39373 comments found.
You have 4 licenses for this item.
Please give me the details what it means..?
Hi,
I’m not sure I understand. Could you please elaborate the query a bit?
I do see you have active support so if you need technical assistance, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
When i save the page all the blank lines are gone and the container with the prices are getting mixed up. It doesn’t matter what page it’s on anywhere the container with the prices are on it.
Hello @interjoy
This will require our team to take a closer look into your site to see where the issue might be coming from, you have a valid support with us and should be able to open a support ticket without any issues, please do that and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
So to fix a bug in the theme I have to pay again?
Hello @interjoy
there is some misunderstanding here it seems, there is no such bug and you don’t have to pay anything at all, as I mentioned earlier you already have a valid support and should be able to open a support ticket without any issues following my provided link above.
Thanks
-Ammar
Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here. If you think this is incorrect please click the recently renewed button below to refresh the support status. Also ensure you have all your purchase codes added in the my account area.
Hi there
I can confirm that your support account is active. Please log out of your account, clear the browser cache, and then log back in to refresh the status.
Thank you, MB
Thank you
No worries, have a good day ahead.
Thank you, MB
hi i have my license with a multisite that uses the subdomain structure. they all have the same primary domain. does that mean i will need a separate license for each site? thanks
Hello @Lukechows
This will depend more on how the multisite is setup, we have a very detailed FAQ section which explains everything regarding the licences here => https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thanks
-Ammar
they all use the same primary domain. e.g. example.com, us.example.com, eu.example.com. thanks. the just says a license per domain. so im not too clear.
Hi, i would love to have horizontal Scroll options. Are they planned for the close future? And what about animations that depend on scroll up and down (on scrolll down they start and on scoll up they get reverse). Thanks
Hi,
What do you mean when you say horizontal scroll option? For what particular area/elements?
And for scroll direction animatio. You can pass this as a feature request by going to https://theme-fusion.com/feature-voting/
You can either +1 a feature that you would like to develop or you can submit a feature request at the end of the page, Screenshot here → https://prnt.sc/10ctmvw
Thank you. – Abbas
Hi, Is it possible to make the “Portfolio carousel” with finger swipe on the mobile screen? Many thanks,
Hi,
You can enable this setting in Portfolio element when in carousel mode and it will allow scrolling by dragging/finger swipe:
https://share.getcloudapp.com/jkuOjz7m
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Please i did a re install of wordpress on my site now i want to use my purchase code, but its showing that its already used how can I correct this. thank you
Hi,
For that, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi, I need your help for my website. I restored a backup of my site. I updated wordpress, the Avada theme and the necessary plugins. Now I no longer have access to the “live builder”. I can no longer edit my pages. An advice please ?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please reach us via the form on this page and detail your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
hello good afternoon
Does the theme have a real time search engine? If not, will there be any option?
Hi
I am not quite sure what you do mean by a real time search engine but we do have an option of live search. This will display results in the search bar as a dropdown as soon as it find relevant pages. You can read more on this here, https://theme-fusion.com/documentation/avada/options/search-options-in-avada/
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
i have this problem when I try install the theme, i get this massage (The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.)
Hi,
Please see that you install just the Wordpress Install file (Avada.zip – About 10MB in size) – not the entire download package.
For details, please see our guide here: https://theme-fusion.com/documentation/avada/installation-maintenance/how-to-install-avada-via-wordpress/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Since the last updates of the Avada theme and patch, every of our websites meet significant slowdown. Please do you plan to fix these issues ? Otherwhise, we are gong to buy other themes for the website to come. Thank for your answer.
that’s terrible, that we have to renew a licence to get the support team for this kind of issues. The renew of the licence should be less expensive than the actual price..
Hi there
Patches cannot affect the performance of a website.
It is common knowledge that if your support is expired you can contact us is here > https://bit.ly/2NJoU51
Thank you, MB
After updating to the new version My appearance/Menu stop working. What we can do for that kind of issue ?
