70 comments found.
I installed your Blake von Hauer theme and really like it. However, when I try to mimic the titles that appear in the preview on Themeforest, I see that it uses italic and bold titles. But I don’t know how to adjust this now that I have the theme installed.
Hi there, thanks for reaching out!
It seems your support period has ended. Please renew your support package from your Downloads section on ThemeForest to get 6 or 12 months of help.
Thanks for your understanding!
Hi
We tried to install the theme and we found sidebar as well as other widgets on the home page are missing. header is not sticky.
it doesn’t give exact same look as the preview of the theme. It has only 4 widget areas not 9 (shown in documents )
question : Does tools -> import just adds only blog posts into site ? we do not want to import blog posts because we have our own blog posts in website.
Looking forward to hear from you.
Hi there, thanks for reaching out!
Please see:
https://theburnhambox.com/help/blake-von-hauer/ https://drive.google.com/drive/u/3/folders/1IIrkCMsrBxYKQIhvYXlZUpy8uverLKS9Kind regards
I want to use the banner management on the theme, how do we add an image as a banner?
Hi there,
You can just add your image into the field like below:
<img src="https://theburnhambox.com/blake-von-hauer/wp-content/uploads/sites/9/2020/10/blake300.jpg" alt="" />
Please replace the image URL with yours.
Hi there,
I purchased the theme Blake von Hauer but am facing some difficulties:
The plugin Instagram Feed does not work, I’m seeing a blank page when I try to open the setup pages
The WP Bakery plugin is outdated (since 2024-12-10 – version 8.1 is out)
Please can you provide the latetst versions of these plugins?
Thanks!
Hi there, we’re not the creator of these plugins. You can contact the plugin creators. By the way, our theme is not related with the WP Bakery plugin at all.
Kind regards
Hello,
I just imported demo files to start working on my website with your theme. But home page sliders, top & footer menu are missing how do fix this.
Thank you.
Hi there,
Please see the following links:
https://theburnhambox.com/help/blake-von-hauer/ https://docs.google.com/document/d/1W5QuPh1PQdWZ1ne7EHwRmVazehPkc2teI3SvNf6fxHY/ https://docs.google.com/document/d/1Id-yitdLTRChKdXJKy0I7ong50Sy6l3zSD2x6gn1X2w/ https://docs.google.com/document/d/1-aP0uREVd6TdTt3W1qLeqmhiWbPxSgQXJfWwPuukYYM/ https://docs.google.com/document/d/1BijkPO296eCqA3fJYs503brqr6yXYTs_G1X7NP6RAXg/Kind regards
Hi there, thanks for reaching out!
Please see the following links:
https://theburnhambox.com/help/blake-von-hauer/ https://docs.google.com/document/d/1W5QuPh1PQdWZ1ne7EHwRmVazehPkc2teI3SvNf6fxHY/Hello, I am having trouble connecting your product to Wordpress, could you please assist with directions?
Hi there, thanks for reaching out!
Please see: https://theburnhambox.com/help/blake-von-hauer/
I have another question. I removed the excerpt from the post, but the featured image is till on the page. How do I remove the featured image from the post page, but not the post? Also, I seen the banners under customizations, what are they supposed to be used for?
Please go to “Appearance > Customize > 7. Post Formats > 7.1 Standard Posts” and uncheck “Show Featured Image on Post Pages”.
Thank you! It worked out perfectly!
Hello. I just purchased this theme a couple of days ago, and I am still setting it up. I am trying to figure out what font is used for the main headers/ primary font. I would like my headers to look exactly like the demo. Meaning I am trying to figure out how the headers are italicized and bold at the same time.
Also, is the Header on the homepage that says “Blake Von Hauer” a logo, or is that included in the demo? If so, how do I find it, upload it, and customize it?
Hi there,
You can stylize your titles like below:
<b>Iconic Pieces </b>of This Autumn are<em> Oversize Coats</em>
The logo we used on our demo site is not customizable. Just a png file: https://theburnhambox.com/blake-von-hauer/wp-content/uploads/sites/9/2016/08/bvh-logo.png
The font in the logo is Playfair Display.
Thank you so much. I really appreciate this!
how can I import demo content?
it says: Failed to import slide-group cover Failed to import slide-group fullwidth
Please ensure that you’ve installed and activated necessary plugins before importing the demo content. For more information: https://theburnhambox.com/help/blake-von-hauer/#slider
Hello there! If I renew support, can you assist me on having this theme look exactly as your demo page?
Hi there, thanks for your question. Sure, we’ll help you if you renew your support package.
Best
AWESOME!! Renewing now!
Done! What’s the next step?
Done! What’s the next step?
Thank you very much!
You can start with these documents: https://theburnhambox.com/help/blake-von-hauer/#demo
https://docs.google.com/document/d/1W5QuPh1PQdWZ1ne7EHwRmVazehPkc2teI3SvNf6fxHY/If you need us to do it for you, please send an email to burnhambox@gmail.com including your WP login address, username and password.
