768 comments found.
Hi, I cannot log in to the support account of webdesignthemes.com, and I need to have the latest updates of the LayerSlider, MultiPurpose Before After Slider and Ultimate Addons for WPBakery Page Builder plugins. Thank you
Hi there,
Thank you for contacting us.
To update the premium plugins, please deactivate and delete the old versions, then reinstall them by navigating to Appearance > Plugin Install. This will ensure you have the latest versions of the plugins.
If you face any difficulties, please reach out to us at support@wedesignthemes.com, and we will be happy to check and assist you with a solution.
Thank you.
Hello again. I found and updated only LayerSlider; the other two plugins are not in the list for required update plugins under Appearance>Plugin Install.
Hi there,
Thank you for the update.
Could you please let us know which plugins are missing from the required plugins list? Also, kindly share the plugin names and current versions.
For further checking, please contact us via support@wedesignthemes.com with the details, and we’ll assist you accordingly.
My Elementor plug-on not working in staging environment, but I can’t uninstall in prod – also, demo content didn’t load correctly.
Sounds like I should use WpBakery instead – will try
Layer Slider doesn’t work either, and can’t seem to update
Hi.,
The Kids Life theme includes both WPBakery and Elementor versions. It appears that both versions have been installed on your site, which may be causing the issue.
To investigate and resolve this properly, please share your site’s login credentials directly with us at support@wedesignthemes.com. Once received, we will check the issue and assist you promptly.
Thank you!
Hi there, NEW BUYER QUESTION: I love this theme but do the illustrations of children come with the theme? Or will I have to buy the image packs?
Hi there,
Thank you showing interest in our theme.
Please note that all images and illustrations used in the demo website are copyrighted. If you would like to use them, you will need to purchase the appropriate licenses. After you purchase the theme, we will gladly assist you with the process of buying these images and illustrations.
Unyson installing plugin getting error error message is Something went wrong with the plugin API.
Hi.,
Please download and install the plugin from this link: https://themessupport.com/wp-content/uploads/2024/06/wdt-demo-importer.zip
Once installed, navigate to Tools > Demo Content Install. You will find the option to install the demo contents. Simply click the “Install” button
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Dear, I’m going to update the theme after a while, is it compatible with WordPress version 6.5.5?
Absolutely, the latest version of theme, which right now is version 4.4, is compatible with WordPress 6.5.5
Thank you, we look forward to help you!!..
I use the theme and have 2 licences. There is no update since June 2023. I have a problem with the PHP version. Is outdated and cannot upgrade because site breaks. Can you inform me if you will release an updated version to support the latest wordpress and php versions and how soon?
Any answer please? Why you don’t give an answer to my question?
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
Can’t edit portfolios and posts with WP BAKERY Page Builder
Hi.,
Thank you for contacting us.
Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option.
Refer : https://prnt.sc/w54xfc
Thank you, we look forward to helping you!
Thank you. I’ve already DONE. Thanks in advance!
Hi Visionca.,
Hope your query has been resolved.
If you face any difficulties in the future, please feel free to reach us.
We are always looking forward to helping you.
Thank you.
Hi, I’ve jsut bough this theme and try to use it on my brand new wordpress website hosted using hostinger.
As mentionned by @t4×0n, Unyson is not available for download directly on wordpress, i’ve then downloaded it on their website and uploaded it directly on wordpress.
I’ve tried many times to load the demo content bu unfortunetly it systematically fail and i have the following message
1 second ago Files Export: The execution failed. Please check error.log
my config is the following : Unyson 2.7.28 php 8.2 memoryLimit: 1536mb postMaxSize: 1024mb maxInputTime: 1000 uploadMaxFilesize: 1024mb
Is there any workaround ? Otherwise can you provide a xml file containing the demo data so that i can use the One Click Demo Import plugin ?
thank you,
Colin
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hi, I’m encountering an issue where I’m unable to install the Unyson plugin on my website. This plugin has been closed as of October 11, 2023 and is not available for download: https://wordpress.org/plugins/unyson/. How can I to resolve this?
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hi can this theme be edited with Elementor? thx
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
thank you
Hi.,
You can go ahead and purchase our plugin. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.
Thank you!
