35 comments found.
I tried to register for support but never received an email to confirm my password or registration. I checked spam folder and everywhere else.
Hi,
contact us through the contact page, we will help you: https://www.nicdarkthemes.com/contact/Have a nice day Nicdark
HI I sent a support ticket in 2 days ago, please can this be looked at as this is urgent as the Resturant plugin is currently not working, thanks
Hi,
thanks for let me know. I’ll check.
Have a nice day Nicdark
HI this Restaurant Reservations is not working on both chrome nor on mobile devices:
Error message
JQMIGRATE: Migrate is installed, version 3.4.1 wp-admin/admin-ajax.php?action=nd_rst_get_timing_php&nd_rst_date_select=2025-01-03&nd_rst_guest_select=1&nd_rst_restaurant=2942&nd_rst_update_timing_security=93497e3fbb:1
Failed to load resource: the server responded with a status of 403 ()
Is anyone else having this issue and is there a fix ?
Hi,
please contact our team through our contact page if you have any problems to contact the support team, we will help you to get in touch with the team :
https://www.nicdarkthemes.com/contactThanks and have a good day Bye
Hello, despite updating the theme, the French translation still doesn’t work! Is it possible to get a usable .pot file? In particular, I’d like to translate the “Cart” > “My cart” shopping cart icon. Thank you in advance for your prompt reply!
Hi,
please contact our team through our contact page if you have any questions,, we will help you as soon as possible :
https://www.nicdarkthemes.com/contactThanks and have a good day Bye
Done
I’m sorry, but I’m not satisfied with the answer I received by mail. my problem comes from a dysfunction of the theme and you suggest me to buy the support again ! This file should have worked as soon as I bought it, I’ve been patient until an update and it still doesn’t work! So I’m waiting for a working .pot file, included in my purchase! Thank you for your prompt reply. Olivier
does this theme support the latest version of WordPress?
Hi,
absolutely yes.
Have a nice day Nick
I purchased the theme this month. It says I have support but I can’t seem to create a ticket.
Nvm figured it out
how to add account login and sign up options on homepage
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/I bought the theme and from the first step to last, i get only errors and problems. In Dashboard , Import Demo section doesnt display the 3 images for the 3 demos … well not big deal i said. Well the demo import also KO … step 2 displaying PROXY ERROR. No big deal i said as the content is still imported. Well bad imported cause there are photos missing and sometime entire page content missing as HEADER 4 for example which sometimes doesnt get imported. SO … my million dolar questions :
1. how i remove the top lines from home pages in mobile version ( 20px of top white space )
2. where I add the hamburger menu icon ( navigation-.white_.png ) in menu version … cause it didnt got imported well and i have to put it manually.
Thanks
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye https://nicdark.com/I tried to send a ticket but the system said my purchase code is not valid…
irs ok it works now. but idk why the menu is not displayed in the home page
Hi,
thanks for let me know, support team will help you.
Have a nice day Nick
has anyone received support from them when the purchased theme doesn’t work?
Hi,
thanks for let me know, if you opened a ticket through our support platform you will receive an answer directly to the ticket that you have opened.
Our supporter can’t see this comment section so if you have opened a ticket through the platform you will receive an answer there not here in the comment section.
So if you have any problems or something my advice is to write directly to our supporter through our platform.
Have a nice day Nick
I am very sorry, but the support person did not solve my problem. I’ve been waiting for a week for a solution to the theme problem, I’m getting impatient. Please help and support.
why do you write that there is support if there is none and I have not received it. I will have to contact themeforest support. It’s unthinkable. I’m not getting any help from you, I paid money for something that doesn’t work, I’m wasting my time and it’s causing me a lot of stress. You sell something that doesn’t work and you don’t provide help, and support is paid extra! Will contact themeforest support
I can’t load two photos from the butcher.xml file. In this situation, my header is invisible because there is no cover photo on all product pages. I’ve tried everything, but there’s still an error… what about this situation. I sent the ticket but received no response…
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
I have a big problem with the theme I purchased from you. I already installed it 3 times, even uninstalled wordpress and reinstalled it. The theme is still not working properly. Don’t say it’s the fault of the installation, because I lost a lot of time on it and no one will pay me for it. The shop is supposed to be open by the end of the week, and the theme is not working. There is no heading 4. You’d better get something back with it and don’t make me fix the same thing because I’m already stressed about it and wasted a lot of time. I am asking for quick help, I am sending photos of what it looks like, header 4 does not appear anywhere.
Hi,
thanks for let me know, most probably you have some server limitation or incorrect settings that prevent the theme from working properly.