Best
Hello there! If I renew support, can you assist me on having this theme look exactly as your demo page?
Needs another update. This is, undeniably, a beautiful theme BUT the nested mobile menu is where everrthing falls apart.
Just try navigating/clicking on the mobile menu itmes. Unless you click on the tiny, 1-character ”>” symbol, the menu simply reloads the current page you’re on.
Restated: The ”>” symbol is propertly linked, but the menu text (words) are not.
For example: Click on “Layouts” from the main menu (on mobile) and it reloads the home page. BUT if you click on the ”>” symbol, it works…
Unfortunately, no visitor is going to make this distinction.
Please don’t ask me to elabroate. Just try using the demo site/menu on your PHONE and pay attention to what page loads when you do.
P.S. The menu works fine on desktop.
Looking forward to you fixing this sooner, rather than later.
Hi there, please go to “Appearance > Customize > 4. Header > 4.18. Trigger Mobile Menu” and uncheck “Clickable Parent Menu Items in Mobile Menu”.
Thank you so much. May I kindly recommend you do the same for your demos? Best regards.
Hi, Ive downloaded your theme from Envato elements but this theme is not installing on wordpress site 5.9 version
” The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.”
Hi, please see: https://help.market.envato.com/hc/en-us/articles/202821510
Hello there! I received your support email with instructions to solve my issue, but upper widgets still not show as in demo.
Hello, could you please send an e-mail to burnhambox@gmail.com including your WP login address, username and password to let us do it for you?
Hello there! I have been trying to obtain support to get the theme to look exactly like the Live Preview you offer. I installed and all I have is a very basic theme, without full instructions on what to activate or change so that it looks like your theme preview> I am working on a deadline, and was hoping someone would help me. Thank you!
Hi there!
Please see: https://theburnhambox.com/help/blake-von-hauer/#demo
And this one: https://docs.google.com/document/d/1W5QuPh1PQdWZ1ne7EHwRmVazehPkc2teI3SvNf6fxHY/ (Look for Upper Widgets)
Hello there! How can I make my site looks exactly like your demo? I followed the instructions on your help guide, but I can’t figure out how top add that image header and the 3 static images/posts under as in your demo. Thank you,
Just replied your other comment.
Hello, good morning, the page is beautiful and we are happy. But, I don’t know what happened, I only had two months of support. I did not have the 6 agreed. The support expired without me being able to use the rest of the 4. The reason they did not reply to the support emails anymore. They referred me to the forum of this page of “themeforest-envato”
- Please I have a question:
The contents of the news of HOME (The one with the photo on the left and text on the right ) don´t change
I publish but this news ( column news ) remain static and do not let we see the new news
Thank you
Hi, please go to your Downloads section to renew your support package.
Hello. good day!
I contracted 6 months of support via email with you
But (I don’t know what happened) you only answered me for 2 months
So I wrote to you about 4 or 5 times by email but I did not receive a reply from you again.
I mean: You answered 2 months very kind BUT you did not answer my questions during the other 4 months included in my support contract.
Have they changed their way of proceeding? I looked at the sapm and I didn’t see it either
Where then did you answer my questions?
I am interested in having support. But I really i would like to have the support
If I pay now, anyboy answer me?
How do we do it
THanks
Hi, the only support platform we use is this comment section. Please use this page for any kind of help requests unless it includes private info. We’d be happy to help you once you renew your support package.
Kind regards
Hi, And by email you no longer answer the support? Since when? Thanks
Hi again, if you have any help requests with our theme, please renew your support package.
By the way, you can see our message to you which says “use the comments section” 7 months ago, here: https://i.ibb.co/fMxdD6n/forward-reply.png
good evening, I would like to reproduce this layout of the site. (I attach image)
https://www.dropbox.com/s/x59npxpf95nj4cs/Schermata%202020-09-22%20alle%2019.03.28.png?dl=0I imported the demo data but I can’t reproduce the same layout, for example, the boxes under the slider. (I attach image)
https://www.dropbox.com/s/eito0zo9mli2wg3/Schermata%202020-09-22%20alle%2019.03.45.png?dl=0thank you
Hi there 
Please see: https://www.wpselected.com/blake-von-hauer/help/#demo
And this one: https://docs.google.com/document/d/1W5QuPh1PQdWZ1ne7EHwRmVazehPkc2teI3SvNf6fxHY/ (Look for Upper Widgets)
Can anyone tell me how to add the leaderboard banner to the bottom of the homepage please?
Hi, please go to “Appearance > Customize > Banner Management”, add your banner code and select “Below Blog Homepage Widgets” or “Post Pages (Below Post Comments)” or “Pages (Below Page Comments) from the “Choose a position” drop down.
