119 comments found.
Hello. Where can I edit my footer? In Theme Options I only found the option to change the colors of the footer elements. Where can I change e.g. Location: Phone: E-mail:
Thanks for the message! Please go to Appearance>Widgets to get the options.
If you have any other queries, let’s submit a ticket on the HiBootstrap Support System so our support team can process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
thx
I installed the theme “ROLA” and added the Purchase Code. I don’t know how to run One-Click Demo Import? Please help/instruction
Thanks for the message! Please follow the item doc to get the demo data importing process.
Here is the doc link https://docs.hibootstrap.com/envydoc/rola-theme-documentation/installation/demo-installation/
If the issue doesn’t resolve let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
I have an issue with WPML it is not deducting Elemntor elements ( about area, Nervous section, sections, ...) could you please assist?
Thanks for your message! Please submit a ticket on the EnvyTheme Support System so our support team can process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
it didn’t accept my purchase code to verify the account
Thanks! Please be sure your support period has not expired; otherwise, you will need to renew it.
Best
It is expired, but you mentioned that the theme is WPML compatible but it is not but 90% of the rheme text can’t be detected be WPML, could you please explain why?
Thanks! We will have a look and cover in our next update if there are any issues that exist.
Best
When i expect the next update?
Thanks! We will try at end of the April.
Best
it is urgent, I can’t wait that long, writing that it is a WPML compitable was a misleading description, please assist
Please share some details including a screenshot by sending us an email to hello@hibootstrap.com, so we can have a look into this.
Best
Hello I have purchased this theme but it says purchase key invalid. please fix this ASAP
It was a cache problem after i installed the theme. Thank you
Dear Support,
The theme, Rola – Medical Health & Dental Care WordPress Theme, is requiring an update for the Advanced Custom Fields PRO plugin that was included as part of the theme.
Can you guide us on how we can obtain the required updated plugin files to keep this plugin updated now and going forward as updates are required?
Thank you,
Thanks for the message! Please deactivate and delete the existing plugin, then install and activate it to get the latest version.
Please submit a ticket on the HiBootstrap Support System if you have any other queries, so our support team can process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Thanks for the reply, but our issue is: where do we get the plugin to install it after we deactivate and delete it?
Thanks! It will show notice on the top of the screen to install or go to Appearance>Install plugins.
Best
Per our developer: “We have followed the instruction and tried update but it is pulling the older version, may be theme also requires to update it.”
Thanks! Please try now.
Best
Hi Onixm,
Our developer tried again today but they reported that they are still getting the older version there.
Thanks,
Thanks! Please submit ticket, so our support team can check this.
Best
Kindly guide us on where support tickets can be submitted. We only have this method currently.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hi,
I purchased this theme recently, but after I install and activate the theme, install and activate all the required plugins, then activate it via purchase code and import one of the demos, the website won’t work. All the pages are empty, only the footer is shown correctly. I have tried many times, on different PHP versions, but cannot find any way to get it work. Can you please help us with solving this bug?
Regards!
Thanks for the message! Please double-check if the activation via purchase key is still in operation to get it resolved.
If you have any other queries, kindly submit a ticket on the HiBootstrap Support System, so our support team can process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Dear Support,
We have purchased this theme for a new website and we typically first create our sites using a staging instance (REF: https://5zv.f31.myftpupload.com).
We continue to use our staging website (Password protected) after we launch t live site so that we can test new implementations or changes requested first before moving to the live website.
Will the theme license support or can be used on such a staging site? We use Godaddy’s staging which is not a sub-domain or directory of the main domain.
Thanks,
Rolland L.
Thanks for the message! A license is only for a domain or subdomain, but you can transfer a license from one domain to another.
We appreciate reading Envato’s policies from the below link-
[https://themeforest.net/licenses/standard](https://themeforest.net/licenses/standard)
Please submit a ticket on the HiBootstrap Support System if you have any other queries, so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello, Loved the live preview of the theme and it was exactly what my client was looking for on the website . Now when i click on the option to import the demo content everything is blank. Like there is no content at all . Please is there something that im doing wrong about it or so
Thank you
Thanks for the message! Please follow the item doc to get the demo data importing process.
Here is the doc link https://docs.hibootstrap.com/docs/rola-theme-documentation/installation/demo-installation/
If the issue doesn’t resolve let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello,
I need to deactivate the theme since I am going to delete the website and this will allow me to activate it on another site, but it doesn’t let me do it. I click on it and it doesn’t work. Could you help me with this?
Thank you.
Thanks for your message! Please submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
I purchased the theme and linking it to our website and in license verification it says invalid license.
Thanks for the message! Please open a ticket on the HiBootstrap Support System so that our support team can look into it.
Support System for HiBootstrap: https://support.hibootstrap.com/
Best wishes
Hello,
How can I change the menu layout of ‘single-doctor’ page. It seems that it’s bugged and the master setting does not apply for this single page. I use header ‘style one’ but for that particular single page it shows me header ‘style two’.
I know that my support has expired but unfortunately due to my client’s business the project got delayed. Hope you understand. Thank you!
Thanks for your message! Please submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
FYI, please renew your support if necessary.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello! I can’t find the documentation in the downloads. Also the One-Click Demo Import feature is not working, I registered the theme but it is still not working. Thanks,
Thanks for the message! Please find the attached doc link below.
Here is the link https://docs.hibootstrap.com/docs/rola-theme-documentation/installation/
If the issue still exists let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello, I bought this theme on april 2022 and it was working perfectly till 2 days ago. Now i cant acces my site anymore and it shows a criticall error problem. Can you please tell me how can i fix it? Is this problem related with the new update? If so can you suggest me what to do? I need my page back asap. Looking forword your response.
Thanks for the message! If you have made the update based on our recent update then please ensure you have updated the Rola Toolkit plugin also, it might help you to resolve this.
Please follow the item doc to get the updating process https://docs.hibootstrap.com/docs/rola-theme-documentation/theme-update/#not-displaying-new-features
If the issue doesn’t resolve let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hi there, it looks like that the demo data is missing for this item. I also can`t click on the one click importer of the purchase code view.
Thanks for the message! Please follow the item doc to get the demo data importing process.
Here is the doc link https://docs.hibootstrap.com/docs/rola-theme-documentation/installation/demo-installation/
If the issue doesn’t resolve let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
The service page sidebar on mobile displays above the content on mobile. Is there a way to change this so it displays underneath the content on mobile? – https://rese.healthpracticedigital.com.au/service/dental-implants/
Thanks for your message! Please submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
Hello,
I have few query related to theme. I need to resolved asap.
Thanks for your message! Please submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
My purchase code was working fine. I switched to the child theme now it tells me the code is invalid. If I switch back to the main theme the code doesn’t work there anymore either.
Thanks for the message! Please double try it might help you to resolve this.
If the issue doesn’t resolve let’s submit a ticket on the HiBootstrap Support System so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
also, i want to add a video in the above the fold section on the home page but banner one only allows you to add image. can you help me with that?
Thanks! We are checking your submitted ticket for any further query reply to our ticketing system.
Best
i need help to edit the services listed in popular services. how do i do that?
Thanks for the message! It’s coming from your page title/name.
Please submit a ticket on the HiBootstrap Support System if you have any other queries so our support team will process your ticket.
HiBootstrap Support System: https://support.hibootstrap.com/
Best Regards
