255 comments found.
Hi, does your latest theme version still work with WP version 6.2
Hello,
The theme works great with the new 6.2 version of WordPress, we didn’t find any problems during testing. If you have any difficulties, you can open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thank you for using our theme!
Are you guys going to make any new updates because i really want to use your theme?
Hello,
At the moment, the theme is quite stable and relevant and does not require updates. You can use the theme without problems, and if in the future there will be questions about the compatibility of new versions of WordPress or something else, then rest assured that we will quickly improve it and release a new version of the theme, but for now I will repeat once again that there is no reason to update now, since everything is fine with the theme.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Is it possible to turn off the woocommerce ?
Hello,
If you have the WooCommerce plugin installed, then to disable it, you need to go to WP admin area > Plugins – search the plugin Woo and disable it, and that’s it.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Is that possible to make more width the content ?
Hello,
We can assist you with changing the content width of your site. To proceed, please open a ticket in our ticket system https://codesupply.co/support and one of our support agents will be more than happy to assist you with this matter.
This is the second theme I bought from you and again the wordfence has locked me out of your support system. I have selected the template and installed the demo content but everything looks very different from the demos on display on your site. Can you guide me through the procedure to make it look like in the demo? I bought the template to save time so I don’t have to build one myself.
Hello,
Please try to write again a little later, if again it does not work, write to us here and we will think about what can be done.
Thank you for using our theme.
Hello, how i active my amp version?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thank you for using our theme!
I am having issue with blurry images on home page as well. The other issue I am having is the home page images do not seem to allow me to resize. I have tried thumbnail and they stay the same size. I did submit a ticket too.
Hello,
We searched for a ticket for your username and unfortunately we did not find any tickets from your name. Please check if you have opened a ticket on our ticket system using this link? https://codesupply.co/support/For you, we also already have a solution for this problem.
Thanks a lot for your purchase, and we are waiting for your ticket!
Hi CodeSupplyCo..
I just purchased your theme and the images are blurry on my homepage but, when I click on the actual post the images are nice a clear. Can you help me get them clean and sharp looking on my homepage for mobile and laptop? What do I need to do? My site is: https://TheFutureOfCoworking.com
I sent you my admin login info on your TF profile page.
Here’s a screenshot:
https://prn.sc/i/W9KUEiThank you, Winners!
Hello? Can I get some help just bought this theme a few days ago.
Thank you
Hello,
Please excuse us for not being able to answer you immediately after your message, but now I will help you. We answer such questions through our ticket system, please open a new ticket on our ticket system https://codesupply.co/support and our agents will help you with any questions about our Theme.
After you open the ticket, we will answer you as soon as possible, we already have a solution for this problem for you, and it is very simple.
We are waiting for your ticket!
By the way, Thanks a lot for your purchase!
Got it! Thank you.. adding it to your support system right now!
Winners!
Sent on your Support site.
Great, our support agent has already taken your ticket into processing and will help you.
Thank you for the video! That really does help a lot! Sorry for all of the messages here! I left you five stars!!
Winners!
..
The support team if truly fantastic. I’ve had a wonderful time working with them thus far.
Hi, will you update theme in the future?
Hello,
We update all our themes periodically when we add some new functionality, improve to support new versions of WordPress or new popular plugins, and also update if we fix bugs. At the moment, the theme is quite stable and relevant, and does not need to be updated.
But if you have any additional technical questions, then you can safely open a ticket via our ticket system at https://codesupply.co/support and our support agents will help you promptly.
How to disable zoom FX on image hover (grids)? Thank You!
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Hi, two quick questions before I buy this theme: Is it possible to deactivate the social share panel that shows up on the bottom of the screen when viewing a blog post on mobile devices? And is it possible to overwrite font settings using Google fonts? Thank you very much for your answer!
Hello,
The Share buttons can be edited and disabled for all locations separately, including mobile location.
In the theme, you can choose any Google font, and you can also add your own custom fonts, in short, you can add any fonts.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
I’ve been using the theme for over a year now and I think it’s amazing! However, I decided to change the header style to large and found that the captions for featured images just don’t work. Could solve this bug.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
I don’t need support. I found a way to put subtitles, but I pointed out a flaw in your theme that it would be interesting for you to correct in the next update of the theme.
