4647 comments found.
Tring to paste the code in “settings_data.json” from “high fashion theme” “settings-data-4” im getting this error when saving.
“Error saving config/settings_data.json”
Unable to update the file Setting ’ customer_service_text ’ is invalid. All top level nodes must be ’< p>’, ’< ul>’, ’< ol>’ or ’ < h1>’-’< h6>’ tags, Attribute ‘style=” font-size: 18px;”’ is not permitted on tag ’< a>’, and Attribute ’ style=” f ont-size: 14px;”’ contains styles that are not permitted on tag ’< span>’
Hi Friend,
This issue is from the changes we made for theme settings in the newest theme source to help merchants set up theme easily.
We received your ticket, will send you instruction to your ticket
How should I configure Calculator Free Shipping Message and multiple currencies?
If I set the “Total Price Of Order To Offer Free Shipping” as 250, then it is 250 USD by default but if the buyer change the currency then it is 250 units of the changed currency, which of course is not equal to 250 USD.
For example if I change to Yen, then 250 Yen, which is equivalent to 1.8 USD qualify for free shipping, which is absurd and a bug through which anyone can get free shipping, simply by changing the currency before buying.
Could you please indicate how to configure these 2 settings to work correctly?
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ so that we can support you?
Pre sales Question Can we mix match various sections from different home, product, other pages, as there are some sections that don’t belong to the same homepage or product page
Hi friend,
Could you kindly tell us what section you want to mix so that we can check it for you? Could you tell us more details about this case?
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and choose category Presale: https://prnt.sc/zYgo9k9oOLCh so that we can support you.
Thank you so much.
I love the theme…. Thanks guys for ella theme..
I have two issues….
I have tags for all my dresses/products on my online store. These tags then appear in the filter in my Collection Page under the filter named MAS FILTROS….. All is ok here
Now, I want to create a totally different filter to filter my products based on OCASSION…E.g Summer, Winter etc. But when I add Summer, Winter tags to my products, they do NOT appear in a seperate filter OCASSION that I had created….But rather these tags also appear under the filter MAS FILTROS….
I dont want them to appear on MAS FILTROS filter because there are already other tags under that filter…... and adding more just creates a messs
How to create a totally different filter for OCASSION so that I see all my products with tags like Summer, Winter, Party etc under this filter???
Hi friend,
You go to Collection page -> Main collection -> add Filter Title -> Then enter tags you want to add into List tag: https://prnt.sc/39A4aKrPbXpd
If you have any requests about our theme, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/?
The newest version of this theme is so bad. Nothing works. Followed the instructions and since I had this theme I never had a problem until now and they want $64 just to help. I have tried everything watched the videos and reviewed the documentations and nothing is working clearly it can’t be from my end.
The sidebars are not showing up in the newest version when installed even starting from scratch with the newest version it’s not working and copying the new codes to the old the entire homepage disappears.
Hi Friend,
Can you tell us what is your latest email or ticket you contacted us? We checked and it was in 2021. No contact recently. $64 is for the support extension for your license correct?
Also, we don’t force our customers to extend support just for our theme issues, all theme issues are fixed and updated by us. If it is not theme issues, it is support requests and you need to extend support for your license, it is the policy for support extension.
What version of ella are you using? If you are using version 5 or lower, you need to start configuring theme again because ella 6 is not using anything from the old version.
Sidebar will need to set up with new shopify structure to show filtering: https://halosoft.gitbook.io/ella-documentation/collections-page/collection-section
Here is instruction for you: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0
I tried getting support and it says I I need to purchase support. Since you have my email address please send me an email instead of me posting that information here. Trust me, if I didn’t have an issue with the theme and had other means of communication with your regarding this I won’t need to be posting here.
Hi Friend,
Yes, we checked and the last communication was in 2020 and 2021 with some support requests about theme not theme issue so supporter followed the policy to request you extend support time. We hope you can understand for this as it is policy for support on Envato with 06 months.
About the issues you listed above, we sent you instruction to follow, hope you can help us follow documentation as it is helpful.
Support team will follow up and will reply to you via email to ask if you need any further helps from us on tomorrow (Monday)
I’m talking about the new 6.4.2 that’s not working. The issue is theme related. If I contacted your 2 years ago it was regarding theme related issues. As I said I followed the directions instructions and even decided not to update the old theme and use the new one and problems just increased.
Thank you, our support team will contact you via email on tomorrow morning asap
Is it possible to make the collection page filtering have “in stock” selected automatically/by default?
Hi Friend, can you explain more for us about this? You want the collection page will always show products which are in stock first?
Yes, I would like to hide products that are out of stock. The filters in your theme have the ability to only show products that are in stock. I would like to have this automatically selected if possible. Thanks
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thank you so much.
I have had nothing but trouble with this theme. I upgraded from 6.2 to 6.4.2, the problems went away for a couple of weeks but now they’re back. The product thumbnails load endlessly and clicking a swatch does not swap the product image. I have decided not to sink $64 more dollars for support, I am abandoning this theme. Buyer beware.
Dear friend,
We just sent you an email via your email address: ian@ianpk.com. Please check it out
Looking forward to receiving your response soon
It’s possible to have multiple images in one variant?
Hi friend,
Our theme has Variant Image Grouped function, you can refer to if it matches your need: https://new-ella-demo.myshopify.com/products/dinterdum-pretium-condimento-1
If you want to this function, you can set up by following this user guide: https://halosoft.gitbook.io/ella-documentation/product-page/variant-image-grouped
If you have any requests, please submit a ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.
Thank you so much.
Great! Thanks!
