6411 comments found.
how to make menu title smaller
Example: NEWS news
Hi,
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Do I have to pay again for support to change my domain?
Hi rapelista,
You don’t have to do it. Please check this article for more info about moving theme license https://support.jegtheme.com/documentation/activate-license/#migrate
Thank you
Urgent help Hi, I bought the theme and I need support because I can’t activate the product. First of all, How can I get support?
Hi,
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hi I can’t send a ticket, I get this message ‘You cannot create new topics. It may because your support license is expire, or you haven’t bought this themes yet’ What doest it mean? I bought them in less than 1 month!!!! Also My license is not activated!!!!!! Please fix my problem very fast
we saw that you already submitting ticket in our forum, we alreday replied your ticket, please try to check it
if you still can’t login to our support forum, please make sure to login using envato account that you use to buy JNews theme
Thank you
Hello, I changed my domain and the Activate License Interface option does not appear for me to complete in the Support Center.
Hi rapelista,
Please check this article for more info about moving theme license https://support.jegtheme.com/documentation/activate-license/#migrate
Thank you
I have already verified this information. I modified the domain and the Activate JNEWS License button does not appear or accessing Envato.
It is strange that the JNEWS Support Center, my license does not appear my domain or clicking on Update License purchase.
Now I can’t even import the theme I used because it alleges a problem with the license.
Now that I’ve had time to put my site up, I can’t and I don’t agree to pay for new support.
Domain gamelotbrasil.com.br changed to gamelot.com.br
Can you help me to solve the problem please 
Now the change and activation for the correct domain has appeared. Thank you very much!! Rated 5 stars!!
Many thanks to the entire team!! 
Thanks for your support rapelista, we really appreciate it.
Regards
Hi,
I’m glad to use your theme and thanks for the consistent updates but Why we can not disable the AI ? Making the AI as default and without disable option is really not good. I don’t mean that AI is good or bad with that I mean not everybody prefer to use an AI. Please make a disable option for AI.
Best Regards
Hi u1209,
Regarding this thing, please try to open a new support ticket on our forum.
Click Here To Get JNews Support
Our support team will try to help you.
Thank you
the search engine can find words that are not inside a blog post?
For example: “I have an article called I am on the moon” I have a page called About, inside that page I have a lot of text, inside them the word “I am on the moon” and a link to a PDF document called “I am on the moon” when the user searches for words could Also find result in this section when searching for “I am on the moon”.
so the search engine returns 3 results? or just the one in the post?
Hi Doddd3,
it depends on how the search engine is designed and what it is programmed to look for.
if we are talking about Google, Google search engine can find words that are not just inside a blog post, but also in other parts of the website, such as the About page or a PDF document. When a user performs a search query on Google, it uses its algorithms to scan the entire website and rank the results based on relevance, authority, and other factors.
In the scenario you described, if the search query includes the exact phrase “I am on the moon,” Google may display all three results: the blog post, the About page, and the PDF document. However, if the search query includes other keywords or phrases, Google’s algorithms may prioritize some results over others based on their relevance and authority.
It’s important to note that Google’s algorithms are constantly changing and evolving, and there is no guarantee that a specific search query will yield the same results over time.
Thank you
Thanks for your answer, but my question is oriented to the internal search engine that brings the JNews theme.
In the theme features it says: “Live search results. Live search saves the visitor the time of having to hit a submit button to get their search results, as it provides the results they are looking for before they even finish typing.”
for the JNews live search it will only show the post that containing the searched word
Thank you
I have just changed my domain name and I need to deactivate and reactivate the license. However, I can’t find the menu. Even following the documentation. I can’t even find a link on the documentation or on the website… does anyone have a link?
Hi apoale33,
you can find the JNews license activation page on the JNews dashboard as stated in the documentation below
Activating License Documentation
if you need further help, please if please try to extend or renew your support license.
Our support team would be happy to help you.
Thank you
I can’t ! As mentioned I have no menu!
On the Dashboard I have the message : Congratulations ! JNews is activated and ready to use. Get ready to create a great news, magazine or blog site using this theme. Read below for more information. We hope you enjoy it!
When I click on Import Demo: The purchase code is not valid! Please try to check your license
Dashboard > Appearance > JNews Dashboard.
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
if your support expired, please try to extend or renew your support license.
Thank you
i’d love to donwload jnews 9.0.4
Hi ussop,
unfortunately we don’t have option to downgrade the version of the JNews.
We suggest to using the latest version of the JNews, because in the latest version we always improving JNews theme, adding new features and fixing the bug.
