4638 comments found.
Hello, i saw you added before and after section and tiktok videos. May i know if you have any of your ready templates with this to check?
And if not, how this will be added in the page? Since we are planning to buy again a new license for a new web 
thanks
Hi Friend,
We are applying tiktok section in Home 04: High Fashion you can test here: https://new-ella-demo.myshopify.com//?fts=0&preview_theme_id=123126710362
Please scroll down to the bottom.
You can add this section if you want to use it. Here is the section name: https://prnt.sc/nCGTsfX5GYXw
How to make brand slider to infinite slider. and make previous slider always show.
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thank you so much.
Hi Guys,
The “Hot Stock” function doesn’t seem to work properly anymore, There is also no option to choose the number of inventory threshold to start showing from. Even with a fresh theme install, the option is missing.
Any help would be appreciated. Thanks
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thank you so much.
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thanks a lot.
The theme has problems.
1. Variant images not loading up only the main product image while on the product page 2. Variants not changing / not updating when clicking on a different one.
These are default options in every theme, it’s absoutely sad that it’s not working 
I’ve already seen many ppl encountered this problem maybe you should post a fix for this in your documentation because creating customer tickets for something which many ppl encounter is not so cool.
Dear friend,
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com/. Someone from our customer service team will review it and respond accordingly.
Many thanks!
Hi, I’m considering purchasing this theme. But before that I have questions:
1. I have an existing theme, If I change to this theme will my existing one be overwritten or lost? Like my existing products and collections?
2. Can it accommodate more than 500+ products without affecting the shopping experience like loading speed on displaying products?
3. Can you share the speed report on the demo site?
Hi friend,
1/ I have an existing theme, If I change to this theme will my existing one be overwritten or lost? Like my existing products and collections?
==> In your case, you can find and use App to transfer data from one source to another
Regarding the remaining 2 requests, could you kindly submit a ticket at this link: https://halosoft.ticksy.com/ and choose category Pre-sale https://prnt.sc/ijXF9mQkAiLu we are willing to support you.
Thank you so much.
Is it possible to use the multi-currency function without Shopify Payments? I’m unable to use Shopify Payments due to the product I’m selling
Yes, it is possible. You can choose this option: https://prnt.sc/IZqBxqsznx2X
You started the conversation 2 hours ago 1ª Duvida A primeira duvida seria como fazer para colocar os icones na SHOP BY CATEGORIAS
Segue um exemplo em anexo. Pode mim ajudar por gentileza?
The first doubt would be how to put the icons in SHOP BY CATEGORIAS
An example is attached. Can you help me please?
2ª Duvida
Como fazer para acessar configurar a pagina de Wishlists?
Consigo adicionar o produto na Wish Lists, mais quando clico no ❤️ não direciona para a pagina de Wishlists. Pode mim ajudar por gentileza?
How to access configure the Wishlists page?
I can add the product to the Wish Lists, but when I click on the ❤️ it doesn’t take me to the Wishlists page. Can you help me please?
Desculpa ter enviado aqui também é que estamos com um certa urgência em resolver Poderia nos ajudar por gentileza?
Can you tell us what homepage you are using?
We will guide you for question #1 when you tell us the homepage. Are you using home supermarket?
For #2, please help us create a wishlist page, after you create a wishlist page successfully, it will work: https://halosoft.gitbook.io/ella-documentation/page/wishlist-page
Hi Friend, here is instruction for you: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/slideshow
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com/. Someone from our customer service team will review it and respond accordingly.
Many thanks!
How to add the predictive search to the theme as I see all themes comes ready with this feature except your theme.
Dear friend,
Currently, the predictive search feature has available in Ella theme.
You can follow our instruction here to set it up for your reference: https://halosoft.gitbook.io/ella-documentation/theme-settings/quick-search
In addition, for further requests, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Many thanks!
I just wanted to thanks again the amazing support. No matter what my problem was, it was always solved efficiently.
Thank you so much for your comment.
Hey there, I’ve purchased Ella and using it for a Shopify store and I’m quite happy with the options I’m having so far. However, apart from a few bugs here and there, there’s once major issue i’m facing and I’d like to know whether that’s possible or not.
I’m using the Surfing template and I’ve added a Video on my homepage hero banner. It works just fine. However, when I scale down to mobile, the video won’t autoplay. So if auto-play for mobiles is not an option, how can I change the video for mobile to be just a static image?
Essentially, I’d like both desktop & mobile to have a video player, but if mobile isn’t able to auto-play, then:
a) How can I place an image for the banner just for mobile b) If I just keep the video for mobile, how can I increase the hero-area’s height, because now I can’t see the text or CTA on top of the video – https://prnt.sc/iNLZ7Hsa6y00
Dear friend,
Thank you for purchasing the Ella theme
To verify these problems, could you please:
1/ Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
2/ Provide screenshots to describe the problem you are facing and create us a staff account to login to your website.
Here is the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
Many thanks!
Ella 6.4.2 having an issue, the “quick search” function keeps spinning but nothing shows up. Please advise. Thanks
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thanks a lot.
I’m using the “Trendy Style” layout on my website, but shopify is showing “14” Speed Score with a notification – A speed score of 14 means your store is slower than similar stores on Shopify.
Also Google Page speed test show a low score for your theme. Why is the theme so slow, and how can this be fixed?
Dear friend,
To verify this case, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and someone from our customer service team will review it and respond shortly.
Many thanks!
Olá Bom Dia! Como faço para deixa o fixed header enquanto rola a pagina? Teria como?
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Many thanks!