Unable to update the file
Section type ‘slide-show’ does not refer to an existing section file Section type ‘policies-block’ does not refer to an existing section file Section type ‘product-block’ does not refer to an existing section file Section type ‘custom-service-block’ does not refer to an existing section file Section type ‘spotlight-block’ does not refer to an existing section file Section type ‘customer-review-block’ does not refer to an existing section file
Getting this Error After install.
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thank you so much.
Hello, i saw you added before and after section and tiktok videos. May i know if you have any of your ready templates with this to check?
And if not, how this will be added in the page? Since we are planning to buy again a new license for a new web 
thanks
Hi Friend,
We are applying tiktok section in Home 04: High Fashion you can test here: https://new-ella-demo.myshopify.com//?fts=0&preview_theme_id=123126710362
Please scroll down to the bottom.
You can add this section if you want to use it. Here is the section name: https://prnt.sc/nCGTsfX5GYXw
How to make brand slider to infinite slider. and make previous slider always show.
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thank you so much.
Hi Guys,
The “Hot Stock” function doesn’t seem to work properly anymore, There is also no option to choose the number of inventory threshold to start showing from. Even with a fresh theme install, the option is missing.
Any help would be appreciated. Thanks
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thank you so much.
Hi friend,
To support you best for this request, could you please help us to open a ticket at our support system here: https://halosoft.ticksy.com/tickets/ and our customer service team will review it and respond shortly.
Thanks a lot.
The theme has problems.
1. Variant images not loading up only the main product image while on the product page 2. Variants not changing / not updating when clicking on a different one.
These are default options in every theme, it’s absoutely sad that it’s not working 
I’ve already seen many ppl encountered this problem maybe you should post a fix for this in your documentation because creating customer tickets for something which many ppl encounter is not so cool.
Dear friend,
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com/. Someone from our customer service team will review it and respond accordingly.
Many thanks!
Hi, I’m considering purchasing this theme. But before that I have questions:
1. I have an existing theme, If I change to this theme will my existing one be overwritten or lost? Like my existing products and collections?
2. Can it accommodate more than 500+ products without affecting the shopping experience like loading speed on displaying products?
3. Can you share the speed report on the demo site?
Hi friend,
1/ I have an existing theme, If I change to this theme will my existing one be overwritten or lost? Like my existing products and collections?
==> In your case, you can find and use App to transfer data from one source to another
Regarding the remaining 2 requests, could you kindly submit a ticket at this link: https://halosoft.ticksy.com/ and choose category Pre-sale https://prnt.sc/ijXF9mQkAiLu we are willing to support you.
Thank you so much.
Is it possible to use the multi-currency function without Shopify Payments? I’m unable to use Shopify Payments due to the product I’m selling
Yes, it is possible. You can choose this option: https://prnt.sc/IZqBxqsznx2X
You started the conversation 2 hours ago 1ª Duvida A primeira duvida seria como fazer para colocar os icones na SHOP BY CATEGORIAS
Segue um exemplo em anexo. Pode mim ajudar por gentileza?
The first doubt would be how to put the icons in SHOP BY CATEGORIAS
An example is attached. Can you help me please?
2ª Duvida
Como fazer para acessar configurar a pagina de Wishlists?
Consigo adicionar o produto na Wish Lists, mais quando clico no ❤️ não direciona para a pagina de Wishlists. Pode mim ajudar por gentileza?
How to access configure the Wishlists page?
I can add the product to the Wish Lists, but when I click on the ❤️ it doesn’t take me to the Wishlists page. Can you help me please?
Desculpa ter enviado aqui também é que estamos com um certa urgência em resolver Poderia nos ajudar por gentileza?
Can you tell us what homepage you are using?
We will guide you for question #1 when you tell us the homepage. Are you using home supermarket?
For #2, please help us create a wishlist page, after you create a wishlist page successfully, it will work: https://halosoft.gitbook.io/ella-documentation/page/wishlist-page
Hi Friend, here is instruction for you: https://halosoft.gitbook.io/ella-documentation/sections/all-sections-in-theme/slideshow
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com/. Someone from our customer service team will review it and respond accordingly.
Many thanks!
How to add the predictive search to the theme as I see all themes comes ready with this feature except your theme.
Dear friend,
Currently, the predictive search feature has available in Ella theme.
You can follow our instruction here to set it up for your reference: https://halosoft.gitbook.io/ella-documentation/theme-settings/quick-search
In addition, for further requests, please open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
Many thanks!
I just wanted to thanks again the amazing support. No matter what my problem was, it was always solved efficiently.
Thank you so much for your comment.
Hey there, I’ve purchased Ella and using it for a Shopify store and I’m quite happy with the options I’m having so far. However, apart from a few bugs here and there, there’s once major issue i’m facing and I’d like to know whether that’s possible or not.
I’m using the Surfing template and I’ve added a Video on my homepage hero banner. It works just fine. However, when I scale down to mobile, the video won’t autoplay. So if auto-play for mobiles is not an option, how can I change the video for mobile to be just a static image?
Essentially, I’d like both desktop & mobile to have a video player, but if mobile isn’t able to auto-play, then:
a) How can I place an image for the banner just for mobile b) If I just keep the video for mobile, how can I increase the hero-area’s height, because now I can’t see the text or CTA on top of the video – https://prnt.sc/iNLZ7Hsa6y00
Dear friend,
Thank you for purchasing the Ella theme
To verify these problems, could you please:
1/ Open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance
2/ Provide screenshots to describe the problem you are facing and create us a staff account to login to your website.
Here is the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
Many thanks!
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