Hello,

Thank you so much for contacting us.

Please let us know where you customized: child theme or parent theme?

Data will be lost when you customized in the parent theme and you need to remember to back up the data before upgrading.

If you have any issues please submit a ticket via this link: https://support.wpthemego.com/. Our team will check and help you there.

Thanks!

Hello,

Thank you so much for contacting us.

If you customize directly in the theme, during the upgrade process, these customizations will be lost.

You need to back up all those configurations and copy them after the upgrade.

If you need help please contact us via this link to get help from our team: https://support.wpthemego.com/

Thanks!

Hello,

Thank you so much for contacting us.

For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.

Thanks!

Hello,

Thank you so much for contacting us.

Currently, because our server is installing a lot of themes, it may affect the loading speed of the theme. But don’t worry when this theme is installed on your server it will surely load very well.

You can check loading speed: https://gtmetrix.com/reports/demo.wpthemego.com/hqa2XgpR/ https://gtmetrix.com/reports/jiji.ng/qFCu66Pz/

If you have any questions please let us know

Thanks!

So, If I buy your theme. As soon as possible I will make demo your theme. Then thats it right?

Of course I know, I will add my products Instead of your demo products and categories as well as. But my question is just demo will help mobile and desktop website ready to use. After I change slide show, home page banner, Add products contact page and etc. So no any issues right with it? Coz I’m afraid of new themes purchasing when I’m in hurry to complete. Coz if demo website not look as you show in your preview page. Then I have to contact you. Again need 2 or 2 days to reply and then will go time for me. If I buy, ready to use by demo website by single click to mobile a d desktop. I’m really happy to buy. I’m sorry if I talk too much. But my situation is like that so.

Mobile and desktop demo are separately I have to import? Or how? I just looking your theme user-friendly only. Except that I know how WordPress works. Thanks

Also when I check your preview mobile demo. I can add to cart. But it’s not showing in home page cart bag. When I go to products page I can see added sample products on cart bag. Then when I click cart bag. It’s nothing happened. It’s just reload same page. Can’t see cart page and checkout page how looks? Also why not visit added products number on cart page when I’m in home page?

Please reply my above 2 comments. Please don’t miss my two comments. As soon as I need to buy so.

Hello,

1. Please let us know after you purchase this theme. We will help you install the same as our demo for free

2. We have just refresh the cache. Now it is working properly. You can check again

Thanks!

Hello,

Thank you so much for contacting us.

Please remove and intall this plugin again. Or submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.

Thanks!

Hello,

Thank you so much for contacting us.

For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.

Thanks!

It has been 6 days and the issue still exists. There is no response from the support team. This issue is hurting my business. Please fix this asap.

Hello,

We checked your ticket and our developer replied. Please check and follow…

Thanks!

Hello,

Thank you so much for contacting us.

For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.

Thanks!

Hello,

Thank you so much for contacting us.

Our demo is live demo so we can not provide admin panel. But you can refer the documentation. We have detailed the backend here: https://wpthemego.com/document/autusin/

If you have any questions please let us know.

Thanks!

Hello,

You can check here: https://demo.wpthemego.com/themes/sw_autusin/wc_marketplace/vendor/dongtv/

Thanks!

Hi , it seems that the demo you shared is for wc marketplace not multivendorx

Hello,

Previously MultiVendorX was called WC Marketplace. It is the same module. We are sure that our theme is compatible with MultiVendorX. So don’t hesitate and buy our theme now.

Thanks!

Hello,

Thank you so much for contacting us.

SW Autusin supports RTL both PC and mobile. To enable RTL please go to admin panel >> Appearance >> Advanced >> Direction (show both on PC and mobile) https://prnt.sc/87IQ59nUFnlg

If you need custom features, extensions, or have other custom needs, we can work with you on a development contract or a fixed price project. Please give us your requests via this link: https://www.magentech.com/custom-work-service

Thanks!

Hello,

Thank you so much for contacting us.

We don’t understand “siteground” so please explain better. If you can not install our theme please contact us. Our team will help you install.

Thanks!

Hello,

Thank you so much for contacting us.

We will support Elementor pro activation by our license without fee for the first year. After that, if you still want to use Elemtor pro, we can support you with the license with a sale of 65% of the price, so you only need to pay $20/year instead of $65/year and you save $45/year.

Now please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you active.

Thanks!

Hello,

Yes, we are checking again.

We will send you the package soon.

Thanks!

Hello, I have not received any package yet. Please let me know where you are going to share the package. My one issue is stuck because of updation of plugin. Please work on it asap.

Thanks

Hello,

We have sent you an email regarding this issue. Please check this email address: oanhdt@ytcvn.com

Or for any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.

Thanks!

Hello,

Thank you so much for contacting us.

For any technical issues, please submit a ticket via this link:https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.

Thanks!

Hello,

Thank you so much for contacting us.

1. We will give you the license for Elementor pro for a year free. After that, if you still want to use Elementor pro, we can support you with the license with a sale of 65% of the price, so you only need to pay $20/year instead of $65/year and you save $45/year.

2. Don’t worry about this. Our theme is including 15+ homepages, images and products. Moreover, our server is installing a lot of other themes, so it may affect the speed. After purchasing the product and installing it on the site, we will check and offer solutions to help you.

Thanks!

Hello,

Thank you so much for contacting us.

Don’t worry about this. After purchase we will check your site and give you solutions.

Thanks!

Hello,

Thank you so much for contacting us.

There are many reasons why your website is slow. Please submit a ticket via this link:https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.

Note that: You may have to pay the customization fee for us.

Thanks!

Hello,

Thank you so much for contacting us.

For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.

Thanks!

Hello,

Thank you so much for contacting us.

Please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there..

Thanks!