104 comments found.
Demo content import fail. Please tell me how fix it
Hi there,
Please create a support ticket here: http://support.axilthemes.com/support/
Our support team will contact you soon.
Thank You!
It’s been 1 day, there’s still no answer
Hi,
Our support agent already replied you please check your support ticket.
Thank you
Using it so far good, but recently received an Error mail from WordPress for some fatal error. here is the Mail “WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Axil Elements. ”. Don’t know why I also didn’t even noticed any problem in my website but for safer side support should look into this matter. I can’t contact support as my support has been expired that’s why writing about this in comments.
Hi there,
Please mail your problem one of our support agents will contact you. You can find our email box on our portfolio page.
Thank you
Done, I have also mentioned full mail that I have received from WordPress.
Thank you our support agents will communicate with you as soon as possible.
When are you going to update the theme to show different updated icons please its bad when twitter is no longer the logo and now X and its not updated on a agency website that creates websies for others. It looks unprofessional for us..
Hi there,
We are working on it we will update it within a couple of days.
Thank you
Guys we bought this theme because of your top notch support and great theme that is very handy for doing many things, but it is now December 2023 and your footer still does not allow the changing of the twitter icon to X this is very bad for companies like us that make websites for others. How can the theme we use not be updating and looking modern. We pay good money to use your theme and even once extended support, but we cannot keep extending support for things that should be common and necessary. Twitter has been rebranded a long time ago so you should update that footer to allow us to use correct icons. Please keep the theme updated for your loyal customers!!!
Hi there,
Recently we will update our theme. Please create a support ticket here: http://support.axilthemes.com/support/
Our support team will contact you soon.
Thank You!
You cannot create support tickets thats the probem and we have to keep renewing the support and it costs money to then ask one or two questions only for $23 every time. Its not fair practice…
We have renewed support once already and then only use it maybe two times in 6 months to ask a update or a question that needs attention? So what must we do ?
Please ask your support to then contact us direct: info@timswebworx.co.za
I have sent you the log in details days ago and now no replies anymore :((
Please check your email – we have already replied.
You have not replied to this and you dont seem to want to fix issues anymore
Hi guys, i have a question about the imported media. It seems to sit in a folder that is difficult to add alt atributes to the image and this is bad for SEO. How can i get these images to have alt atributes: There are many and i want to add the alt attriibute them.
img decoding=”async” src=”https://timswebworx.co.za/wp-content/plugins/axil-elements/assets/media/poster-banner/window.png” alt=”” title=”Tim’s Web Worx – Designing your Future, going beyond your imagination 9”>
Why has no one even tried to help me on this matter, this is very dissapointing we have bought your theme paid for extended support once after and cannot keep paying for support to just ask simple matters. Please take care of your loyal customers its very important!!!
Hi there,
Please create a support ticket here: http://support.axilthemes.com/support/
Our support team will contact you soon.
Thank You!
Refer to my replies above – this question took you 25 days to respond to. Do you see why purhasing new support is not a good option anyway !
Please check your email – we have already replied.
13th September update nothing new guys no new update, no new feature maybe to ad in.
Hi there,
Please create a support ticket here: http://support.axilthemes.com/support/
Our support team will contact you soon.
Thank You!
I have tried but i cant because the support is expired….
This one was one month ago so i will pay $ 23 and you reply to me once in a months time nooooo this is not good!
Hi there,
Please check your email one of our support agents mailed you. You can communicate with him through email
Thank you
I have sent all my details and they have not come back to me. Its been days ?
Please check your email – we have already replied.
Is this theme good for rapala r12 vs bubba website? please give me suggestion based on your experience so I can make decision as I have to buy urgently.
Hi there,
Please check our demo and theme description where you will get all the information. After checking all the things if you think the theme is compatible with your requirements then you can buy it’s all up to you.
Thank you
Hi is it possible that you have a plugin, where I can use some of your elements on a website with a different theme?
It’s not impossible to use the different themes for that theme’s plugin elements.
Hi, I’m having a problem editing the projects. it doesnt show me any option to edit with elementor
Hi there,
Please create a support ticket here: http://support.axilthemes.com/support/
Our support team will contact you soon.
Thank You!
cant seem to create a ticke. the issue is that when i edit a project it only opens in classic editor and the blocks are all jumbled.
Any update for advanced custom fields pro
Please update this plugin – i have done as you say deactivated deleted and downloaded again but it remains the old vesion. Please upload 6.1.7 for us
If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
Tomorrow we will update – Advanced Custom Fields PRO
Tomorrow has come and gone, this is the one plugin on this theme that never gets updated and with out it the entire site does not work. Please keep the updates coming as soon as possible its something some of us really value in a theme.
