
Hello,
Is possible.
Thanks
Hi Team, I have raised a ticket 3233380 for some queries, please check and respond asap. Thanks & Regards
Hello,
I will check.
Thanks
Hello!!! Where is the menu in the mobile version? Why is the menu not visible when scrolling down? https://pastenow.ru/b960b6408d7eb091c8e97f83dc9915cf
Hello,
I will update the sticky header for mobile in the next few hours. So you can buy Industo, then we can update this on your site.
Thanks
Hello! Already bought. The account is just different.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
ЛИЧНЫЙ БИЛЕТ #3236904
Thanks
We can’t use the theme because a plugin throws an error.
case-theme-core
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /*/wp-content/plugins/case-theme-core/lib/scss.inc.php on line 1394
Hello,
Please upgrade your hosting memory. Minimum parameters can be 512M
Thanks
Can you please tell me why the website is moving so slowly? I tried everything to optimize https://metalvibe.ro
Hello,
You can use several plugins to optimize your site: Autoptimize, W3 Total Cache
Images need to be optimizes: Ewww Image Optimizer
Demo page I am using SG Optimizer plugin:
https://wordpress.org/plugins/sg-cachepress/ https://www.siteground.com/tutorials/wordpress/sg-optimizer/Thanks
Especially services! The topic needs to be updated. I am also tired of editing codes. Topic needs to be updated ASAP And I also suffer with color settings. The gradients are blue, the colors in the blocks do not change. In tabs, the colors don’t fade either.
Hello,
Did you create a ticket and get support? Can you send me the ticket ID you created?
Thanks
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
The theme has an issue that I never encountered in any theme before in the past 12 years of my experience with WordPress!
The theme colours are hardcoded in the theme.css file and almost no colours are affected by those set in the theme options. I had to use custom CSS to change all colours manually!
The theme should be updated to reflect the theme options colour variables.
Hello,
When you change the color in the theme options and the color is not updated on your site? Can you send me screenshot or link your site. I will check.
Thanks
This is the staging site: https://optes.yousry.info/
You can see from the browser inspector that the theme original colour is hardcoded in theme.css instead of using CSS variables, and that I already overrode most of the colours using custom CSS (replacing the original orange colour with a different grade of orange).
The only element that is using the colours in the theme options is the “a” tag.
Sorry, my mistake. I just realised that it was updated in an incognito window, so when I emptied the website cache from the browser it worked fine on the normal window!
So that’s a much simpler issue but it’s still an issue. I didn’t expect that I had to empty the browser cache to apply the colour updates because all other theme options updates reflected right away without emptying the browser cache. So it’s weird that I have to empty the browser cache only for the colour updates to appear.
I’m not sure what could cause this, so maybe you can investigate for future users.
Thanks a lot in all cases.
Thank you!
Hello, Is it possible to provide the template kit elementor from industo theme?
Hello,
Template kit for elementor is not available.
Thanks
Thanks
TICKET #3200282 created, kindly respond urgently
Let me check. Thanks
Hello
I bought your theme and I have an issue
I want to make my website multilingual, and I use the plugin Polylang
But when I add any language to it, even if I add only the primary language (English), I immediately lose the header and footer and go back to an ugly version of them
I can make a multilingual copy of the header and footer builder but it doesn’t respond at all
I can’t choose any of my headers or footers
I try to make the pages full width elementor, but the ugly version still appears
Where does this problem come from? Is it from Polylang and your theme not compatible with it? or from the way I apply the plugin?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
hello there, I bought your theme and I have two issues 1. While editing i encountered Elementor service error and keeps loading forever. 2. I have tried and not been able to change the yellow and black color when I hover on the slider content below my revolution slider. Website is http://rxyz.theonlinemaketa.com/
PLEASE HELP!!
Hello,
1. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
2. I see it working. Please check: https://case.d.pr/i/sE3Y2G
Thanks
Thank you for your response, 1. is working now.. it was because i deactivated some plugins that came with the theme. But 2 is not working yet.. I’m talking about the slider right below the revolution slider.. that has yellow icon
Are you talking about this section? https://case.d.pr/i/cEOeTb
yes please
Options are not available but I can customize for you. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Thanks
okay. I’ll do right away
Please add a modal window Easy Modal
You can install this plugin.
Can you embed the module?
With the current version, the theme does not support this plugin.
Please add a modal window Easy Modal
Did you buy the Industo theme? Thanks
I can’t install Case Theme Core, Case Theme Import plugins
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Tiket number 3127488. Installed from an open source. Please update the theme so that there are no more problems.
I will check. Thanks
Hi, pre sale question: do you have figma file in this package?
Very Very Poor Response from the support team, i raised a ticket on two days before but still, i didn’t hear anything, kindly check ticket no. #3086878
Hello,
I will check your ticket now.
Thanks
Hello! Do you have any idea why I get 503 error when I try to import the Demo Content?
Hello,
The problem comes from your server because the time to load media files from the demo server has been limited.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, solved with the demo but do you have any idea why is moving so slowly? Is like isn’t optimised at all on pagespeed insights https://metalvibe.ro Thank you!
6 months and no reply yet…
Compré este tema para que sea más fácil todo y ha sido lo contrario. Solo se visualiza un demo y deberian haber mas. El que necesito no se visualiza. Necesito respuestas ¿Como se puede solucionar este problema?
Hello,
You just need to install demo data with one click and your site will include all home pages.
Thanks
Headers and Footers are locked and not working. please attend to this ticket its over 1day 3070832
Hello,
Let me check.
Thanks
Headers and Footers are locked and not working. No solution for this ticket #3068069 for 3 days. No information about the progress for 2 days!
Hello,
Let me check.
Thanks
It’s OK now. Thank you.
