118 comments found.
Hello, Does this theme include Premium LearnPress add ons?
Hello! No, the theme doesn’t include the premium version of this plugin.
Hi, Does your theme support uploading videos such that some will be available for free for guests and users, and some available only within user accounts for those users that are paying their monthly subscription? In which case, the videos are to be uploaded to my server where this Wordpress theme would be installed, so that the paid videos are not leaked. Thank you.
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
Is it compatible with the following plugin? Tutor Lms Pro
No, it is compatible with LearnPress.
Hello, good time, is this rtl theme?
Hello! Unfortunately, this theme doesn’t support RTL for now.
Hello,
I need help to with my licence. I already deactivated the license from the old website and I need to activate it on a new website.
Tried to create ticket but support expired, so i cant write to you.
Thank you for your help!
Hello! Try to activate it again.
Thanks. Worked.
Is this theme compatible with ARMember – WordPress Membership Plugin? Thank you.
Hello! Unfortunately, we haven’t tested the theme with the plugin.
Is this theme compatible with ARMember – WordPress Membership Plugin? Thank you.
Hello! Unfortunately, we haven’t tested the theme with this plugin.
Hello,
Need help urgent to deacrivate my licence for old website to enable for my new website. First website is offline actually.
Tried to create ticket but support expired, so i cant write to you. Can i get email to give details about domains and licence to revoke?
Thank you for your help!
Done! You can try to activate it again.
Hi
Need help urgent to deacrivate my licence for old website to enable for my new website. First website is offline actually.
Tried to create ticket but support expired, so i cant write to you. Can i get email to give details about domains and licence to revoke?
Thank you
Done, You can try to activate it.
i already purchased and used on a domain … but niw i lost my access to that domain.. is it possible to revoke my old purchase code and give a new one ?
Hello! Done, you can try to activate it again. Make sure to submit a ticket to our support forum for the next time: https://webgeniuslab.ticksy.com/
Hello,
ive purchased your theme, but when i want to edit any course, i’m unable to add a lesson to it. Each time i add a lesson, then save the course, the lesson is removed.
I tried to open a ticket on your support system, but not matter the browser i use, after selecting unicoach (verified) theme, nothing happens, and i can’t go to next step to submit my ticket
could you help please ?
Hello! Could you please submit a ticket to our support forum and provide more details. Our technical specialist will help you with it.
http://webgeniuslab.ticksy.com/Pre-sale question, the buy course button- can I change it to contact us and have it direct to where I want it to go?
Hello! Yes, you can change the link to your own.
Hi, I want an assignment system where student upload a video and tutor will give feedback. Is it possible?
can we sell webinars on this theme?
Yes, there are zoom and LearnPress integrated.
Hi i deactivated the theme by accident and now when i want to activate it again it says THIS PURCHASE CODE ALREADY REGISTERED. I am sure it is not used on any other domain. It was 5 sec deactivation and activation again. It is registered on diferent envato account
Hello! Unfortunately, you don’t have a license for your current account. Make sure to submit a ticket to our support forum using your different account: webgeniuslab.ticksy.com
I have tried to create a ticket but support for this code has expired. I wrote you an email. Can you point me where you can manage domains that are connected to licenses so i wont bother you?
Does this integrate with a specific back end LMS? I use LifterLMS
Hello! This theme is compatible with LearnPress
Only LearnPress?
Yes, only LearnPress.
Hello, can we buy zoom meetings? Does the system send a confirmation email with the zoom link to join and a reminder 24 hours before?
Hello, I am unsure about 24 hours, but the link will be sent through email.
Hi If i Purchase the them and asked to add the RTL feature, would you charge extra for it? if yes how much please ?
Hello! We are ready to add it for free after your purchase.
Hi there! Can I use plugin TranslatePress with this them? Thank you
Hello! This theme compatible with WPML and Polylang plugins.
How to deactivate existing registration with the license? I installed it on a staging site long back and forgot to deactivate. Now I want to use this theme but not able to activate because it was already registered. Kindly help.
