979 comments found.
Hello, I recently upgraded to Gecko 6 from 5. The quick shop and view buttons on the collection page previously used to be customisable and you can change their colour. However, in Gecko 6, is the option removed or moved elsewhere?
Hello, I am interest in the theme. We will be purchasing a theme but if it is this one is dependent on the answers to my questions.
1. Can you show products excluding and including VAT on the product/collection/category pages?
2. Can you add stock status’? We don’t want to have “out of stock” instead we want it to read “available from the manufacturer”.
I look forward to hearing from you.
Hi there,
Thank you for your interest in our theme. Here are my answers to your questions:
1. Tax is a function of Shopify, which you can verify at https://tppr.me/PKCul. Our theme does not interfere with it. On the Product Page, we have an option to show text for VAT, and you can change the content of this text by visiting https://tppr.me/HbgFk.
2. Yes, of course. You can change the content to whatever you want by watching my video tutorial at https://www.loom.com/share/1252e946f8154b3f97ba06faf93fd55b.
If you have any further questions, please do not hesitate to ask. Thank you.
Hi,
Thanks for the reply.
Sorry i should have been more clear. I would like to show both VAT values. Including and Excluding VAT. Please see link at the bottom for an example.
With regard to your response on question 2. It isn’t instead of “out of stock” I want to be able to add a third option. Please see this site.
https://www.candorservices.co.uk/collections/latest/products/hyundai-2610psi-hot-pressure-washer-hy155hpw-1 They have “in stock” “out of stock” and “In stock with manuafcturer”Hi there, Please follow my answer: 1. All customer products show Availability: available from the manufacturer; https://tppr.me/a5Rx5 We’re sure the customer also changed it in the Edit default theme content, similar to the video we sent you earlier. 2. This price has been custom code by the customer, not the available customization of the theme https://tppr.me/D1cCm. We don’t support this feature, but can provide a paid service for advanced customization for you. If you have any questions please let me know.
Is this theme compatible with customily?
Hi friend, Please elaborate more about your question so we can assist you.
I successfully created a Custom Tab HTML Metafield and I selected a multi line text (custom data) but it displayed as rich text. Kindly check your system. If that Custom Tab HTML working properly. I need to select the dynamic source as this have its own info. Please advise.
Hi, It is still working properly. You need to create the metafield with Single line text type to show the HTML code. For example: https://tppr.me/581MB, the result: https://tppr.me/3FYzX For more technical question please use our support system. Thank you!
I copied the Accordion code (section) till end and paste on page but it doesn’t work. Why? this works in your previous version. Please advise.
Hi there, about Accordion code related to the technical question. You need to contact us via the support system https://support.the4.co/, will my colleague check this issue for you.
How to create an FAQ page?
Hi there, to create FAQ page https://tppr.me/duqIt You need to add a new page then assign FAQ template https://tppr.me/fPqtZ (Template only show page of Published theme) More detail for this questions, you can create ticket on https://support.the4.co/ Thank you for using our theme.
How can i make custom swatch colors? Some are not available. where can i make these?
Hi there, you can custom color in this section https://tppr.me/qdwtX. You will add the color, then copy code and follow the guideline to update color. This is the document for it https://docs.the4.co/gecko-6/theme-faqs/how-to-configure-custom-swatch-color-to-your-store If you have any questions please create ticket on https://support.the4.co/ Thank you for using our theme.
Can you tell me how to change color of quick shop overlay? and same color of wishlist overlay for product image
Do you mean the color of the button when you hover it? You can go to Product Items > click to each product design and change here: https://tppr.me/elOBs
That’s it! Thanks for quick response this template is working awesome!
Hi Team, just want to ask one thing before purchase. In mobile view instead of categories like men women in burger menu can we get that on the top please. Like in pottery barn ( https://www.potterybarn.com/) Pottery barn, pottery barn kids.
Thanks
Hi friend, Thank you for asking the question but the theme doesn’t support that.
