466 comments found.
I bought the theme 2 years ago and tried it under a different domain and site. I deleted this all and wanted to start a new domain, site and project now, but the system is telling me, I have to deregister first. And then the BIG surprise. THEY WANT MORE MONEY!!! This is a CLEAR RIPP OFF! I bought this theme and now they want to charge me AGAIN just to deregister??? Envato should really take actions against such policies.
Either you send me a solution or I will take actions and pass this on to Envato and my lawyer. Deregistering is truelly NO support. But maybe you dont sell enough themes, so you try it this way to make more money.
Very bad attitude.
Hello,
We are not sure why you’ve got this impression. You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can see in the comment section that this what we advise users which need assistance with deregistration.
If your support expired you can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
Anyhow, we have deregistered the purchase code for you. You should be able to register the theme now.
Support
Edge Portfolio part of
Qode Interactive
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The first part of your reply is NOT TRUE! ONLY if I do pay for another support time, I am able to deregister!!! What kind of policy is this? And another support period is almost as expensive as a complete new licence.
Why are having such a bad support policy, if your creating such nice themes???
Support
Edge Portfolio part of
Qode Interactive
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Problem solved. But it took a while and a few emails. This could be much better. The theme is really good, the support just medium.
Therefore only 4 out of 5 stars
Hi,
We are glad that this is now resolved and thank you for reconsidering your rating.
Support
Edge Portfolio part of
Qode Interactive
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Hi, ich habe das Theme vor einem Jahr gekauft und auf einer alten Domain installiert. Nach einigen Test habe ich es nach paar Tagen wieder gelöscht. Jetzt möchte ich es auf meiner neuen Domain installieren und registrien, bekomme aber die Fehlermeldung, das es bereits registriert ist. Wie kann ich es jetzt erneut anmelden?
Hello,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I purchased the cinerama theme. Top Bar Middle Column does not show up in the widget area. even though I created a custom widget. Both Top Bar Right Column and Top Bar Left Column works. Any ideas?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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I created a ticket 2 days ago and still have no response. #211807.
The social icons have updated on the inner pages (like I want) but the homepage still shows the default icons.
Also I have updated the timeline with new dates and for the last 4 dates or so, it shows 2023, regardless of what I have set.
Hello,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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does this work with PHP 8? would be an instant buy (cannot use any lower PHP version due to provider’s restrictions)
Hello,
Thank you for taking interest!
The compatibility with PHP 8 was improved in theme updates, please see change log.
Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello, can I show related movie in single portfolio page?
Hello,
Unfortunately that is not a feature of the theme. Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
We’re trying to add the Cinerama Instagram Widget, as described in the theme’s documentation (https://cinerama.qodeinteractive.com/documentation/#0_widgets ) but Instagram is missing from the “Social Networks” section of the Theme Options.
What are we missing?
Thank you very much
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve installed Cinerama Instagram Feed plugin. If the plugin is installed you can follow instructions from this article – How To Add Instagram Posts To Your Footer.
Alternatively you can try using this plugin to connect with Instagram.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello again and thank you very much for your reply and assistance,
We’ve followed your instructions and everything seems to be working now.
We have, however, come across another, completely different, issue:
When using the element “Edge Horizontal Timeline”, the years do not show correctly on the front-end; instead, we always get the year 2023.
You can also see this on the demo, although there it only happens for the last two dates: https://cinerama.qodeinteractive.com/about-us/
Do you know how to resolve this?
Thank you once more
Hi,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you very much. We’ve gone ahead and submitted a ticket.
Support
Edge Portfolio part of
Qode Interactive
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hi there, could i convert existing wpbakery stuff to the new wp block editor without hassle?
Hello,
Demo content made with one page builder cannot be edited with another page builder. If you wish to use block editor, then it is necessary to import Gutenberg demo content.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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This theme looks like a puzzle! Before we buy it Edge was very fast for response; after purchase I only get answers once a 24 hour and they are sometimes not being enough. So, it is consuming too much time because of lack of enough documentation.
Hi there,
We are sorry but our support teams response time is within 24h and we do see that your request has been answered so please if you need any further assistance continue the conversation with our support team as they will be happy to help.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Imoort stuck on 40% PLEASE HELP ME GUYS
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Bonjour
impossible d’activer le thème 
Hi there,
Since it is not clear what exact issue you have, could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I am super happy with the theme I just have a problem with privacy.