However don’t worry, if you have opened your ticket on our platform as advices you will receive some helps directly form our supporter.
Have a nice day Nick
Hi,
it depends on how many people opened a ticket in that period of time. Usually the timings are the ones I reported in my previous message.
Have a nice day Nick
So what if I received a message from support when nothing with the theme was fixed, I’m more and more disappointed…
Hi,
thanks for let me know, if you opened a ticket through our support platform you will receive an answer directly to the ticket that you have opened.
Our supporter can’t see this comment section so if you have opened a ticket through the platform you will receive an answer there not here in the comment section.
So if you have any problems or something my advice is to write directly to our supporter through our platform.
Have a nice day Nick
Hello, will I be bale to change the color? I would like to change some of the colors.
Hi,
thanks for the interest.
Yes sure you can change the colors.
Have a nice day Nick
Hi I can’t install demo content. also i created ticket but still not replayed. kindly check and replay me
What’s Happen! why not update still my ticket??
HI,
thanks for let me know.
I see that you have already received a reply from our supporter in 2 days. Unfortunately the waiting time is variable and depends on the volume of tickets we receive, usually we can guarantee a response within 15 hours but obviously in some periods this is not possible. Trust the work of our supporters, they do their best to try to answer and help you as soon as possible.
Have a nice day Nick
Will this theme support with Wordpress 6.1. I tried but its shows some critical error
Hi,
yes sure, it’s compatible.
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi we have some questions before buying. Is it possible to change/remove the add to cart button to Enquire button ? once the customer want the item and click the “enquire” button it would directly go to a form or a popup form where he/she can fill out those information. Is that possible? please let us know..
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello, I am looking for the documentation of this theme in order to see whether it can help me solve an issue I have when customizing header for woocommerce related pages (single product, cart, checkout…) but I can’t find a link to the documentation anywhere (neither on themeforest nor on the support site). Where can I find the documentation?
Hi,
in the package you will find the documentation : https://help.market.envato.com/hc/en-us/articles/202501014-How-to-download-your-itemsRemember that you can also contact us through the form present on our profile ( https://themeforest.net/user/nicdark ) for any technical informations.
Have a good day Bye
Thanks for the tremendous design work you have done with this version of Butcher WordPress template, I love the design, I am just having a little problem, when I go to import manually the slides zip files, give me an error to upload the zip files, I have tried everything but I can’t get it to work, can you help us solve this issue, I thank you in advance
screenshot or the issue https://snipboard.io/7f9hVH.jpghope hear from you Best Regards
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
We spent more than 20 hours working with the Bluehost service, we extended the size limit of the php.ini, we checked that all the check marks of “slider revolution were green or passed” we checked that the site would allow zip files to be uploaded and We checked that the folders had the necessary permissions to upload files. The hosting service specialists determined that the problem is in the demo templates of your zip files, the plugin is working correctly, and I can upload other designs, it is your demo zip files that cannot be uploaded, and I need to verify that. The hosting service and I have done everything possible to make it work, we spend a lot of time on it, and there is nothing more the hosting can do unless you tell us specifically what else to do.
Remember that on the first ticket you have the access information and the screenshot in case you need to double-check what I am writing. Thank you
Hi,
please don’t use this comment section for any type of support, our developers only work through the support forum and do not have access to the comments section.
Have a good day Bye
I started a ticket and I have not gotten a reply. I need help ASAP.
Hi,
please check your ticket status, if 1/2 working days have passed you will surely have received your answer.
Have a good day Bye
Hey nicdark we have put a ticket in 3 days ago and still have not get a response.
Hi,
yes, for sure our support team are working hard for reply to all tickets on the support forum.
Have a good day Bye
Hi, I am trying to contact you via support ticket but i’m getting error that purchase code is not valid witch is not true because i have it from themeforest. Also when i have to select forum there is not a forum for carne shop. Anyway , i cannot submit ticket because of those errors. Please give me another way to contact you. I have problems showing logo when i upload it via customize as shown in documentation. Thanks
Hi,
contact our dedicated team through the form present on our profile here : https://themeforest.net/user/nicdark
We will help you to open a ticket.
Have a good day Bye
Hi, I’ve submitted a ticket where you’ve guided me but no one responded for weeks. Now.. i’m contact you again. Please contact me at toma.alexandrew@gmail.com to resolve this issue. Thanks
HI,
this is very strange, let me check with our team.
Have a good day Bye
8 days have passed since you responded here but no contact. Please email me at email address i’ve given above and let’s solve this issue. thank you
Hi,
most probably you have not opened any tickets since our team already replied to all tickets.
Simply log in to our support forum https://support.nicdark.com/ with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
