195 comments found.
Dear OceanThemes
You don’t need to ask to open support tickets because support is not needed. Only updates are needed
WP-message: Your theme (Envor) contains outdated copies of some WooCommerce template files
Yuor included plugins and their current versions:
LayerSlider 7.10.1 (2024.03.27) while current is 7.15.1 (2025.07.08) MegaMainMenu 2.1.7 (2018.04.03) while current is 2.2.4 (2024.12.21) WPBakery(VCcomposer) 7.6 (2024.04.10) while current is 8.6.1 (2025.08.05)
... each of them missining important PHP error and SECURITY fixes …
So please just update your theme for latest WP, WC and PHP compatibility and include latest versions of built-in plugins … or allow a free switch without included support) to antother of yours multipurpose responsive themes that are still maintained (eg.: Archi / Onum / Sandbox) Otherwise your claim for lifetime updates on your products is only a big lie !!!
Hi,
Please contact with us via email to get support: https://themeforest.net/user/oceanthemes#contact
Thank you!
Other 9 months has gone …. your reaction (nothingness) still the same.
You advertise great savings due to included plugins, but the reality is that they are not because they are old, outdated/incompatible and potentially dangerous due to their security flaws.
... and this theme is on average 40% more expensive than others that beside being better (eg. bridge, just a point of view) are also actively supported. You are fooling over 500 purchasers in this way.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Theme (2.4.0) is not updated almost two years: with 2.4.0 the bundled plugins was removed thus the latest plugin files are from theme version 2.3.0 and even this haven’t teir latest versions.
Please release latest versions of bundled plugins (jc_composer, layerslider, mega_main_menu) !!!!!!!!!!!!!
Hi,
We are working on update version and release as soon as possible.
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
One of the plugins bundled with this theme appear to be outdated and may contain security vulnerabilities.
Vulnerable Plugins:
Layerslider version <= 7.7.9 https://layerslider.com/blog/important-security-update/
Can you please update the theme to include the updated plugins, or provide me with the relevant updates?
Hi,
Please download the plugin new version here: https://www.dropbox.com/s/9ex1gczfh4rip79/LayerSlider.zip?dl=0
Thank you!
Great, thank you for your help.
I have a client using Envor theme version 2.0.2. Encountering issues with update to php8.
1) Where can I update the theme? Is there no option on backend to do so? 2) Is version 2.4 compatible with php8? 3) Do I a need license key to update for an already running website?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Ok, understand. My client lost his purchase code. Bought it 4 or 5 years ago. Can you, at least, answer my general questions about php8 compatibility? Thanks!
Fact is the theme (2.0.2) does not run with php8 and I cannot find any new versions change log issue concerning php8. So I don’t know if this is resolved.
Ok I got the license key, but it seems expired. However buying a theme usually it is guaranteed to have the theme updates. Actually, I don’t need support, but need to update the theme. How is that to handle when I cannot download it?
Hi,
Please log in with your Envato account and go to the Downloads tab, download Envor latest version for your website: https://themeforest.net/downloads
Thank you!
Hi Thank you! Is there a possibility to download with my account which is different from the one who bought the theme for my client? I have only the license key.
I’m having the same problem as cappon above. Is there any solution coming?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I had an old version of the themplate running. WPBackery on the backend was nit working anymore. I updated the template to the latest version but WPBackery still not working. Can you help me with this problem?
Hi, please try following this to update WPBakery Page Builder: http://oceanthemes.net/docs/blog/2-how-do-i-update-included-plugins/
I did this, but no solution. I find out that the jQuery is outdated and not supported in the latetst WQordpress version. Is the envor template going to be updated? or is it end of life?
Hi 
Thank you very much for helping me with the plugin updates!
Since updating to the latest WordPress version, I encountered a jQuery problem.
Using the jQuery Migrate Helper, I got the following message:
“This page generated the following warnings:
https://websitename.co.za/wp-content/themes/envor/framework/Custom-Metaboxes/js/cmb.js: jQuery.fn.live() is deprecated https://websitename.co.za/wp-content/themes/envor/framework/Custom-Metaboxes/js/cmb.js: jQuery.fn.live() is deprecatedPlease make sure you are using the latest version of all of your plugins, and your theme. If you are, you may want to ask the developers of the code mentioned in the warnings for an update. “
How should I proceed?
Thanks!
Hi,
Thank you for your feedback, we’ll fix the issue as soon as possible. Please wait for new update.
Thank you
Thank you. I was using iThemes Security on the site, but that also seems to be causing a problem. Is there a better security plugin you would recommend?
Hi,
are we likely to get an update for wpbakery anytime?