For now dissapointed, very slow answers and answer one question, do not look at others, wait for a day, really frustrating. Never had this kind of experience with support.
Hi.,
Sorry for the inconvenience,
Please send your request to us directly at this email support@wedesignthemes.com
Our Support team regularly works Monday-Friday, beginning at 9am IST. You can expect a reply within three business days. We are currently experiencing a heavy volume of tickets, but we’re working as fast as we can to respond to your message.
Hi,
How i can get the latest version of
WPBakery Page Builder Ultimate Addons for WPBakery Page Builder
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Message sent, thank you
HI.,
We have sent the updated version of the WPBakery page builder plugin file to your mail kindly check and let us know.
Thank you!
Hi,
I received it, thank you so much for the quick response!
Hi.,
Hope you are happy with our support. Don’t forget to place your worthy ratings. We are awaiting 5-star ratings from your side. if you have a moment kindly rate us. Have a look at the video for the rating process (Refer: https://recordit.co/YqdTBuEJRm ). Hoping for a 5-star rating from your end.
If you face any other issues kindly contact us.
Thank you!
Rated 5 stars, thanks again 
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever. the theme is activated properly and working fine on your site. if you face any issues kindy get back to us.
Thank you!
Is your theme compatible with WordPress 6.2?
Hi Jawes.,
Thanks for contacting us and showing interest in our theme !!
Yes, Our theme is 100 % compatible with WordPress 6.2.
You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us.
We are happy to help you.
I purchased support but your system says my purchase code in invalid. I have an issue with the under construction theme setting. Thanks.
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
Please send your request to us directly at this email support@wedesignthemes.com
Good afternoon, my support is already over, but I honestly always handle myself and now went to look at the documentation, but alas there is no such answer. How without removing the category from the portfolio, you can not display it on the page, as I have it in the menu https://prnt.sc/iHJSYNVDK_xo
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi.,
1) A better option is to simply use the WPML in this case and you will have the ability to choose different options as well as content for each language.
2) Please help us have a better understanding of it by getting back with any screenshots like
references and also issues and along with WordPress and FTP credentials through
the bottom right form @ http://themeforest.net/user/designthemes . We will have
a look at your issue and fix it ASAP!
I know what WPML is. Why would i pay money when i could use multisite instead of it? its your duty to fix your theme problem isnt it?
Hi.,
Please use Polylang plugins (free) for multilingual sites.
Note : It seems that your support has expired Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Possible bug just appeared – portfolio list in the admin under title displays the WPBakery code. It wasn’t doing this previously. Only shown on the portfolio list. My support has expired but don’t want to renew support yet as I think this may be a bug recently introduced.
Just ignore this – it was me being stupid !
Hi.,
It’s ok. If you face any difficulties kindly mail your WordPress and FTP Login Credentials with some screenshots or short video reference through the right bottom located @ http://themeforest.net/user/designthemes so that we will check and assist you with a better solution.
Thanks!!
There is a bif gap between the slider and content, how do I remove it?
Hi..
Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) details by marking “Set as private reply” so that we can receive your details in private and check the issue.
Hi,
I recently got to update a website that has the old page builder and theme version 2.1.
If i use kindslife-old.zip on the latest theme download, will it update safely? Do i need to know something else before i proceed with the update?
Kind Regards
Hi.,
We generally do not provide support for older version of the theme and instead suggest that updating to the latest version of kids-life will be best practice
Note: Old theme ( version 2.4 and old version) users who like to switch to the new version (4.2) of our kids-life theme, need to use the theme on a fresh site only. The old theme data cannot be used with the new version of the theme.
Please refer : http://docs.wedesignthemes.com/dt_articles/steps-to-update-the-theme-old-version/
Note : It seems that your support has expired., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
So in my case the best solution will be to recreate the website with the new theme on a staging site and then replace the old one.
Thank you again, you’ve been very helpful!
Thank you, we look forward to helping you!
Hi,
On the theme files, the premium plugin layer slider is on very old version 6.11.2, which is insecure https://wpscan.com/vulnerability/1d9d5516-f1c3-4134-b6bf-7f2f890533c4
Can you please provide an updated version?
Kind Regards
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
I will, thank you for the quick reply!!
Hi.,
We reply to your mail., Kindly, have a look.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
5 stars!!
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