Dear,
I see from your latest update that a store locator has been incorporated. I would also like to make use of this. However, I can’t just update the template because I am using custom adjustments in the theme.
Hereby I would like to ask you what adjustments have been made in the code to implement this new feature. This way, I can implement the codes on my site myself.
Thank you very much in advance!
Best regards,
Daan
Thanks, look forward to the mail.
We already replied to your email. Please you check it out
Hello, I bought this theme-Ella-5.0.2-sections,now I have downloaded Ella 6.4.2,How can I keep the old theme settings?because I made some functions and a lot of code in the template,Do I have to reset it?
Dear friend,
If you want to upgrade your current theme (Ella version 5.0.2) to the newest version (Ella 6.4.2), you have to build your website as using a new theme with the main reason the following:
1/ Between the Ella version 5.0 and Ella 6.0 are completely different code structures. Therefore, when updating to the latest version, all your customization/ modification will be lost. You have to redo it again.
2/ With Ella version 6.0 was written new code which is compatible with Shopify 2.0 OS and was built from the Dawn theme.
3/ In case, if you want to update your theme source to the latest source, you need to follow our instruction here to update: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0 and build your store from scratch.
Note:
- The instructions below are applied to update the theme without losing default settings in Theme Editor (not including the customization and app’s code).
- About the apps you installed, you might need to install them again. We recommend you contact the app provider to have support because we’re not able to handle the app’s code.
Thanks for your reply,one more question,I have to edit code in Templates-Cart.json.liquid. but in ella 6.4.2 ,I can not find it
Hi friend,
Could you kindly tell us what change you want to make? so we will instruct you.
Thank you so much.
i have solved the problem about the code,set up and installed ella 6.4.2,unfortunately,page speed is toooo slow,google merchant center cannot crawl the pages of some products,my product was disapproved for two days and I lost tens of thousands of dollars in sales,I have to change it back to 5.0.2.The function and style of this theme are indeed much better than the old version, but I hope you can do a better job in speed optimization
Thank you for figured it out
For another question:
- As you all aware, with Ella theme, we provide many useful and premium built-in theme features such as Ajax Infinite Scroll module, Quick Add To Cart, Quick Edit Cart, Before You Leave popup, Different Mega Menu layouts, Dynamic Product Filter & Filter by Tags, Bundle…etc…, which you can see that they are mostly from apps if you want to have them when using other themes.
- And we know loading speed is a serious thing which merchants are concerned about and we understand your concern because this is really a serious point we need to improve for the theme better. Therefore, we are doing our update for Ella in next versions to focus on optimizing the theme loading speed to make sure we can bring the best things for our merchants. And we don’t have to only update for Ella version 6.4.2 and stop here, we still continue to optimize and improve this problem in next versions in the future.
In other words, if you have any further requests, you can open a ticket via our support system here: https://halosoft.ticksy.com/tickets/ to get our assistance.
Best regards,
Hello, I’m trying to remove the link to /collections from the “Slideshow” below the main menu and I can’t find where, if you can show me how iI’ll appreciate it!
Also, is there a way to make the menu bar fit into one line (I have the header number 11)
Thank you so much for your help in advance, and thanks for this great theme!
Dear friend,
Thank you for your love to our theme.
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Many thanks!
Okay, thank you so much!
Hi friend,
If you have any requests about our theme, don’t hesitate to contact us anytime.
Have a nice day!
hello, a query.. how we can set minimum order amount in theme?
regards
Hi friend,
Thank you for your request.
We just send a reply from support@halothemes.com to your email: atul@feyntech.in, please check it.
Thank you so much.
The new 6.4.2 has an issue that only shows the main product image, the others images don’t show up and others fields are javascript void and don’t work.
Dear friend,
To support you best for this request, could you please:
- Kindly tell us more details and screenshots to describe the problem you are facing
- Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance and create a staff account to login to your site.
Here is the instruction to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
Looking forward to receiving your ticket soon.
the theme is very nice but i want it to run faster
Dear friend,
Thank you for your compliments to Ella theme
For loading Speed matter in a Shopify theme. We know loading speed is a serious thing which merchants concern.
- With Ella theme, we provide many useful and premium built-in theme features such as Ajax Infinite Scroll module, Quick Add To Cart, Quick Edit Cart, Before You Leave popup, Different Mega Menu layouts, Dynamic Product Filter & Filter by Tags, Bundle…etc…, which you can see that they are mostly from apps if you want to have them when using other themes.
- Besides, theme comes with multiple layouts (24 layouts) and will be added more designs in the future.
- Before we mention the loading issue, we would like to share with you a little bit of information about theme trends in two big theme marketplace: Shopify Market and Envato.
- With Shopify Market (https://themes.shopify.com/): the theme trend follows Simple design (only allow a theme to have 05 homepages for maximum) + simple features
- With Envato (Themeforest.net): You will see within over 1500 shopify themes now, they have a difference in design style because their trend will follow multiple functionalities (drop shipping), focus on heavy design for drop shipping business, multiple layouts
=> That’s why Ella has become the best-selling theme on Envato for Shopify category when it has met Envato’s design trends when it brings to merchants what they needs for both design + functions.
In addition, we know loading speed is a serious thing which merchants are concerned about and we understand your concern because this is really a serious point we need to improve for the theme better. Therefore, we are doing our update for Ella in next versions to focus on optimizing the theme loading speed to make sure we can bring the best things for our merchants. And we don’t have to only update for Ella version 6.4.2 and stop here, we still continue to optimize and improve this problem in next versions in the future.
Best regards,
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