Its a common complaint here that this plugin is neglected by your support team and does not get enough frequent updates.
Hello,
If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
Please follow the instructions:
1# Delete plugin – https://prnt.sc/TvuF4HTvtrqh 2# Install again – https://prnt.sc/0zRrmZBqmqs1 3# Active again – https://prnt.sc/_IVwN6SQ5drC
Hello, How do I solve this issue with the checkboxes on the checkout form? https://cln.sh/0NmlWzPJ something like this would be ideal https://cln.sh/wP1spkj7
I’m trying to do it via custom css… but seems like it’s not working.
Hi there,
Please create a support ticket here: http://support.axilthemes.com/support/
Our support team will contact you soon.
Thank You!
We need an update for the plugin… Advanced Custom Fields PRO. Do I have to Pay every time I need an update? I cannot submit a ticket because I dont have support. How do we go about updating this plugin? My website is breaking because I’m still on version 6.0.0. Please provide an update.
Hello,
If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
Please follow the instructions:
1# Delete plugin – https://prnt.sc/TvuF4HTvtrqh 2# Install again – https://prnt.sc/0zRrmZBqmqs1 3# Active again – https://prnt.sc/_IVwN6SQ5drC
Thank You!
any update for this plugin ? Advanced Custom Fields PRO
Hi there,
If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
Please create a support ticket here: http://support.axilthemes.com/support/login
Our support team will contact you soon.
Thank you!!!
Its frustrating that the plugin is not updated when a new one comes out. I understnad its part of the theme, but then you should be pushing a update out to all of us when there is a new update. We cannot sign into your support cause our support licence has expired. Its unfair that we have to keep buying 6 month extended support just to get plugin updates. Your theme was last updated 18th January 2023 we are already on wordpres 6.2 surely you should be updating your plugin to accomodate this?
And to pay $23 for people in countries where the dollar is x 17 is alot of money each time for support that we only use maybe 5 times in those 6 months.
Software Version WordPress 6.0.x, WordPress 5.9.x, WordPress 5.8.x, WordPress 5.7.x, WordPress 5.6.x, WordPress 5.5.x, WordPress 5.4.x, WordPress 5.3.x, WordPress 5.2.x, WordPress 5.1.x, WordPress 5.0.x
Please check your mail. If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
Possible to get advanced custom pro version: You have version 6.1.2 installed. Update to 6.1.4. and when new update to theme? Last updated january 2023 ??
Hello,
If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
Please follow the instructions:
1# Delete plugin – https://prnt.sc/TvuF4HTvtrqh 2# Install again – https://prnt.sc/0zRrmZBqmqs1 3# Active again – https://prnt.sc/_IVwN6SQ5drC
Thank You!
Can i edit “Blog” into “Blog Grid” without code?
Yes, You can do that, thank you for contacting us.
Hello, how to change icon in Abstract List element ?
Ticket #10074
Sorry for your inconvenience. Please check the ticket, is already replayed now
When we choose a different primary color, the buttons do not have the hover effect.
please reply to my ticket
Hi any new updates coming out anytime soon? My support expires soon and Id like to know if you will be updating still regularly. Then I might extend support
Thank you for your comments, don’t worry if your support expires nevertheless you can get updated live time.
Hi team, I’ve got this theme form almost a year, and I am very happy, it is great, the only problem appeared recently with a form 7, after some of the updates the form became too stretched, too big – does anyone have the same issue? And how to fix it?
Also Advanced Custom Fields PRO has never been updated, it is still Version 5.12.2 while 6.0.6 version is actual – can you guarantee that I will never have problem with that and I will not have to purchase ACF Pro license?
Hi there,
Please create a support ticket here: http://support.axilthemes.com/support/login
And add your site URL, and wp-admin access so that we can send the proper instruction.
Our support team will contact you soon.
Thank you!!!
Thanks, will do it now!
What is the right way to change the permalink prefix for “projects” or “case studies”?
Hi There,
Check screenshot : 1# https://prnt.sc/65eV8R-bdxrU (Appearance->Theme Options-> General Setting)
Scroll down 1. Service Slug | 2. Case Study Slug 2# https://prnt.sc/_r7-FtNSOZPL
Need reset permalink: 3# https://prnt.sc/VR4JEAhp6CFx
I can’t import demo data when I try to import the show error
An error occurred while fetching file from: https://flobaby.co/wp-content/plugins/abstrak-demo/demo/customizer.dat!
Reason: 403 – Forbidden.
Hi there,
Sorry for your inconvenience.
Please create a support ticket here: http://support.axilthemes.com/support/login
Our support team will contact you soon.
Thank you!!!
