108 comments found.
WGL Carousel needs update to work
Hello! Please make sure to update the theme. The fix is already available.
Carousel does not work with most recent updates to woo/elementor/elementor pro
Carousel images
Make sure to update the theme and bundled plugins. The theme has been updated recently. You can install the next plugin to get the notification and update it directly from the WP dashboard: https://www.envato.com/lp/market-plugin/
Is the theme compatible with the newest Elementor 3.14.0?
Yes, we just released an update with some fixes for this version of Elementor.
Is the theme compatible with Elementor 3.15.1 – I’d like to know before I update that.
Yes, it is. But you need to update the theme and bundled plugins before.
How can i update the theme? I tried but error
Hello! Please check the next article on how to update the theme: https://webgeniuslab.ticksy.com/article/19061/
fails to upload all content to my VPS. no idea why.
Hello, Would you please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
The comments is only for presale questions.
Hello, I would like to ask before I buy if it is mobile responsive?
Hello! Of course, all our themes are responsive.
Hi, I tried activating bili theme for my another domain. It shows its already registered, I tried going back to the previous site and deactivating theme. Still message is same. Whats way to check which domain uses my license key?
Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
hi can you check ticket 3377467
my content gone after turn on “Use minified css/js files”
Done
I have just installed the theme today. I could not find the option to import demo content. I followed instructions on Documentation. But there is no Demo Content tab in WebGeniusLab menu. Hope you can help, thanks!
Hello! I am sorry but the comments area is only for presale question. Make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Is this Theme compatible with Elementor 3.13.1 and Elementor Pro 3.13.0?
Yes, it is. If you have some issue fill free to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi, presale question: I like the homepage version https://wgl-demo.net/bili/light/homepage-1/, is it possible to change the arrow with something else? Can I use an SVG of a part of my logo or is allowed only a char? Thanks
Hello! Yes, you can change it with something else. You can replace the logo with an image or SVG .
Hi! I’m interested in the theme but I was wondering if we could install the demo content in another way than with a single click, with an XML file for example? My host has indeed put limitations that he does not want to increase (php time limit and others).
Hello! Yes, you can try to do it with an XML file but our import tool works well with a wide range of servers. I think you need to have a try.
How to update to the latest update?
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
All info will be provided by our support specialist.
How can I duplicate my portfolio posts? So that I do not have to recreate the page each time I want to add a new portfolio/case study? Thank you. 
Hello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist will help you there.
Hello, does this theme include a megamenu? Cheers
Hello! Yes, it does.
If i purchase the website and after installing the website if I don’t like the interface. Can i get a refund?
Okay, We will provide you a refund.
Hi, great job, love the theme!
I want to remove the little cursor pointer (square). I put the toggle to “off” in the settings, but I still see the pointer on the homepage (all the other pages are ok). Can you help? Thanks,
Hello! Please check the options in the page settings. Please check the doc how to find the page settings. If you have nore questions feel free to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Comments are only for presale questions.
Hello! Could you please contact us through the email: webgeniuslab@gmail.com
We will help you to resolve the issue.
I cant find my Nutrix font in sliderrevolution. Its not in it. do you know how i can add it?
Unfortunately, I can’t find it in the Google fonts list.
Besides, feel free to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist is ready to help you.
Dear Team,
I have purchased the theme and looking forward to installing it to my site www.liveinnovation.org
Do you have any general recommendations before I implement it?
Thanks!
Hello! Yes, you can check the requirements in the dashboard. Besides, we strongly recommend installing the theme on a clear WP environment.
Thanks! Do you recommend using WP Stagecoach while I am building the new version?
You can create your developer environment everywhere you want.
Do you have any recommedation of what’s best for your theme when the site is on Wordpress?
You can use any hosting. Bluehost, Hostgator, Fornex or another one.
Hi Guys, Thank you for your great work. Is there any update in the comming days ?
Hello! We are working on new home pages right now. I guess that update will be in two weeks.
thank you Guys