Thanks Jim
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
My license shows that it is not registered in my website’s control panel, although I checked the license and it is registered in https://theme-fusion.com/support/
Hi
Can you please try to unregister the purchase code.You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site
In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/ed-yKwtDIXmd Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/jL9J2FBZLSiT Once unregistered, the purchase code can be used once again to register the same site
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Image Carousel. With 4 images and 4 maximum columns works fine when show navigation is on. But when navigation disabled, shows only 2 images.
Am I missing something?
Hi
We are unable to emulate a similar issue at our end, Screenshot here
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hey guys,
We have several hundred licenses across many accounts. No doubt the best Wordpress theme in existence. Our team just started a build with the latest version and have found some critical errors.
One relates to titles taking on properties of the first title in the stack, not matter what all other settings are. Another is related to embedded columns not displaying shadows. That’s after just an hour of using the latest build. Tried many fixes, nothing seems to work.
Once you respond happy to delete this comment. We’d just prefer direct communication to get these issues addressed immediately, especially when we don’t want to chance updating 500+ sites not knowing what the outcome might be.
Hello Tricell
Regarding the title, every title element should hold its own value, however in many cases customers have their own html added inside the title element that can definitely break titles and can cause this issue, this will require our team to check how the title is setup, from your end please make sure that there is no broken html or extra header tag inside the title element, you should be setting the header from the design tab in title.
Regarding the box shadow, can you please make sure you are on the latest version that is 7.9.2 as we have fixed a bottom shadow issue specific to image element, but this will also need us to check how this is all setup, in any case you have a valid support, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
How do I add a link to a “Accept and close” text in order to close off canvas? What would be link href in that case?
Hello @edbelz
You can simply set this up using the dynamic options in text element or button element, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello, i want to buy your theme but before i have 2 questions
I would use the website mainly for online shop. 1. On the mobile version in the online shop where you want to order a product you have an add to cart button but when you add product there is no notification that the product has been added to the cart only when you go back down under the add to cart button on the product page you see that the product has been added to the shop. Is it possible to change this? To add some notification that product has been added to your cart.
2. Is it also possible to have a cart icon on the mobile version and that when you add a product to the cart that the icon shows how many products you have in the cart?
Thank you very much, Tjaša
Hi
I do see you already have a purchase batch on your user account. However, to answer your queries
1) You can use custom layouts and post cards to change this and a notice can be added
2) While this can be added, there is sometimes not enough space in a mobile dropdown to show a dropdown effectively. Other elements like an off-canvas popup with a mini cart will be equally effective in doing this (in show cart items in mobile mode)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
unable to register my theme my hosting account was compromised i installed fresh copy of purchased avada and when i try to register theme i get this message please fix “This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.”
Hello @muslimmedical
That simply means the purchase code is been used on multiple domains at the same time, you can further contact us here => https://bit.ly/2J9DGTm
Thanks
-Ammar
Hello, I changed my website ip adresse and remove the purchase code. But when I try to put it back, it says that “The purchase code is already being used on another domain”. How can I proceed ? Thx
Hi
Can you please try to unregister the purchase code. You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site
In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/ed-yKwtDIXmd Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/jL9J2FBZLSiT Once unregistered, the purchase code can be used once again
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I made my site live recently using Avada theme and got “New Mobile Usability issues detected” email from Google Search Console. The errors showing are “Text too small to read”, “Clickable elements too close together” and “Content wider than screen” – all errors are on my home page (https://hydronichvac.com/) and another inner page. The theme is responsive and should be optimized for viewing on smartphones and tablets. I searched online and the most common fix (add this code to header area of webpage affected…<meta name=”viewport” content=”width=device-width, initial-scale=1”>) is already there in the header.
Is there a bug or fix with the theme that I can update and have this error go away? I have not done any customization to the theme so should not be getting this error. Any help/guidance would be greatly appreciated.
Hello @hydronichvac
Our responsive typography settings should take care of that on its own, you have the choice to control the responsive sizes on different devices for sure, can you please make sure that you have followed the instructions here => https://bit.ly/3J5VCNb
If however the issue persists, we will need to take a closer look into your site and will need you to open a support ticket with us further.
Click Here to Get Avada Support
Thanks
-Ammar
We Want Offline Payment Gateway to process Local Payment or cash in hand
Hello @hridoythebest
You can use any payment gateway that is offered by WooCommerce that suits your requirements, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
