501 comments found.
Hello, I have just realised that I am behind on updates to the DRILE theme. I don’t have any more update requests in the THeme part of Wordpress. How can I update Child and Drile without breaking my work?
All the best
Hi chamalay,
To update the Drile theme latest version, you read the document at the link https://docs.theme-sky.com/drile/#updating-the-theme so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Good evening,
I would like to request a refund for the theme purchased because I had not read the description properly. I know how to use only Elementor but the theme seems to be compatible only with WPBakery, a technology that I don’t know how to use.
Is it possible to get a refund? Thank you
Hi danjeld,
The Drile theme is built with WPBakery Page Builder. For more information about using the theme, you can read our documentation https://docs.theme-sky.com/drile/ and watch our tutorial videos https://www.youtube.com/watch?v=HQ7tRnSF3ks&list=PLbyF_EROfxJSN_w2Wn_LeYFh6LmyMvhSL
The Drile theme can work with elementor. But, we don’t build our demo based on elementor. If you want to use our demo layouts/elements, you should use WPBakery Page Builder which is included in the theme.
If you want to use the Elementor, you can use our themes (https://themeforest.net/user/skygroup/portfolio).
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
I can’t figure out how to use “summary scrolling” for the product page please?
Ho Iagomstudiok,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
How do I remove the carousel of categories at the top of the Shop page?
Hi justanthonycha,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
How can I load the shop page with the filters sidebar visible?
Hi justanthonycha,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello,
I have bought the theme and everything works quite well, but I have a problem when I want to enter any code in functions.php it gives me an error and it gets unconfigured, it has not let me create a child theme correctly either. Could you help me to solve this?
Hi xarly85,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you check it.
Have a nice day!
Hi, Yesterday,I get a message in Wordpress about the need to update the WP Bakery Page Builder plugin. I bought the license for this plugin together with the Drile theme in February 2023. When can I expect an update for this plugin? Do I have to do something? Greetings, Anna
Hi hannusza,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
when i try to install the theme , fonts and style not applied like demo , it look like broken style , and when i tried to upload the child theme it worked well but after while all things back to like nothing happen !
i tried to reset and install again all things and still not get like demo and always broken style
check this https://www.netjry.com/ which i used theme
Hi imarketegypt,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hi, Is it RTL supported? Can I see an demo with RTL? Arabic specific
Hi CodeZel,
Yes, our theme supports RTL. We don’t setup demo for RTL. But don’t worry! We developed the RTL feature and it will work fine.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I need all the demo picture on my webpage
Hi servertop6,
- If you want to set up exactly the Drile full package demo, you will go to our downloads page . You input your purchase code . It will give you the links to download the full demo package.
You can read article at link https://skygroup.ticksy.com/article/5489 so information.
If you do not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards, Best regards,
How can I import all the pictures in your demo site to my webpages?
Hi servertop6,
- If you want to set up exactly the Drile full package demo, you will go to our downloads page . You input your purchase code . It will give you the links to download the full demo package.
You can read article at link https://skygroup.ticksy.com/article/5489 so information.
If you do not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards, Best regards,
I got this error message… [WARNING] Failed to import action-group wc_update_product_lookup_tables [WARNING] Failed to import action-group woocommerce-db-updates
Hi servertop6,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
I already opened a ticket kindly reply as soon as possible
Hi servertop6,
I have replied to your ticket ( 7 hours ago ). Please check it again.
Best regards,
I need help with my website. it looks bad from what you displayed on themeforest. kindly check my website and see how it looks
Hi servertop6,
Please check your tiket again. I have replied and given you the way to fix this problem.
Best regards,
I cant see any of your new responses. kindly provide help as soon as you can. thanks
Hi servertop6,
I have checked your ticket and I see you have responded to it. Why did you say that you don’t see my responses? ( Please see the screenshot here – https://prnt.sc/vwhFfGmwrkKC ).
Best regards,
How can I install this theme?
Hi servertop6,
Please see the video at the link https://www.youtube.com/watch?v=HQ7tRnSF3ks&list=PLbyF_EROfxJSN_w2Wn_LeYFh6LmyMvhSL or read the document at the link https://docs.theme-sky.com/drile/#installation so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello, I am having trouble with the shopping cart. Sometimes it does work, sometimes it does not.. my page is muebleslf.com
Hi matm98,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
i would like to know. How can I disable compare option in theme
Hi zulfiali,
You can deactivate or delete the YITH WooCommerce Compare plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
thank you for your support
Hi zulfiali,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Good morning! What about russian translation for this theme?
Hi vectorrr20074,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
I have an Issue with Home 3 Sliders, it does not fit correctly to the page and spaces are showing between images.
Hi dwise2020,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello, please check ticket we have issue importing demo
Hi themattressstore,
We have replied to your ticket. Please check it again.
Best regards,
hola, compre este tema pero me marca error al subirlo “faltan hojas de estilo”
Hi viridianaea1,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Good afternoon,
We have received a message about a new update of Drile – Furniture WooCommerce WordPress Theme, but the update is not displayed on the backend of our website furniture.parts.com; Please inform us how to proceed in this case, thank you.
Regards
Hi ServiceTechnologies,
To update the Drile theme latest version, you read the document at the link https://docs.theme-sky.com/drile/#updating-the-theme so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Good morning
I report that the Drile theme update has already been installed, thank you very much for the shared documentation.
best regard
You’re welcome! 
