106 comments found.
Good morning ! Bravo for this theme! On the other hand when I install it my database becomes enormous! The post_meta is over 200mb, how can this not happen?
Hello, please create a ticket here: https://peerduck.com/help
Hello, I posted a support ticked going on 7 days ago now and no reply. We were working in the TOKA Demo and the header and the frame of the site changed and we were not doing anything to the site. We can’t figure out how to get it back the way it was. -Terry
Hello, can you please send here a ticket number. Thank you
3223054
To change the page layout go to the classic WordPress editor and check the current layout for the page. Shortly, the same way as here: https://peerduck.com/docs/toka/posts/
Thank you for the reply. We already tried that. What’s the page layout that it should be on to not have that header block and the inner part of the site framed in so it’s full width like the original demo?
Let me check. It looks like “Full Width Page without Header Title”
Choose it then click on Update button.
Hi, i am not able to load the demo contant on WP Engine. this is what support told me… any work around? “Okay so this error is referring to a legacy staging that does not exist here. We are unable to fix this on our end, so you would need to reach out to the plugin developer or their team forum for a workaround! This is a plugin setting we cannot change”
Hello, can you please create a ticket and send the number here? We’ll send you the solution for the issue. Thanks! https://peerduck.ticksy.com/submit/
thanks i opened a ticket: 3225515
Any idea when someone will reply on my ticket? still nothing
Hello, we create a solution for WP Engine now, sorry for the waiting.
Please check the ticket.
Can we use this for launchpad for Gems on Crypto. So Metamask wallet connection is available?
Hello, this is a plugin part feature, you have to find out on this.
does this theme work with slider revolution? I installed it, it doesnt work
Hello, yes, use this guide to add it on a page: https://www.wppagebuilders.com/add-slider-revolution-to-elementor
I know how to add, i have done it more than 100 times. But it doesnt work with this template. I tried all i know and i don’t have time for support ticket
What’s the issue?
nothing shows. I make the design, when i use the shortcode it covers the space but everything is empty. With inspect element it shows some errors. Failed to load resources 8 errors : https://toka.b-cdn.net/wp-content/plugins/revslider/public/assets/css/rs6.css?ver=6.6.8 etc.
Do you use a plugin for speed optimization or for CDN? It looks like it uses incorrectly domain.
Hi, how i removed the license for staging site and connect it to actual website? as i being develop the website in staging and when i moved the website to live and it cant display well on mobile, so how i need o solve this issue, i dont need staging to works, how i removed license from staging and replace to live website?
Hello, just use the theme on live as you use on a staging site. You have the proper license for a one project (it includes staging and live).
Could I use it for fractional nft or nft crowdfunding?
Hello, you can use plugin like for Opensea NFT or other solution for that.
Hi,
we mistakenly uploaded a theme file to wrong domain now we are not able to upload a theme to right one is it possible you can cancel previous activation and allow us to do on the right one that will be really appreciated and will be very help full for us.
Thanks
Cryptoxhop
Hello, just delete the previous one and install on the new.
mention below error is coming “The theme you tried to upload does not have a name specified in its metadata. Add a valid name to the metadata and try uploading again”
Open a ticket here: https://peerduck.com/help
now its showing this error while installing “Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
so much errors coming is it possible you can send us fresh files after verifying my purchase code?
Please check this article: https://peerduck.ticksy.com/article/18097/
i am really so upset all because of less support and still not figure out my problems feels like money wasted
now its having soapclient error why its not automatically update woo commerce kindly guide how to redirect to wallet connect
Hello, you should have a valid license to get the support. Open a ticket there under account with which you have bought the theme: https://peerduck.com/help so you will get the properly support. You current account (cryptoxhop) doesn’t have the license. Thanks
Hey Can I use this theme for my website tesler investment review?
Hello, if it’s based on WordPress then yes.
Hi, I have leave a ticket couple days ago, please check and response: https://peerduck.ticksy.com/ticket/3171081
Answered, please check the ticket.
Hello, I’ve messaged support a few times but I am getting vague solutions and the response rate is like 24 hours. My support license will expire soon. Can we please look into this and fix this issue I have?
I upgraded to Elementor pro but can’t install it because it says that the folder exists but it doesn’t. I’ve tried quite a few fixes already but can’t get it to work.
Please support.
