Hi there,

Thanks for writing in! We do see that your request has been responded so if you need any further assistance feel free to continue the conversation with our support team.

Thank you.

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Hi there,

Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

You can always do it on your end from our help center

If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

Thanks

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Hi there,

Thanks for writing in! You can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help

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excellent thank you for that!

Hi there,

Glad we could help!

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Hi there,

Thanks for writing in! The theme will for sure be updated as soon as possible and still it will work well with the latest version of WP.

If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

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Hi there,

Thanks for taking an interest! Powerlift theme is compatible with Timetable Responsive Schedule for WordPress Plugin, however, we do not have a booking/appointment feature included within the theme.

You could possibly achieve this with some third-party plugin for this purpose, but please understand that we cannot guaranty theme compatibility as we have not tested these plugins.

Thanks for understanding and let us know if you have any additional questions.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Once we check we do see that your request has been responded to so please continue the conversation with our support team if you need any further assistance.

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Hello,

We have deregistered the purchase code for you. You should be able to register the theme now.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

Thanks for writing in! Please check if you have selected the correct Profile (Mikado) then Powerlift theme will be present.

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to try it out once again to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! You can always enable the front end editor if you wish, here is the tutorial for it.

We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

As you may have noticed, in past several days we’ve been experiencing issues with our servers. This resulted in the restricted access to certain theme live demos, and issues with some functionalities like the demo import.

We’d like to inform you that the matter has been resolved and we are in the process of implementing the solution as we speak.

Due to a fairly large number of our themes, the process of applying the fix is taking a bit of time. However, this is our top priority and all the functionalities of all our themes will be fully restored very soon.

You can try the demo import now and feel free to submit a ticket to our help center, and our agents will be happy to answer any question or assist you in resolving any theme-related issue that might occur. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

As you may have noticed, in past several days we’ve been experiencing issues with our servers. This resulted in the restricted access to certain theme live demos, and issues with some functionalities like the demo import.

We’d like to inform you that the matter has been resolved and we are in the process of implementing the solution as we speak.

Due to a fairly large number of our themes, the process of applying the fix is taking a bit of time. However, this is our top priority and all the functionalities of all our themes will be fully restored very soon.

You can try the demo import now and feel free to submit a ticket to our help center, and our agents will be happy to answer any question or assist you in resolving any theme-related issue that might occur. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Can you please speak to when the updates will be performed? The last one was September 2021. Are there plans to update this theme regularly? Thank you.

Hi there

The theme will work on the latest WP and if you need an immediate update of any of the plugins, please submit a ticket on our  help center  and one of our support agents will provide you with latest versions.

Thank you.

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I’m getting the following error while importing ““Please note that your server resources are not configured properly so you might run into an issue during the demo import process. Please adjust your server configuration values.”

Kindly provide a solution for this.

Hi there,

As you may have noticed, in past several days we’ve been experiencing issues with our servers. This resulted in the restricted access to certain theme live demos, and issues with some functionalities like the demo import.

We’d like to inform you that the matter has been resolved and we are in the process of implementing the solution as we speak.

Due to a fairly large number of our themes, the process of applying the fix is taking a bit of time. However, this is our top priority and all the functionalities of all our themes will be fully restored very soon.

You can try the demo import now and feel free to submit a ticket to our help center, and our agents will be happy to answer any question or assist you in resolving any theme-related issue that might occur. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

Thanks for taking an interest!

1. Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

2. Our theme comes with both WPBakery and Elementor demo content, so you do have an option to choose.

We hope this helped and let us know if you have any additional questions.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for writing in! There is no option to remove the header menu completely, however you could perhaps use some CSS for this in order to achieve that.

If you need any further assistance we would appreciate it if you could submit a ticket https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket to our help center and one of our support agents will assist you.

Thanks.

Support Mikado Portfolio part of Qode Interactive

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Hi there, Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.

You should try to import the content again, by following the steps from the following article.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Thanks, would you mind having a look at this page: https://whodaresgyms.wpcomstaging.com/ and letting me know why the links on this demo are all over the page? Seems like something is off. Also, the wp bakery comes inbuilt but I get notified that I need to upgrade? Don’t you guys provide an upgraded version with the theme I’ve purchased?

Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will check your website and assist you and also send you the latest version of bundled plugins to install it manually. To submit a ticket please follow instructions from this article.

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Hi there,

Parallax is not supported generally on mobile devices, and instead of it, a static image will appear.

Do let us know if you have any additional questions.

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