7265 comments found.
Hello, how to change the Top Area Button in thegem wordpress theme from “Login” to become after login “dashboard”, I couldn’t find related settings in the THEME OPTIONS section. Thank you for answering
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide more details on your request so we can better understand, what exactly do you mean, thank you
sent, with more details
Hi, as replied per mail: you can use TheGem header builder to create a header with controlling the visibility of the elements depending on their status (logged in, logged out). Kindly check this option https://prnt.sc/8AQT3RENzYwL . Here you can find the documentation of TheGem header builder: https://codex-themes.com/thegem/documentation/header-builder/
Excellent Option, it answered my inquiry, and gave me extra options too. Thank you for your proposal and for your support too
why does my site opening lasts for nearly a minute? I did all advices written in comments but it is still too slow..
my site: https://esfartech.com
Hi, your website is loading in 987ms on our end, cannot recognize any issues in this regards. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and more details on your issue so we can check. Thank you.
Dear Sir / Madam,
I’m trying to activate TheGem’s license at https://www.maxswabedissen, but I can’t activate it. I did not intend to buy a new license, while the current license is not active anywhere. Can this be reset or something? We can’t update the site right now. I would like to hear from you.
Yours sincerely, Michel
Hi, did you use TheGem license manager to manage your activations? Kindly provide your URL and purchase code via our contact form at https://themeforest.net/user/codexthemes
Hi, kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you
Hi, Just to inform TheGem community , that i have user who use Falang and Falang for Elementor to translate a TheGem site in 2 languages (German/English) it’s work perfectly.
Hi there. I recently installed this theme on a website but the WPBakery front-end editor is not working. The page is blank. The back-end editor works. I deleted all of my other plugins, but am still having the issue. Any suggestions?
I deactivated TheGem Theme Elements (for WPBakery) and it is working now?
Hi, kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you.
Hi, We’ve lost access to the dashboard and receive a critical error after trying to update the Gem plugins.
‘There has been a critical error on this website. Please check your site admin email inbox for instructions.’
We didn’t receive any email.
How do we regain access?
Hi, kindly resubmit this at codexthemes.ticksy.com and provide your URL.
Hi, how can I keep the header sticky while disabling shrinking header height and keeping the logo size the same? Thanks
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Is there another way to show product reviews? Can only as a list?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code. Thank you.
Hello, can’t we switch to a different header style (logo left, centered etc.) once the theme is installed ?
Hi, yes, sure, you can switch between different layouts, kindly check in Theme Options – Menu & Header – Layout. Or you can use TheGem Header Builder , please check https://codex-themes.com/thegem/documentation/header-builder/ In case you have some specific requirements, please contact us via our contact form at https://themeforest.net/user/codexthemes
hi , can i chenge product page ?
i want make Product page just with elementor
your theme fixed with that ?
Hi, thank you for your request. Yes, sure: TheGem comes with single product builder, where you can make product pages directly in Elementor.
I want to design a dedicated product page with my own design with Elementor and related plugins. So your template has no problem with this?
and can i use RTL
I want to use this theme in persian website
Hi! can you please tell me if it is possible to have a gallery with the caption showing under the image ? How can I do that ? which php I have to edit ? or can I do it with css? thanks in advance
Hi, kindly contact us via our contact form at themeforest.net/user/codexthemes and provide your purchase code, thank you.
I have a license but when I put it in the activation it tells me that I have exceeded the new installations.
I have installed on a dev. subdomain. but it doesn’t let me install the plugins either
Hi, as we can see, at the moment you are running multiple live websites under the same license. One regular license is valid for one live website. Kindly contact us at https://themeforest.net/user/codexthemes for further details.
When we add the purchase code to the new domain after de-registration of the dev version. It prompts “Activation failed. Try again.” Also, our license manager activation table is empty. What should I do?
Hi, you do not need to deregister the activation in the dev environment if you have followed the naming rules for dev/staging environments https://codex-themes.com/thegem/documentation/#license-terms – the dev/staging is recognized automatically. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check your activation.
Good afternoon, after the update, the Featured Posts Slider does not work and the module does not see the post and the blog, this breaks the whole concept of the site and it is not possible to work further. In support, it says that the license has expired, but I have never used support. Since this is a bug, please fix it.
Hi kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , thank you
Hi, how to add Tag Manager/analytics code? your documentation says “TRACKING CODE ANALYTICS, REMARKETING ETC. If you need to insert some Google Analytics, Google Tag Manager, Facebook Pixel etc. code snippets, you can paste it in the inbuilt editor.” What does this mean? where exactly should i paste the code? Thanks!
found it
Hi, thank you for letting us know
Quick question about domain and subdomain usage ?
I have TheGem installed on https://support.zerotekz.com and have decided to use it as well for the main domain https://zerotekz.com . I had read through the comments here that we can do this as long as it under the same domain. When attempting to activate it on the zerotekz.com main domain it gives me the “You have exceeded the max. number of activations, allowed by this activation key.” error. Is this possible to do or not ? I’d rather use the same theme if possible
Hi, kindly share your purchase code via our contact form at https://themeforest.net/user/codexthemes
I did the recent update for TheGem and now my lead generation plugin ThriveLeads (https://thrivethemes.com/) doesn’t work. I’ve been using TheGem for a long time and never had an issue until now.
Now I’m also unable to update my Cache plugin. 
I really like this theme but this recent update is causing me a lot of trouble with things I need to run my business. At this point it looks like I need to purchase a new round of support or move on to a new theme.
Also I am missing the pop-up block on the block builder.
Hi, it looks like you have updated only the theme, but not the elements plugin as well. Kindly provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check your current configuration. Thank you.
I emailed your support, I’m still missing features hoping to hear back soon.
I just purchased an extended support plan, even though I shouldn’t have to do that. Maybe this will help me get my issue fixed faster.
Hi, we have got your ticket and will reply asap.
Hi! A simple question. I forgot how to activate and deactivate top area on mobile. Can you help me?
Hi, if you are using the built-in header settings (and not the header builder), kindly go to Theme Options – Menu & Header – Layout and make the settings here https://prnt.sc/RlMiOAPv96wf
Hey guys! Hope all is well. I cant update my plugins, getting an error: “You have exceeded the max. number of activations, allowed by this activation key. Check your activations (E06)” I have two licences though? Please help
Hi, did you check your activations in TheGem license manager? Kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes
Ive sent a request 
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