151 comments found.
Am trying to install a theme through WordPress Upload but it refuses and give me an error message of the link you followed has expired. I need your Support.
Hello,
It is server upload limit-related issue. Please check here https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/
Thanks
Thanks for support. Everything is ok now.
For anything I will inform you. Thanks
ok nice !!
how i can add button on the header ? there have bugs!!
Hello! How can I remove the word Archives on the shop page, where it says in large letters:
Archives: Shop Home > Shop
Where can I remove word Archives: ? files or admin-panel or sql ? On the shop page only the word SHOP should be written, without Archives:
Hello again. The disable breadcrumb settings under “page layout” in the theme options is not working for me on any of the pages/archives I edit. Is there something else overriding this? Please advise.
never mind . . . I just disabled all breadcrumbs for the whole site. That’s not exactly what I wanted, but it gets rid of the unwanted archive and category breadcrumb links which was a problem.
Hello. Great theme. I’m needing to display services on a page using the service gallery element in Elementor. How can I disable the links to the service pages (in text and buttons). I don’t see any setting for this. Also, is there any way to remove the buttons altogether (I don’t want the buttons) . . . I don’t see a way to do it. Please advise.
Thank You!
I created a support request, they haven’t responded for days. They are very fast with initial support. They got 5 stars and they don’t care anymore…
Sorry for late reply. We encountered an unexpected situation in our country and were without internet access from the night of July 18. We are now back to work.
We already replied you please check.
Thanks
I updated the theme and the license got deactivated. Now when I’m using the purchase code, it says the license is already activated in one domain. How to change/manage domains associated with the license?
Hello,
I just reset the url you can active again.
Thanks
Thanks for your quick response. It worked!
Hello, interested in the template.
Queries:
Use free Elementor only or you need Elementor Pro.
Second, are the rest of the plugins free to update, or do you have to pay licensing for one of them later?
And how is the theme updated in the future?
First of all, Thanks.
Hello,
Thanks for your interest.
Theme is based on Elementor free version.
Pro plugins are included with bundle no need to purchase plugin. When theme update will get plugin update.
By using Envato API can update theme.
Thanks
Hi, The slider in your demo is not working. Is this being fixed?
I purchase this theme – having issues with blurry gallery images at woocommerce, the main product image is ok. It wants to use a 200×200 – but I need 320×320, IThanks for your help. see https://dsc.cloud/23a772/Screen-Shot-2023-03-11-at-12.43.15-PM.png
Hello,
Please change image size from here https://woocommerce.com/document/image-sizes-theme-developers/
If still issue let me know.
Thanks
Hello, I want to purchase the theme but I see that the slider is not working on the demo, the live preview. Is there any problem regarding that ?
Hi,
Sorry it is cache issue it will work.
Thanks
Hi, I have purchased the theme, and as I told you the slider have some problems especially in mobile version, I can asure you it is not optimized for mobile version. The rest is great but the slider has to be updated for mobile version, please help. Thank you
Hello,
I bought this template like two years ago, and I am experiencing a lot of fails, it crashes all the time with almost any change I do
Is there a way to upgrade the template? Even if I have to pay again, I just want my site to work 
Hi,
Please check our documentation how to update theme https://radiustheme.com/demo/wordpress/themes/koncrete/docs/#193-updating-theme
Thanks
Hello, Theme is not compatible with php8. Can we expect an upgrade soon ? Thank you. ( the demo is not working as expected either: https://radiustheme.com/demo/wordpress/themes/koncrete/ ) Excelent theme otherwise. Keep the good work.
Hi,
Yes we already included PHP 8 compatible.
Thanks
Hi there, the theme has broken with the PHP 8 upgrade. Is there an upgrade to fix this?
Hello,
We will check and make it PHP 8 compartable.
Thanks
Hi There, thank you very much for this. Will the update happen soon?
Theme crashed on php 8 or Higher , not compatible
Hello,
Have you purchase theme?
Site header does not work on the template Screenshot https://disk.yandex.ru/d/8a7C_d6v6QU3jw
Hello, I love the theme. I need a help please. In the following link https://web.maristasperu.pe/wp/organizacion/ I want the pictures of the people to have the same height so that everything looks the same, how can I do it? Thank you
Hi,
You need to upload same size height image. Image re-size automatically.
Thanks
All images have the same height. I think it’s because of the amount of text. Is there a way to code a fixed height to that div?
I tried few times but can not visit your site? Can you please send me screenshot?
Please mail here still can not access your url even screenshot https://www.radiustheme.com/ticket-support/
Hello, very good theme but I have a problem now, I made this website https://ocsa.com.pe/ It turns out that the template disappears and the page remains blank, what I have to do every time this happens is to activate another template and then activate Koncrete again and that solves it. From one moment to another this problem occurred and it is unexpected. What’s going on?
Hello,
Please check your server PHP version? This type of issue never face before.
Your support expire please re-new support then create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Hello! Please update your THEME!!! When updating the Element or plugin, the site completely dies!!! The latest Element update includes some significant changes in various areas of the plugin. We strongly recommend that you make a backup copy of your site before updating and first try to update on a test site
Hi,
We tested and update theme we don’t get any issue. Can you please explain to me detail where it break?
Thanks
Everything started working fine after your update! Thank you very much!
ok nice!!
Great theme! Contact form 7 submit button doesn’t change when I alter colors on the theme admin. Any custom CSS?