The cookie tools I have used all fail to block the cookies for YouTube and Vimeo on the theme (unless there was consent).
Do you have a recommendation for a cookie plug-in that is compatible with this system?
Hi there,
Thanks for writing in! Unfortunately we have not tested any of the third party plugins and simply cannot guaranty theme compatibility.
Thanks for understanding and if you need any further assistance Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Guys, you can’t be serious.
I have already tested three different (paid) cookie plug-ins that do not work with the theme.
YouTube and Vimeo are maintained via custom widgets and are thus not blocked if a user objects to the cookies for external media, for example.
I also have no way of activating a private mode for the videos so that no data is collected before the videos are played.
But the correct blocking is the real issue. So with each passing day I have the risk of being sued – and then couldn’t even do anything about it happening again.
The only option would be to use standard widgets, but that would completely destroy the design.
Surely it can’t be that the theme doesn’t support compatible privacy-compliant cookie plugins, or that you don’t test it before you put it out there?!
You have to help me!
Hi there,
You are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Is it possible to convert the theme pages in “templates kits” or to get rid of the codes and get just sections like in imported template kits? Despite I love the theme, I can’t really work with codes and it’s become a nightmare to configure the pages with my own files and texts. Thanks so much for your help.
Christian
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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one more lol. For my blog post, it displays YouTube videos, but will not display videos from vimeo or other hosting. The portfolio post both just fine, just having trouble with the blog post displaying my vimeo content https://earthisastage.com/the-marion-stokes-project-recorder/
Hello,
Please try adding just video ID as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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my support expired so I cannot submit a ticket. I am asking about my BLOG POST not portfolio. Let me know if I have to extend support for this (its been this way since i got the theme)
Hi there,
We have tested the theme and adding Blog Single as Video Blog, entering the Edge video Post Format and adding a video URL and it worked perfectly fine.
We do see that you are using an outdated version of the theme so please update the theme and its plugins according to our tutorial here.
We hope this helped!
Support
Edge Portfolio part of
Qode Interactive
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Hi, I cannot find the purchase code in the download files, could you send it to me?
Hello,
Please check the article in this link.
Support
Edge Portfolio part of
Qode Interactive
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hi there, is the latest update php 8.1 compatible?
Hello,
Latest version of the theme is compatible with PHP 8.0, however, we haven’t tested theme with PHP 8.1 yet.
Support
Edge Portfolio part of
Qode Interactive
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Hi. I added a new page, and no matter what I set the padding/margins to, the right side will not update/the text and images will not center. Is this something you all can help with, or will I need to renew my support plan? This is the page https://earthisastage.com/boardgame/
Hello,
You can adjust content alignment is Row Settings > Edge Settings (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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awesome! that fixed it. Last thing, my web dev said if she installed the theme update, it would reset everything. That didn’t make sense…is there a way to update the theme without losing my customization?
Hi,
Content you’ve built and options you’ve set won’t be lost once you update the theme. Anyhow, it is a good practice to create a backup version of your website before updating the theme, in the event something unexpected occurs during the update process.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
Qode Interactive
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thanks!
Support
Edge Portfolio part of
Qode Interactive
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Hey there,
Bought this theme around 9 months ago & really impressed.
Only now I’ve come across an issue – for some reason, Slider Revolution doesn’t seem to be updating. Keeps prompting me to add a licence key & is acting like it’s unregistered. It says:
“There is a new version (6.6.3) of Slider Revolution available. To update directly register your license key now or purchase a new license key to access all premium features.”
Tried deregistering & re-registering the them but that hasn’t solved the issue. Any idea how I can fix this? I understand our support has expired, but this is causing a serious security issue for my client.
Any help would be much appreciated,
Myles
Hello,
Thank you for reaching us!
Bundled plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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May I know why I can’t login to the support page? I tried reset my password, but keep shows ” Your account has not been verified yet. Please check your email in order to verify your account and complete the registration.” my email is lidaize@hotmail.com
Hello,
Thank you for reaching us!
We have now verified your email manually so please try to login once more. You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hey there,
One of the main reasons I bought this theme was because it came bundled with the Slider Revolution plugin, yet for some reason it’s refusing to update. Any idea why?
Is there a place I can find the licence key?
Hello,
Thank you for reaching us!
Bundled plugins like Slider Revolution do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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