Hello Dondunca, what’s your ticket number? Thanks
Ticket #3153617 Thanks
My support has now expired… Can you please allow me to complete this ticket please?
It took me ages to get a response from elementor pro team. I was waiting for confirmation to reply to the ticket. Could you please advise? I’d like to solve this issue
Hello, can you please explain more? Thanks
Sure thing, I am desperately trying to change the background colour of the shop and product page. I bought Elementor pro to try to do it but I have to rebuild everything and it’s a pain. Customize settings do not work, even the background colour. I tried every other setting in the theme and nothing works. My only solution now seems to be an additional piece of CCS. Can you please help?
Hello, for this case use the free ShopLentor plugin: https://wordpress.org/plugins/woolentor-addons/
So you’ll get exactly what needs from the point of design.
No need CSS, etc.
Hello, I just downloaded and activated Woolentor onto the website. When updating the style tab with new background colour, etc. The issue is still there. Would it be helpful if I shared a guest access to the WP website?
If so, let me know what email address please
Hello, the further customizations doesn’t included in the item support, sorry, we can only give the way to implement something.
Could you just give me the CSS to change the background colour please? The site is buggy and the settings don’t work. I can send a screenshot
”#main-header + #primary { background-color: #ffffff; }”
Hello, I’ve been talking to Elementor plugin support theme and they redirected me to Toka theme, saying the background colour is coming from the theme. I still have not found a way to update it. Can you please help? It’s been more than one month I am trying to update background colour of checkout page
Hello, check your ticket, please: #3153617
I cannot access my ticket anymore because my support expired
Do you have an email address?
Let me check on it.
Yes, the support period expired.
1.Disable all elementor plugins you have.
2.Then install a wp file manager plugin.
3.Go to: wp-content -> plugins and delete any elemntor folder you find
4.Try to install elementor pro again
btw the issue does not come from the WordPress theme
Hello, yes the support expired after I created the ticket. It’s been one month that this theme issue is present.
Thanks for the suggested actions, I tried removing all Elementor presence and the issue is still there.
However I tried removing the theme and the issue is gone. I have a screenvideo to share. Please let me know how to fix this issue of theme background colour not being updated. It’s been more than one month now…
Hi, is there a way to pay through crypto? all my other payment system got issues
Hello, can you please explain more? Thanks
i want to pay for the theme through crypto….. and also, i love the theme as it has got couple of pages, but do you have any specificaly made for nft project, that contains the following features…. | about the project| roadmap| faq| teams| join discord | view collection on opensea | etc. thanks
Hello, you have to ask ThemeForest support about available payment methods.
How to remove the top button “Buy-Now” in the header section ?
Hello, Customize > Header
Hi there, how do I update the header and footer? I don’t need to add a custom one, I just need to update the one that comes with the template. Thanks!
Hello sumanap1, check the menu section and theme customizer options.
Alex
Hi, I’m not able to find the editing options on either the menu section or the theme customizer options. I just need to edit the footer that’s already there.
Hello, for this case check the footer widget area.
Where can that be found?
Hello, follow there: Dashboard > Appearance > Widgets
Is there a WPBakery version of this theme?
I just purchased but I’m not as familiar with Elementor and I’m lost on how to make some basic edits.
Hello rhaleluk, it has only Elementor landing pages. This is the same like WPBakery but a little more modern (Elementor has more features). It’s just as easy to customize and visually edit as WPBakery. You can learn more about Elemtor here: https://elementor.com/academy/courses/
Alex
I want to change the color of the selected product option, The default setting of the dark theme doesn’t look different from other options. How to edit the color of select product options in the product single page. . I open the support ticket 4days ago, but no one replies to me.
Hello nnpus, let me check the ticket. Sorry for the delay!
Is this only available for wordpress or am i buying the source code for doing it native?
Hello matrizsas, this is only available for WordPress.
Hello, does it come with live crypto exchange rates?
Hello, you can use this solution for live crypto exchange rates: https://wordpress.org/plugins/exchange-rates-widget/
Hello Duck Themes,
There is no option for importing demo data within the theme
I checked tools within wordpress the option is not there.
Hello bossmann, please check the installation guide: https://peerduck.com/docs/toka/installation
Is your theme working with Tutor LMS?
Hello grzechu_2016, yes, it should work with this plugin: https://wordpress.org/plugins/tutor/
