104 comments found.
Hi , I have a pre-purchase question… does the uppercase theme work with the latest wordpress release? Thanks, Ed
Hello,
The theme is fully compatible with the latest WordPress version and has been thoroughly tested.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, when I test a page with a YouTube video, there is no ‘sound and stop’ button on the mobile, unlike on the PC. Is this normal? Is there a function to activate the display of the playback buttons on the phone? https://uppercasetheme.com/kendrick-bronson/2020/02/28/the-pros-and-cons-of-being-a-freelance-developer/
Hello,
The video control buttons are intentionally hidden on mobile devices to prevent overlap with text. However, they can be easily enabled and styled through Additional CSS. After purchasing the theme, please reach out to our support at https://support.codesupply.co/support/submit-ticket/, and our developers will be happy to assist you with this minor customization.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Thank you very much for your professionalism. I have one last question: can we add videos other than YouTube?
Hello,
The post settings are configured to support only YouTube videos.
Thanks.
Thank you very much 
You’re welcome!
Hello, We’re forced to use only YouTube videos—it’s impossible to insert an MP4 video or even a GIF. This theme leaves no room for creativity: everything is fixed, and content duplication becomes inevitable since nothing can be customized or replaced. Even worse, this dependence on YouTube automatically triggers the loading of third-party scripts (like DoubleClick or other advertising trackers), which place tracking cookies as soon as the page opens, without any user consent.
The theme currently supports background video only via YouTube. MP4/GIF options are not included. Third-party scripts are loaded by YouTube itself, not the theme.
Hello,
Please verify once more. I have reviewed the demo site and now is available.
Thanks a lot for using our theme!
Hey guys, it looks like your demo website has been hacked, check it out
Hello,
Thank you very much for informing us, we are already checking, and if we find any suspicions, we will definitely eliminate them.
Thanks.
is there woocommerce capability? if not what are the other options? sorry, I’m new to this.
Is it possible to just create a woocommerce page and just link it from my website? sorry for the noob question.
Hello,
The WooCommerce plugin works in any theme, only in this theme the styles of Woo elements will be by default from the plugin and not in the theme style.
About ‘woocommerce page and just link it from my website’ unfortunately, there is not enough information in your message, please clarify what you mean by ‘link it from my website’.
Thank you for using our theme.
I wasn’t sure how it worked. Never mind, what I said doesn’t make any sense. Thank you
Post Views is not working since GA4 .. posted a ticket – took you few months not to solve anything 
worked it out with reinstalling
Hello,
Great, I’m very glad that everything worked for you.
If you still have questions, feel free to open new tickets.
Thank you for using our theme.
What are your plans with this theme, it is now 3 years old, how long will you keep supporting it?
Hello,
We create cool themes and will always support them, and we are not going to abandon any of our themes.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Okay, thanks for your swift reaction, like it a lot!
Hello, don’t you plan to upgrade you compatibility to the latest WP?
Hello,
When testing the theme with the latest version of the theme, we did not notice any issues. But if you have any issues, be sure to write to us in support, our developers will check and quickly fix it.
Thank you for using our theme.
My site stopped showing Post Views … any idea? .. updates?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
When are you adding GA4 counter? its been 2YRS since GA4 was announced and yet to provision was made
Hello,
It is better for you to write technical questions to technical support through the ticket system at https://codesupply.co/support, but what I can advise you now and as far as I know what you need in the settings on the site, just disconnect and reconnect and the data from Google will already come.
If you have any questions, feel free to open a ticket in our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thank you for using our theme!
Hi,
Your theme only supports GA3 (GA3 no longer works), Kindly update your code for GA4 https://support.google.com/analytics/answer/10089681?hl=en
GA3 no longer receives DATA update your theme for GA4.
Thanks
Is there an unlimited-site license option? Does a multisite require an extended license for multiple domain setup?
Hello,
You can use one license per site. Unfortunately, there is no universal license. The rules are that one WordPress installation, one license, how many installations of WordPress, so many licenses are needed.
Hello,
I would like to switch out the simple color background for my homepage with a custom image. However, there is no option to do so that I can find. How can I address this?
Thank you.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will
Thanks a lot for your purchase!
I want to buy a theme Uppercase, but I have a question about compatibility with Woocommerce. In the demo version of the theme at the link https://uppercasetheme.com/uppercase/, no implementation example of Woocommerce shop. But the technical documentation of the theme has information about Wocommerce plugin support https://codesupply.co/documentation/uppercase/getting-started/plugin-installation/
Where can I see what an Woocommerce shop will look like in a Uppercase theme? Do you have such an example?
I liked the theme very much. Thanks in advance for your support!
Hello,
Thanks for your interest in our Theme.
At the moment, the Woo plugin is partially supported as work is still underway to improve the support of this plugin, and if the store is very important to you, it is better to wait until our theme is fully supported or you can choose another theme from our portfolio.
Thanks for the answer! Do you know the approximate time frame when Woocommerce support will appear? Because I want exactly this theme. This theme is amazing! You guys are great!
Hello,
At the moment we do not know the exact date but you can follow the theme Changelog on this page. https://codesupply.co/documentation/uppercase/changelog/
Hi, a quick thing-hopefully. I’ve moved from https://memrecall.co.uk to https://memrecall.com and its saying I need a new license. Could this be swapped please. The .co.uk just forwards to the .com. now. Thanks. Great theme by the way. Really pleased with it.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
This is our analytics report regarding devices -> https://prnt.sc/v3WH-2mcFbLf so, eversthing comes down to mobile. Hero image on homepage is not optimized/resized/ for mobile, also featured image on posts are not optimised for mobile viewing. Can we do anything about it?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will
Thanks a lot for your purchase!
Is woocommerce supported? In the documentation it says it supports woocommerce integration but it doesn’t show in the demo. I’ve purchased Verta but want something more unique looking. Uppercase is my favorite so far and would like to get it if it supports woocommerce!
Hello,
As far as we know, we have not indicated anywhere that the theme supports WooCommerce, for this reason, there is no Shop pages in the demo content of this theme.
Please show where exactly you found the description about WooCommerce support.
In the documentation under Woocommerce Integration: https://codesupply.co/documentation/uppercase/woocommerce-integration/
“WooCommerce support is integrated into Uppercase. All you need to do is to install the WooCommerce plugin and configure it according to the documentation.”
Thanks for letting us know, we have disabled this page, and we will enable it when the theme will add Woo support to 100%.
Can’t find where to set body font to #000 .. Typography or Design? Not changing … i’m using Elementor to design posts
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
how to remove Pinterest icon from images?
Hello,
This is done very simply, please go to the menu item Powerkit and deactivate the module Pinterest Integration https://prnt.sc/4YAh2qal9-ej
If you have any questions, please use our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Perfect, thank you!
You are welcome!
Am having issues, i can’t find “Spotlight” Demo after installing. Please help out, because client keep messaging for it
Hello,
The Uppercase theme does not have a demo with this name ‘Spotlight’, please check again.
All available demos are in Appearance > Customizer > Theme Demos.
If you still have questions, it is better to write to us in support via our ticket system at https://codesupply.co/support, our support agents will answer any technical questions.
By the way, Thanks a lot for your purchase!
OKay thank you.
Spotlight was the themes my client want.
Hello,
You can find all available demos for the Uppercase theme at the following link https://uppercasetheme.com/.
Hi. I want to write and make the thumbnail of the post show a video, not a picture. Like the one on your sample homepage. Can you help me with what to do? I was going to ask about the ticket, but it says to wait because there are a lot of inquiries. So I have to leave it here. Thank you!
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