Hello,
I understand you, but if you write to technical support, they will answer you more accurately, if there is any possibility to add a caption, and what can be done.
Thank you for your attention, but my support has expired a long time ago and it is not worth renewing because of just one issue. Just wanted to help by pointing out a flaw in your theme.
Hello,
By default, the theme does not display a caption, and it is not possible to enable it through the site settings, but our specialists will be able to help you and give you an alternative solution through the code, but this can only be done through the ticket system.
hello sir I am using this theme four months ago on my website https://wordlex.org/ . But I need a lot of author payout features in this theme, such that when the author logins to his account, he should see information related to his payment. And admin can pay his author through PayPal.
Please sir help me.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
When will they create a dislike for VISUAL COMPOSER or ELEMENTOR?
i hate gutenberg
Hello,
Please specify what you mean, what interests you more?
I don’t know how to use Gutenberg I find it difficult to modify the design I only know visual composer wp backery or elementor
gutember i don’t know how to use it
Hello,
OK, I understand you, we recommend using Gutenberg as our demos are based on it, the theme works fine with page builders WPBakery and Elementor, and you are free to use whichever editor you want.
Why is my license invalid? I can’t load demo content. I opened a support ticket and waiting for your reply.
Hello,
Our agent has responded to your ticket and is waiting for your response.
ERROR: Too many failed login attempts. Please try again in 8 hours.
I am getting this error even though I entered my username and password correctly. You respond late to tickets and do not produce solutions. While replying to my last ticket, I created a wordpress user for you and forwarded the login information. Please solve my problem.
I want to buy your other products as well, but the problems scare me.
Hello,
Support responds no later than 24 hours. You were answered in the ticket, please pay attention to what our support agent wrote to you.
If your password on the ticket system does not suit you, then most likely that you entered the password incorrectly, and I advise you to reset and add another password, and you will be able to log in.
You can only activate the original theme, for all of our theme activation always works as it should, and the most common activation problem is due to customers changing the theme name or theme folder name, in this case the theme cannot be activated because the Envato support rules are violated .
As you said, I made the theme original. License issue resolved. Theme demo does not import. It actually brings the texts and the menu, but not like Networker. Please login with the username and password I created for you and fix the problem.
I would like to continue from the support center, but I can’t login, I don’t receive password reset email.
Hello,
It is strange that password reset does not work for you, we will check. They wrote to me that the access that you provided is no longer working. We do support only through the ticket system, but since you cannot write in a ticket without knowing the password, please write an email to this mail support@codesupply.co, we will help you reset your password and continue communication in the ticket system.
I reinstalled Wordpress and created a user for you. I have sent you the information via email. You can also refer to https://prnt.sc/2uM3CTk3fwH3 for the password reset page.
Hello,
Thank you, our support agent will answer your mail.
Hi,.. please deactivate my license. couldn’t reach the item support 
thx
Hello,
I’ve just de-activated the license on your old domain. Please go to Appearance > Theme License and click on the “Check Again” button.
In order for you to write to technical support and have professional technical support, it is recommended to renew the license.
Thanks for being our customer.
Hello,
I want refund ASAP. I already raised refund request and also created ticket for the same.
Regards
Hello,
If you have already opened a refund request, and described the specific reason why you want a refund, then please wait for a response from our manager.
It is a pity that you want to abandon this Theme, it is one of the best themes from ThemeForest in its category.
Hello,
i already opened a refund request from themeforest, your support staff and on email as well. Can you please tell me ETA?
Regards
After buying for $69 you now said you are taking part.
Hi,
I recently purchased your theme. I installed it correctly but I cannot activate the license, it gives an error and it won’t accept my purchase code.
I can’t access your support site or documentation either, it seems to be down, I get a “gateway time-out error”.
Please get back to me as soon as possible. Thanks in advance.
Thanks for letting us know. Please accept our apologies for the inconvenience and try again.
Hi. I bought the theme just 1 year ago. Now I wanted to reinstall it. But that is impossible cause “theme is missing Style.css sheet”. I think this is not “support” question. This should just work. I hope you can help. Thank you
Hello,
It’s a common issue and there’s an easy fix for it.
Please read this guide. https://help.market.envato.com/hc/en-us/articles/202821510