Thank you
Hi, can the audio player be attached to a text blog post? or does the post need to be audio post type?
Hi Andersjpg,
our podcast player can be used in the “post” post type, our podcast feature have post meta option that you can use to attach audio file to the post, please check the image below
you can also find the documentation of the JNews podcast in the link below
Thank you
Logo on mobile devices show too small, i have changed the sizes of the logo but it is still showing a tiny logo on mobile phones.
Hi HDism,
regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem, please also attach the screenshot of your logo in our forum.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
I have latest version installed but I’m not able to enable multi author feature. Can you please show me the steps to enable multi author functionality?
Hi hammadbaig,
Regarding this thing, please try to open a new support ticket on our forum.
Click Here To Get JNews Support
Our support team would be happy to help you.
if your support expired, please try to extend or renew your support license.
Thank you
I got error installing the theme for the first time. Docs says I need to install required plugins, but after I installed the theme, it crashed the wordpress.
my server setup : ubuntu 22.04 + PHP-fpm 8 + Nginx error details : https://pastebin.com/CKvStZr7
I’m sure I got everything right on my server side, I have installed multiple themes and no issue found except when installing this theme. please help
Hi poindexter18,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello. Can you use all the new plus features with any of the prebuilt websites or only in the plus websites? Thanks
Hi semuify,
yes, you can use the newsplus features with all the JNews prebuilt demo.
Thank you
Hi,
An option to disable and hide the AI assistant option would be great.
Congratulations on the new features launch.
Thank you.
Hi,
Regarding this thing, please try to open a new support ticket on our forum.
Click Here To Get JNews Support
Our support team will try to help you.
if your support expired, please try to extend or renew your support license.
Thank you
In Jnews Review > Product Price—Can I set the Best Value Manually. Currently Its Choosing the Lowest Price as Best Value.
Hi KaziMezanBD,
unfortunately we don’t have option to select the best price manually, the lowest price will be selected automatically as best price
Thank you
I can’t find where can I rename-translate “Latest Post” from home page (is not part of Elementor) and “Related Posts” from single article page.
Hi alexk66,
please try to open a new support ticket on our forum.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello,
I know I’m not the first one to say this, but there should really be a Customizer option to disable the AI assistant for those of us who are not going to use it. I’m not saying there’s anything wrong with your AI assistant – we just don’t want any AI at this time (and maybe never).
Also, Tweeter’s recent API changes just made it impossible to use the theme’s share buttons … I now get this error message: “Your current API plan does not include access to this endpoint, please see https://developer.twitter.com/en/docs/twitter-api for more information”
This just started happening like half an hour ago, as I was able to share stuff earlier this morning. I know there may not be a workaround for this, but I just wanted to get this on your radar.
Thanks!
(BTW, I know my support is expired, but I’m not asking for personal assistance – I’m just raising some issues of general interest).
Just a quick follow-up: Twitter sharing is working again, so maybe Elon hired someone to fix his site 
Hi colecoboy84,
thanks for reporting the Twitter sharing work again.
For the JegAI it will not add a significant load to the browser because the JegAi process only runs only when the JegAI button is clicked and most of the load running on our server
if you want to disable the JegAI please submit a ticket in our support forum.
Click Here To Get JNews Support
our team will try to help you
Thank you
CONGRATULATIONS, jegtheme, With the update to V. 11.0.1, you have proven that you add functionalities only in financial interest! why is this JegAI Assistant garbage not optional? Doesn’t this make it difficult to load the theme?
They are trivial and free functionalities requested by fools who bought your product, they are not added, But this JegAI Assistant is activated by default!
I’M SORRY I BOUGHT THIS THEME! I will stay on V. 11.0.0
you should be ashamed!
Hi redbullnik07,
JegAI will not add a significant load to the browser, it constructed by javascript code to control the popup and event and it will only triggered when the JegAI button is clicked also most of the process is running on our server.
if you want to disable the JegAI please submit a ticket in our support forum.
Click Here To Get JNews Support
our team will try to help you
Thank you
how to enable post excerpt in jnews – module 22
Hi NareshMestry,
unfortunately we don’t have option to enable excerpt in JNews Module 22.
we can suggest you to use some of our other modules that using the same 3 column design and have the excerpt, such as JNews module 35 and JNews module 36.
Thank you
Hi,
I have many spam on my social login on worderchannel.it . how can i fix it? Is it possible to integrate a recaptcha?
Thanks
Hi wonderdj
unfortunately we don’t have option to enable recaptcha on JNews Social login,
at this point recaptcha only available for JNews Default login system
Thank you
