294 comments found.
hey guys, does this work with latest wordpress update, once i updated everything broke
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Mikado Portfolio part of
Qode Interactive
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it’s great on PC while on mobile there is no easy Search field for customer , and there is no easy way to add videos for your products and there is no tested plugin for adding videos so you have to figure it out and accept the results , hope to solve this permanently “NOT as a workaround” , Normal Search field for mobile that easy form customer to use it , and easy product video plugin
Hello,
Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added. Thank you for understanding.
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Qode Interactive
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It has been more than one year without an update?
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
If you need any further assistance we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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When are you going to release an update for the theme? It has outdate files for woocommerce
Hi there,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme should work correctly with the latest version of WordPress and you should know that in case you need the latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version. As for the WooCommerce, please take a look at the following article.
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I am having trouble with the license key (purchase code) for revolution slider. The key on Download > License Certificate does isn’t valid.
Hi there,
The Revolution Slider plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. When a plugin is updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.
You can read more about this here: Bundled Plugins
Regarding activation, please take a look at the following article: Activating Licenses For Bundled Plugins
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Mikado Portfolio part of
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Do you provide support for incompatibility issues with third-party plugins?
Some plugins are not working in your theme.
Hi there,
Thanks for writing in! Please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will investigate this on your end. Usually third party plugins are not tested and we cannot guaranty theme compatibility for the same reason.
Thanks
Support
Mikado Portfolio part of
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Hi, after Wordpress 6.1.1 update theme stopped working.
Hi there,
Thanks for writing in! Which theme version do you use and have you updated the theme to the latest version since it should work perfectly fine on the latest WP version as well.
Please keep us updated.
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Yes, did the update to theme version is 1.10. It shows this error – cocco/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.0, cocco/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
Hi there,
The Core version is 1.7.1 so please check if you updated the Core plugin as well.
When it comes to Woo you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
We tested the theme with the latest version of Woo and WP and could not encounter any issue with it since everything was working fine.
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Yes, the core version is up to date 1.7.1 Looks like the problem is with WPBakery page builder. The page works fine if i open it from admin panel.
Hi there,
If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, upon installing the theme and adding “Mikado Icon with Text” to make it like the qodeinteractive shop-grid page, it is very different. How do I make the background and dotted interrupted lines for that element? Also, how do add the Wishlist and My bag on the right of the search while also being visually styled the same way the example theme page for shop-grid is?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking the themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
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Hi. I’m running this theme on PHP 7.4 but need to upgrade to 8.1. However when I switch to 8.1, the website stops working (A critical error has occurred on your website. Check your site administrator’s inbox for instructions.). Is the theme not compatible with PHP 8.1?
Hi there,
Thanks for writing in! The theme is currently compatible with PHP 8 so you can use it until we release PHP 8.1 compatibility within a future update of the theme.
Thanks for understanding.
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When I switch to 8.0 I also get this message..
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
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Qode Interactive
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I managed to solve it. Here was the only problem (replace { wit [):
Fatal error: Array and string offset access syntax with curly braces is no longer supported in cocco-core/core-dashboard/sub-pages/import/import.php on line 283
Hi there,
We are glad to hear this is resolved!
Support
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Will the theme run on WordPress 6.1.1? Can the Cocco Core 1.7 module be turned on properly?
Hi there,
The latest theme version does include Cocco Core to 1.7.1 so please udpate your theme to the latest version 1.10 and everything will work well.
Thanks.
Support
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Something is wrong with the import demo feature… It stops at 36%
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello, how to change the pictures please? is there any easy way like in DIVI or elementor? because the only available editing is very complicated, so might be I missed something, please your suggestion for editing the text and images in a simple way
Hi there,
Thank you for reaching us!
The theme comes with WPBakery page builder and you can check our themes documentation for instructions.
Of course if you need any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Please fix compatibility theme with woocommerce version 7.1.0
Hi there,
Thanks for writing in!
You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Add to cart button is displayed on the image in your theme. Is it possible to move it to the default place like below the price in product page?
Hello,
Unfortunately that is not a feature of the theme. Add to cart button will be displayed on hover as shown on our demo pages.
For a more detailed overview of theme’s options please check the documentation in this link and if you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hello, I haven’t bought the theme yet but I want to know beforehand is it possible to display the shopping cart icon and my account icon in mobile.
Hello,
Thank you for reaching us!
There is a “Mobile Area” in Appearance > Widgets, and widgets added here will be displayed in the mobile menu (please see screenshot).
Do let us know if you have any additional questions.
Support
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Is there a way to see a visual list of all the available icons in this theme? When using an icon element, I can select between Dripicons, Font Elegant, Font Awesome, etc., but then I only get a text list of the preinstalled icons (for example “dripicons-alarm, dripicons-align-center, dripicons-align-justify, ...”).
This list isn’t very helpful because it’s obviously much easier and quicker to actually see an icon rather than to only read its name and then having to select it and update the page to see what the actual frontend version of the selected icon looks like.
Am I missing something or is blindly selecting an icon by name the only way to see what I’m actually working with?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hello, we purchased the theme and we are not allowed to use Google Fonts. Can we store them local? Is there a snippet or a setting to do this for the theme?
Hi there,
Please take a look at the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Hi, will there be a newest update soon? Or if this theme has stopped the updates? Just want to confirm before purchase.
Thank you
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon.
Support
Mikado Portfolio part of
Qode Interactive
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I am running wordpress on AWS Lightsail. It has 2GB Ram, 1 CPU, 60 GB storage. But my server keeps crashing after installing this theme. Last time I got the error of out of memory on server system logs. I want your help resolving this issue. How can I make this theme to use less resources. Because this theme uses so many resource and make my server crash.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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Hi,
I want the owl-slider to show 2 items in mobile responsive view. It shows 1 only. There are no settings available to do this. Have been waiting since saturday for support request for the same, still no reply. Atleast tell us which file to modify, we can change the code in owl-slider codes
Hi there,
Thanks for writing in! We do see that your request was responded to so if you need any further assistance please continue the conversation with our support team. Thank you.
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