42 comments found.
Hello I purchased this a while ago and now it does not work due to updates. Are you going to update it or not or are we all going to have to port to a new theme?
Hi! Please, submit a ticket here https://zemez.ticksy.com/submit/#100018347
Been a great theme up until now, but after updates, any time we activate Jet ThemeCore the site breaks. We can’t update the plugins either. Sent a support ticket
Hi! Please, submit a ticket here https://zemez.ticksy.com/submit/#100018347
Hello there. My entire site is down after the Jet Plugins Key was activated by Zemez. I submitted a ticket. Please assist me. Thank you.
Hi! Unfortunately, there are no open tickets under your username. Please, provide us with the ticket number.
Does anyone know how to fix the JetElements Error: An error occurred while updating JetElements For Elementor:
Hi! Please, submit a ticket here https://zemez.ticksy.com/submit/#100018347 and specify the error you get. We will be happy to help you.
Best regards!
Hello, in the products part when importing the theme it seems that it is not complete. The site is good and works well. But in the products part, when you slide the mouse over it, the image does not change like it is in your demo. How can i fix it?
Hi! Kindly submit a ticket here https://zemez.ticksy.com/submit/#100018347 and include your WordPress admin panel login details. We will be happy to help you.
Best regards!
Hi, the Biona is not 2.0 ready, can we still use this theme for a new Shopify store. Please dont ask me to submit a ticket as this is a pre purchase query. Will this work as good as 2.0 themes
Hi! As we understand, you are referring to the Shopify version of the Biona theme – https://themeforest.net/item/biona-sports-nutrition-shopify-theme/37740607, not to the WooCommerce theme under which you placed this question. Answering your question regarding the Biona – Sports Nutrition Shopify Theme, it is built on Online Store 2.0. If you have any further questions regarding it, kindly add your comments for the Shopify theme area here – https://themeforest.net/item/biona-sports-nutrition-shopify-theme/37740607/comments, we will gladly answer all your questions! Best Regards, Zemez Team
I would like to know if it has a registration and login page, I am about to buy the theme. It would be great if they added a IMC module.
Hi! Registration and login pages are included in WooCommerce by default.
Feel free to contact us if you have any further questions.
Best regards!
Hello I’ve created an urgent ticket and im not getting response from yesterdat
Ticket No#3484669
Please support asap
Hi, Ahmad! Thank you for reaching out to us! Unfortunately, we do not work on weekends. You will receive a reply regarding your request today. We are sincerely sorry if any inconvenince caused.
Best regards!
Hi there. I’m trying to send a ticket from support system but it says always that my purchase code doesn’t belong to the product (Biona theme) desspite I’m copying and pasting from Envato and even using Envato’s authentication method.
Please, help needed.
Hello! Please, use this link to create a ticket – https://zemez.ticksy.com/submit/#100018347, we will be glad to answer all your questions! Best Regards, Zemez Team
And so, today I bought this theme, having previously tested it in Liv preview. Everything suited me. When today I bought the theme and installed it, it turned out that the JetSmartFilters filter does not come with the theme and the filter must be purchased for an amount that exceeds the cost of the theme itself. At the same time, the JetSmartFilters plugin itself is supplied as a kit, but it is not downloaded from the ZEMEZ repository. It is not clear what to do now, the developer is silent. Should I buy another theme?
Hi! The plugin is included in the theme. You do not have to purchase anything additional. We posted a reply to your ticket #3400997. Looking forward to hearing from you.
Best regards!
Done deal! Perfect prompt help!
HI! We are glad the issue is resolved. Feel free to contact us if you need our further assistance.
Hi, why my shop category page looks like this on mobile version, this is so ugly ? On desktop version is ok, look picture for mobile version : https://ibb.co/TmgsVq4 any fix ?
Hi! Please, submit a ticket here https://zemez.ticksy.com/submit/#100018347 and include your WordPress admin panel login details. We will check the issue more thoroughly for you.
Best regards!
Great theme. I like the layout.
Thank you 
After successful theme installation with all plugins, my website does not display the header and top menu.
Hi! We will check it for you on ticket. Please, submit it with the link provided in the reply to the previous comment.
I cannot activate JetPlugins with my purchase code. It says “license activation error”
Hi! Please, submit a ticket here https://zemez.ticksy.com/submit/#100018347 and include your WordPress admin panel login details. We will activate the license key for you.
Best regards!
I am not able to import demo content and the support link does not have WordPress version listed product list
Hi! Please, submit a ticket here https://zemez.ticksy.com/submit/#100018347 and include some screenshots of the issue. We will be glad to help
Best regards!
Is it easy to incorporate ecwid into?
Hi! The theme includes WooCommerce and templates for shop and single product pages which can be edited with Elementor. You can use Ecwid instead but, unfortunately, we do not provide support for 3rd party plugins.
Best regards!
This theme is use WooCommerce? The payment method can link to Paypal? The Menu is sticky?
Hi! Yes, the theme includes WooCommerce plugin. You can set PayPal as payment method under WooCommerce -> Settings -> Payments https://woocommerce.com/document/configuring-woocommerce-settings/#payments-settings. Sticky menu can be enabled in the header template.
Let us know if you have any further questions.
Best regards!
Hi, this theme can use for WordPress 6.0.x?
Hi! Yes, the theme is compatible with the latest version of WordPress.
Feel free to contact us if you have any further questions.
Best regards!
I just bought it. It´s very annoying, I can´t change the logo. 2 hours stuck trying to do so. Set a new colour scheme, it still shows the default.
Hi! In order to change the logo you need to edit the header template under Crocoblock -> Theme Templates or from the “Edit with Elementor” dropdown in the top admin panel.
The colors needs to be changed with Elementor as well.
If you still have any issues, please, submit a ticket here https://zemez.ticksy.com/submit#100018347.
We will be glad to help you
Best regards!
When I bought it and installed it, it showed a bunch of garbled codes, and I could only find a few theme pages in my page, which I could not edit, and I could not find a refund place, which made me very angry. Could the author contact me? My telephone number is 044+07843179471
Hi! Please, submit a ticket here and include your WordPress admin panel login details https://zemez.ticksy.com/submit#100018347. We will be glad to help you.
Best regards!