I juste installed Gecko 6.01 and my badge percent didn’t work, It was good working before. if I use texte value for badge, it is ok “Vente” is shown in collection page, but when I use PERCENT LABEL it doesn’t work. ould you told me what to dos
Please open a ticket at our support system. Our team will help you accordingly.
I could not dot it my support ended ! And I have to pay 74USD for this update
We already checked but can’t see the issue as you said: https://tppr.me/nURY4
here is on my webstore : https://rmcoiffure.com/collections/chromas-absolu and here is my setup on theme https://cdn.shopify.com/s/files/1/0268/3423/9593/files/Gecko_6.01_update.png
This issue doesn’t occur on original theme, some third party apps may be the cause of the problem, I also see some js issue on your store. Please try to disable the 3rd apps to check the issue (such as Avada app..). If you don’t use the support system the development team can’t help you in more detail. Thank you!
ok i see tanks, I see tuhe update to 6.02 and dot it. But one more question : on we update, your instruction to copy code from the old one to the new version doesn’t copy all, for example custum tab, trust paiement etc. how can we do to update all theme personalisation to the new one ?
What’s theme version you are using? If it is 6.x then you can upgrade normally following document, if it’s 5.x or lower, it is impossible to upgrade since it is different theme core. Thank you!
I have 6.01 and I update to 6.02
Is this product complete or does it have defects that involve the buyer in refunding? Please answer honestly
Hi! please note that we cannot issue refunds after downloaded so please the theme from preview carefully before deciding to buy theme. Thank you!
Please use this link: https://docs.the4.co/gecko-6/
ths
We can’t choose the color attribute of the clothes! We confirm that it is a problem with your template, no other template has such a problem! Please help us to solve this problem as soon as possible.
I tried to screenshot it for you, but couldn’t make it happen!
Please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond accordingly. Thank you!
Shouid I reinstall the pixels codes (facebook, tiktok, google …) when I update the theme from 5 to 6 ?
If you add your code into the theme files. Then you should do that.
how can i run a speed test on your demo?, all the demo is password protected
Hi there, You can Inspect the DEV tool, then you will check Lighthouse https://prnt.sc/UjKbGxB5CH3r If you have any questions please open ticket Pre-sale question at our support system: https://support.the4.co/
Is there any “easy” way to update the theme? i.e. from 6.0.0 to 6.0.1? Given the customization each customer of you is clearly having, copying and pasting each .json code is just not user-friendly. I regret not purchasing an shopify-theme with that one-click update function
Hi there, This is the only way to update the theme by copying the Json files. If you have any questions please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond shortly. Best regards!
We purchased the new Gecko version but are running into some issues: - We can’t use the normal Shopify customization tool because the customization screen is blocked by Gecko’s EComposer ad. - EComposer somehow can’t import the theme design we had chosen and installed. So we are stuck
For technical questions, please open a ticket at our support system: https://support.the4.co/ Someone from our customer service team will review it and respond shortly. Best regards!
I have already but no one has answered yet
We work in GMT+7 time zone. We will try to reply to you within one business day. Thank you!
Will you be creating a video on how to update from 5.8?
We need to notify you that Gecko 6 and Gecko 5 are created as entirely separate versions, Gecko 6 for Shopify 2.0. So you can’t upgrade to the higher one in a straightforward way. You would need to recreate the whole website again. Thank you!
Thanks for the heads up. Will 5.8 be receiving any future updates? Or, is it better to just convert to Gecko 6?
Hi, we recommend you switch to Gecko 6 because it’s much better and stable Thank you
We are thinking about purchasing the theme, any information on when it will be updated to 6.0?
Hi, we will update in next week Thank you
Thank you for your quick reply, that’s good news. Would all themes be updated to 2.0?
We already have plans for all the items next year. Thank you!
Problem: translation missing: de.products.product.include_taxes
How can I solve this? Thanks
Can you answer here, please? Can not login in your support system: Error: The email could not be sent. Your site may not be correctly configured to send emails. Get support for resetting your password.
Hi, you would need to copy content from default language file to your language file, pls refer the screenshot below: https://tppr.me/rJg6N. Please contact us at the4studio.net@gmail.com to get the password reset. Thank you!
