Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28306 comments found.

I need to know if this theme Multi Vendor Marketplace like Etsy or amazon??? i need to know before i buy

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

Hi, on our search lightbox we can’t read the text because its so light gray. How can we change that color? lifevac.net

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

Hi , I just sent a support ticket but I wonder if you know if there is a bug with the header? My header is showing differently on my shop page compared to the rest of the pages. My logo is tiny and the text in the navigation is white, not gold. I have been using flatsome for years but I cannot figure this issue out and there seems to be no reason why the header is different on some pages and not others. Thanks!

Hi,

We haven’t received any reports of such a bug so far. It’s hard to say without seeing the website.

There are alot of noticed when you update to the latest php.

Hi,

Could you submit a support ticket here?

Why don’t lists work in Flatsome? I’m trying to create a list in a blog post and can’t find a way to do it. The text of each ”
  • ”, is shown below on the same line, instead of aligning each paragraph on a line below I have used the editor, I have used the UX Builder and there is no way. I have used custom html, and the lists are not created either. They can see the image. Has this happened to any of you? It can be corrected with css, as they told me on another site, but in this way, the point that they carry in front of each sentence is not shown either Thank you
  • Hi,

    If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

    Hi

    Is the theme compatable with PHP 8.0?

    Thanks

    Hi,

    Yes, Flatsome is compatible with PHP v8.0+.

    When 8.0 is activaed I see a lot of errors in Appearance > Customize usin the latest version of Wordpress.

    Could you submit a support ticket here?

    Your technical assistance needs a huge adjustment. The response “Let me login and mess around with your site” is NOT an answer. Some of us are working with a client and we need fixes, we don’t need you screwing with the site we’re creating. Just give the answer on how to fix the problem with the theme that You created.

    I shouldn’t take 2 days to get a response on how to fix a problem. I’m working on a timeline here.

    and don’t tell me “it looks like you have support, contact assistance” If I could get an answer from your support techs I wouldn’t need to post it here!!

    Hi,

    Your ticket #163206 has been answered. Please continue to get support on that ticket.

    hello, does it support WordPress version 6.1.1

    Hi,

    Yes, the latest version of Flatsome (v3.16.5) is compatible with WordPress v6.1.1.

    I am trying to add a section to the homepage, 3 column product list but all of the product elements that provide this option give the following error: Error occurred while rendering this element. Is there any suggestion that you could give to help troubleshoot this? Thank you

    Hi,

    Could you submit a support ticket here?

    I Have brought your theme 3 times, and used it. Currently im facing an issue with the instagram feed. Im getting this error:

    Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.

    Is there something wrong with the theme or whats going on?

    Hi,

    After changing the Facebook password, your token is automatically expired. Please disconnect your Instagram connection in Flatsome>Advanced>Instagram, and reconnect it.

    I actually allready tried this and still didnt work (:

    Hello , First of all Thank you creating such a beautiful and easy to use interface with a lot of features and templates .

    I’m contacting you because I’m facing some issue with Theme Updates . I hired a developer to create my website , He used Flatsome , after giving me access to my website ; I found an error “flatsome code malformed” I asked Him he told that he had a License of 100 website that flatsome provides , Something I searched for But I didn’t find anything about it . so I’m contacting you to know if the info is legit.

    It’s true that I did pay for everything including Theme I’m afraid that on reality I got scammed .

    Thank you. Have a great day

    Hi,

    Envato controls the licenses and there is no package with 100 licenses, not even 2 licenses. I am afraid you have been deceived.

    If you wish to continue with Flatsome without losing your existing design, you can purchase a legal license from this page and activate your theme with your new purchase code.

    The year is 2023. Small buttons. Small menu, fine menu and link.

    Now modern new designs should come! (Home, footer, header)

    Can you please add this info to the documentation so we can all adjust the speed of slides? Even better can you add a speed setting to the UXBuilder slider controls? Thanks

    tommyhoej PURCHASED 9 months ago

    I’ve added a slider with “type” set to slide. How do I change the speed of the animation when it changes slide?

    UXThemes_Support AUTHOR TEAM 9 months ago Flag Hi,

    We see that your support period is still active. Could you submit a support ticket here?

    Our support team will be happy to assist.

    Is it possible to change the order of search results in the top search bar? I want pages to show up first and then woocommerce products. Currently you see woocommerce products first and then pages.

    Hi,

    This can only be done via custom coding and is not covered by our support.

    I can code; I just need a hint on what file I’d need to look at. I will overload it via child theme then. Just give me hint please.

    The files are in the folder flatsome/inc/extensions/flatsome-live-search. But you can override only template files via a child theme, not core files.

    Hey

    I have a problem with shop page product categories titles showing wrong name and on single product page displaying wrong category in breadcrumbs. Products have multiple categories set for Single Product, each of them set one to as primary category.

    Problem: 1) ON SHOP PAGE – wrong product category title. Shows from all selected categories always the first one In ASC order. Should show selected primary category. 2) ON SINGLE PRODUCT PAGE – wrong product category in breadcrumb. Shows from all selected categories always the first last one. Should show selected primary category.

    Selected primary product Category not working! I tried with Storefront Theme and there i have no Problem.

    Hi,

    Could you submit a support ticket here?

    Hello

    1. excerpt length

    I would like to limit excerpts from POST to characters, not words.

    Is there a way?

    Hi,

    Unfortunately, WordPress doesn’t have such a feature.

    I am unable to register my flatsome them.

    Hi,

    We see that your support period is still active. Could you submit a support ticket here?

    Our support team will be happy to assist.

    I bought the license for my website in 2021. The site got deleted in december 2022 from hostgator cpanel because I forgot to renew the payment for hosting. I bought the hosting again today on the same domain but it’s showing an error saying, “The purchase code is already registered on another site. Please go to your account and manage your licenses.” What kind of joke is this? It’s literally the same domain where I’m trying to install as it was previously.

    Hi,

    You can manage your purchase code(s) and registered domain(s) at https://account.uxthemes.com. Please follow this guide.

    Thank you. Got my issue resolved

    Hello. How to change the dropdown styles of the menu?

    As much as I check the administrator panel, I can’t find a way to do it If there is documentation on this, can you give me a link?

    I have added the Main Menu in the Header Button and I want to change the styles of the dropdowns (sub-menu nav-dropdown nav-dropdown-default tooltipstered )

    As much as I check the administrator panel, I can’t find a way to do it

    Can I edit the styles of the dropdowns from the Theme Options panel without using css ?

    Of course, my support is over, and I can’t submit a ticket

    Thanks

    Have you checked Flatsome>Theme Options>Header>Dropdown Style?

    Yes, thanks, as I told you in the previous message, this can be done by accessing the Flatsome panel that way Theme Options => Header => Dropdown Style

    Thanks for your support Regards

    Hi,

    I think we both sent our messages almost at the same time. Thanks for letting us know you found the solution anyway :)

    I followed the doc https://docs.uxthemes.com/article/391-how-to-create-a-mega-menu-dropdown to create the custom menu, but there no “Design”, “UX block”, and “Reveal” options in the step “Enable the custom menu layout”, my version is 3.16.5, wordpress is 6.1.1

    Hi,

    Could you submit a support ticket here?

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