Discussion on BoxShop - Responsive WooCommerce WordPress Theme

Discussion on BoxShop - Responsive WooCommerce WordPress Theme

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Issues since updating Wordpress to v6. Woocommerce thumnails have lazyload icon spinning. I cant switch off lazyload in Appearance > Theme Options it wont toggle to off, and other changes arent saving.

Hi DispiritoDesign,

Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.

Best regards,

i need support this product. How i can contact Support Team ?

Hi duonglv2303,

I have replied to your ticket. Please check it again.

Best regards,

My wordpress homepage is crashing, not displaying properly. The reason for the error is from the WPBakery Page Builder Plugin unable to update to the new version. Here is the full message for that error “There is a new version of WPBakery Page Builder available. View version 6.10.0 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder Got WPBakery Page Builder in theme?” Please see more screenshots here https://snipboard.io/INUcPJ.jpg

What I need to do?

Thank you

Hi vietopps,

First, you need to update our theme if you are using an old theme version https://docs.theme-sky.com/boxshop/#updating-the-theme

Then, you follow our video and update WPBakery Page Builder https://www.youtube.com/watch?v=AxPulOGDHqc&list=PLbyF_EROfxJTroIrh71ZmCWIhz7SVzTKy&index=10

If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.

Have a nice day!

It works. Thanks for your support

You’re welcome! :)

I need to update WPBakery plugin, how do I do this?

Hi PhilCarrWD,

To update the WPBakery Page Builder plugin, you need to delete it first. Then, you go to Appearance > Install Plugins and install it again.

If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.

Best regards,

Hi, I have a problem to import demo data with Boxshop template

This the message send me

If you have any problem with importer, please read this article https://ocdi.com/import-issues/ and check your hosting configuration, or contact our support team here https://skygroup.ticksy.com/.

Hi mbazoa,

We have replied to your ticket. Please check it again.

Best regards,

How can I let it show the store by default as a list instead of a grid

How can I leave a fixed add to cart button?

Hi killyuz,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.

Have a nice day!

Your theme can work with Dokan?

If can, at the product detail page, allow displaying different buttons and URLs (to optimize for Affiliate and Dropshipping)?

Example URLs to:

1. Order (default always available) 2. Buy on Shopee 3. Buy on Lazada 4. Buy on Amazon 5. Zalo Messaging 6. Whatsapp messaging 7. Facebook Messaging

And more buttons and URLs will be added later. Vendor can show or unshow buttons when URL or none URL input

If you can customize, What time your estimating? And How money?

Hi Cuongtranvugroup,

The Boxshop theme is compatible with the Dokan plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.

Have a nice day!

Hello,

I’d like to resize product thumbnails on the shop archive page. The sizes you specified didn’t apply to these sizes and I see a lot white gaps in the thumbnail-wrapper. Is there any way to adjust these dimensions aside playing around with CSS?

Cheers Alex

Hi sashareds,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.

Have a nice day!

Hello, Just installed your theme BoxShop. Upon using your importer, all products and layouts were added, however the shop page is empty, no products are displayed. Any reason for that?

Hi sashareds,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.

Have a nice day!

Hi I can’t import demo with BoxShop – Responsive WooCommerce WordPress Theme

Hi mbazoa,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.

Have a nice day!

Hi,

Can you please explain how I can translate the “Out of Stock”. and “In Stock” filter on the “TS – Product Filter by Availability”

Hi wesley90,

You use the Loco Translate plugin. You go to Loco Translate > Plugins > Themesky > search and translate your words.

If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.

Have a nice day!

I have a problem with the theme that I purchased and need to contact support

Hi asemayoub2020,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Hello, How can I remove the compare feature from the them? I want to remove teh compare button from the main home page on fetured products, new arrivals etc.

Thanks a lot, Matt

Hi Mateka2012,

You can deactivate or delete the YITH WooCommerce Comapare plugin.

If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/. Our support team will help you.

Have a nice day!

Hi,

I recently bought your box shop from themeforest.net, but I need help importing demo content; it keeps giving me an error, and while it installs the other pages and posts, it does not import the home page, and the website front end seems scattered.

I have tried removing and adding the WordPress installation and the theme itself, but it is useless; I keep getting the same error.

I have increased limits in my server’s PHP settings, and the PHP version is set to the latest one.

I am attaching the error; kindly assist me in this regard, Furthermore, if you can provide XML to import demo content, that will be the better solution.

Also, the license key provided in the installation zip file for slider revolution and wp bakery seems to need fixing, as it says the key is already used.

Waiting for your urgent reply and assistance.

Regards,

Hi barajeelair,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.

Best regards,

Hi,

Can you tell me, how or where i can edit the “footer electronic” widget please ?

Cordially, yaz

Hi Alkaneadminm,

For more information about managing footer, please watch our tutorial video https://www.youtube.com/watch?v=UgPHKO-BgnY&list=PLbyF_EROfxJTroIrh71ZmCWIhz7SVzTKy&index=4

If you still need help, please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details about what you want. Our support team will help you.

Have a nice day!

Hello i have problem with this huge images that is not squere like others please check link: shorturl.at/CEFN2

screenshot https://prnt.sc/jE9J9a88C9bE

i have last update theme (updated couple of minutes ago) 2.0.1: https://prnt.sc/q3zeEnNc6alM

Hi DjordjeB,

Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.

Best regards,

WP Page Bakery does not show up with full features e.g. front-end editor. On Posts & Portfolios…it does not show up at all.

Please assist

Hi Bjones1979,

You go to WPBakery Page Builder > Role Manager. You change the Post types option to Custom and select post types which you want to enable WPBakery Page Builder for.

About Frontend editor, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.

Have a nice day!

Hello, I can’t register for Slider Revolution and WPBakery Page Builder with the Purchase Code. Can you help me with this issue, please?

Hi ecommercess,

Please read the article at the link https://skygroup.ticksy.com/article/10856/ so information.

Best regards,

Hi! I have a BoxShop license, which has WPBakery editor included. I would like to update the WPBakery plugin, but it requires a license. How do I proceed? Thank you

Hi lazarcsaba,

To update the WPBakery Page Builder plugin, you need to delete it first. Then, you go to Appearance > Install Plugins and install it again.

If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.

Best regards,

i want to install theme on my https://celebsquery.com/ please confirm is it support simple blog?

Hi Saad92,

Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.

Have a nice day!

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