Thanks
Hi, please try following this to update: https://oceanthemes.ticksy.com/article/6352/
Thanks, from what I can see in the plugin files, this is Version: 5.7 but the latest version is 6.3 is that correct or have I misunderstood?
Please try this: http://oceanthemes.net/docs/blog/2-how-do-i-update-included-plugins/
we are ruining a website supernova.com.pk with your theme, when update find, header come on from page also, please help!
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hello, We are currently experiencing a problem with “OT Q&A FAQ”, unable to update with the WPBakery. No error message. Best regards
Hello,
Please don’t worry, we’ll check and fixed issues for you.
Please submit a ticket on support system with your link website + wp admin account (set private ticket): https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
My license as expired :/
Hi, Please contact with us via email to get support: contact@oceanthemes.net , Thanks
Hi there
I bought this theme back in 2015 originally and now I have changed the company name and server location so I bought the up to date theme, but i am unable to change the main colour from the Red to 3399cc hex colour, no matter what I do it will NOT accept it and returns it to the original Red colour? Also not uble to upload a new logo.
Original deployment is managedconnections.net
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hello, how can I set the background image for the boxed version of the envor template as “NO-REPEAT”? I can’t find the relative setting…
Thank you!
Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Thanks.
Hello, i would like to know if I can use the “Envor” regular license for an offline website and than for its upload on the server, using two times the product activation. Thank you
I’s ok, you can use on both local and server, Thanks
Hello, I would like to know if in the “Envor” WordPress theme it is possible to insert videos instead of photos in the incorporated theme sliders. Thank you.
Hi,
This theme is using Layer Slider, so you can custom slider very easy. You can add videos instead of photos in the back-end.
Thanks for interested our theme.
Hi, How do I get an updated version of WP Bakery / Page Builder for my site? Do I need to renew support? Thanks,
You can contact with us to get new plugin file, Thanks
What’s the best way to contact you? I see that you are no longer offering support by email? I have a few questions, for example – can I update to Wordpress 5 or is the theme no compatible with the new core version? Thank you!
Sorry, we also have plan to update the theme in next week, our email contact: contact@oceanthemes.net , thanks
Dear Author I now used Constructy for www.insutech.co.th. I’m going to change my hosting provider to other, moving my website to new server. How should I do. Please suggest. / Thank you very much.
My purchase code: 7db451b3-40ec-4000-96eb-1747a42f953b
BRs,, Bunditt bunditt.v@vsoft.co.thDear Sir I now used Envor themplate for www.asahiplus.co.th. I’m going to change hosting provider to another moving my website to new server. How should I do. Please suggest. / Thank you very much.
Item Purchase Code: fe227e32-0b5b-4079-aed7-142f9a061f79 Purchase Date: 2014-12-13 13:08:12 UTC
BRs,, Bunditt bunditt.v@vsoft.co.thHi, you can use this plugin to duplicator your website: https://wordpress.org/plugins/duplicator/
Hi guys,
It looks like my support expired while I was trying to sort this out. Unfortunately I haven’t been able to finish troubleshooting becuse I don’t have an iPad to check the site on so I have to wait for feedback from someone else 
This was the query:
“My client has just noticed that the site does not display correctly on iPad in portrait mode. (screenshots available)
This seems to be a new problem: one of the other team members seems to think it was working previously. I don’t have an iPad, so I can’t check or replicate the problem.
Do you have any idea why this might happen, or how to fix it without breaking something else
Thank you!”
Support replied that I could “setup responsive in Columns Settings”, but this does not seem to have helped me. In column settings > Responsive Options, the Small screen size setting cannot be edited (presumably this would be applicable to iPad?) It has “Default value from width attribute” and its greyed out.
Please help!
Hi,
Please download and update the new theme and all new plugins for your website, I have update today.
Thank you
Thank you
I have downloaded the updated theme.
What is the best way to install the update, as I am also using a child-theme of envor?
Please read more guide: https://oceanthemes.ticksy.com/article/6351/ , Thanks
Hello again
I updated the theme as per instructions. The problems persisted on iPad, so I went to have a look at your demo site, and it see that it has the same problem with certain elements.
I’m using Responsinator to check (http://www.responsinator.com/?url=http%3A%2F%2Fdemo.vegatheme.com%2Fenvor%2F )
Scroll down to the section for iPad (iPad portrait · width: 768px) to see what I mean.
Problem elements include but not limited to:
OT Services Box, Pricing Tables #1 and others.
Any ideas how to solve this?
Thanks!
Hello,
Submit your ticket in this category to get support from us: https://oceanthemes.ticksy.com/submit/#100001857
Please submit a ticket on support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you.
Hi,
The our theme is not support custom widgets in the header.
Thank you for interest to our theme.
